ViiBE Blog

JANUARY 19, 2022

Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

Magellan Solutions

MAY 16, 2021

Today, businesses connect to their customers through various channels. Inobtrusive embedded live chat support on the customer’s buying journey is commended. There is a clear significance on customer satisfaction rating on various industries using live chat support. Satisfaction Rate.

Telecommunications 52

Telecommunications Transportation Ecommerce Banking 52

ViiBE Blog

JANUARY 19, 2022

Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. Once it is settled, ViiBE can ensure that each customer is connected to the right expert according to the issue they are trying to resolve.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

SmartMessage Blog

NOVEMBER 20, 2019

Companies position them as uninterrupted service tools to increase customer satisfaction. Customers also used messenger as a way to communicate check-in updates, boarding passes, and flight status updates. This increased boarding passes being sent to messenger by 15% and also lead to customer satisfaction to increase.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49