Playvox

JULY 31, 2023

However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. Improvements in schedule adherence , occupancy rates , and efficiency mean the return on investment (ROI) on WFM is potentially enormous when you find an effective workforce management solution.

Self Service 85

Self Service Management Contact Center ROI 85

Retently

JUNE 16, 2024

This bias compromises the integrity of the feedback, leading to higher survey abandonment rates and data that does not accurately reflect customer experiences. For example, “When we say “ROI” (Return on Investment), we mean the gain or loss generated on an investment relative to the amount of money invested.

Survey 139

Survey Data How To Feedback 139

NobelBiz

MARCH 7, 2022

With a contact center dialer, you’ll get an ROI before you know it! Steve Bederman, CEO of NobleBiz, and host Steve Walker explore the influence of call centers on customer experience and how contact center technology and culture can significantly impact customer experience in this podcast episode titled “Get Comfortable Saying.

Contact Center 52

Contact Center Abandon Rate Call Center Telecommunications 52

NobelBiz

FEBRUARY 22, 2023

Analytics makes the difference – To explain the ROI, analytics must be simple to comprehend, readily available, and deliver meaningful, actionable data. Customer satisfaction (CSAT), net promoter score (NPS), and customer retention rate are now the 3 key performance indicators for customer experience.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

Analytics makes the difference – To explain the ROI, analytics must be simple to comprehend, readily available, and deliver meaningful, actionable data. Customer satisfaction (CSAT), net promoter score (NPS), and customer retention rate are now the 3 key performance indicators for customer experience.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Pointillist

MAY 23, 2018

Customer journey mapping is an effective approach for transformation initiatives aimed at creating a customer-centric culture. This is a foundational step to help your organization move from an inside-out culture to an outside-in culture. How to Maximize Your Journey Analytics ROI.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90