Retently
OCTOBER 23, 2024
The ecommerce industry has seen tremendous growth in recent years, with more and more businesses shifting online to sell their merchandise. Yet, this step is often optional in many ecommerce stores (especially platforms like Shopify), where customers can checkout as a guest without having an account.
Comm100
JUNE 5, 2024
Shopping cart abandonment is a major headache for eCommerce businesses, leading to significant lost revenue—but there’s good news: proactive chat initiatives can make a big difference. It’s a common issue that can significantly affect an eCommerce business’s bottom line.
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Second to None
OCTOBER 9, 2018
This is especially true for retail brands because eCommerce availability has become omnipresent in the industry. If you are not aligning your eCommerce brand experience with the rest of your consumer touchpoints, it will be challenging to retain a positive brand perception.
Bold360
NOVEMBER 9, 2016
They are the second greatest gift any ecommerce merchant will receive in the holiday season, after the cold, hard holiday cash that can make or break an ecommerce retailer’s entire year, of course. The question is which ecommerce metrics to track, and how, in order to foster a high rate of customer retention.
InMoment XI
MARCH 21, 2025
Ecommerce CI helps ecommerce teams improve customer service and personalize shopping experiences by analyzing customer interactions related to product inquiries, shipping concerns, and purchase behavior. By addressing deficiencies in these areas, teams can improve conversion rates and minimize cart abandonment.
Comm100
NOVEMBER 2, 2020
Industry: Ecommerce. Some of the top chatbots of 2020 are hanging out in the eCommerce space and are being used to drive sales and reduce shopping cart abandonment. Most eCommerce customers know what a chatbot is and feel comfortable using one. Some of the Best AI Chatbots Go Shopping with Their Customers.
Oracle
MAY 25, 2018
Change is constant in the world of ecommerce. Ecommerce success depends on having a rich understanding that audience – who they are, what price points they’re looking for and what experiences they have come to expect. At that rate I would rather forgo the L.L. Global retail ecommerce sales are expected to reach $4.5
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