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There is a clear significance on customer satisfaction rating on various industries using live chat support. Satisfaction Rate. Transportation. Whether for business growth, sales or ROI increase. This is a proactive live chat to eliminate barriers and minimize abandonmentrate. . Transportation with -2.2%.
TOBI is delivering conversion rate +100% compared to the website, transaction time -50% compared to the website (with abandonmentrates markedly lower). Charter Communications chatbot resulted in a 500% ROI in 6 months, a 50% decrease in the time it took to reset a password. Transportation. Software Technology.
It’s a shift that’s already opened the door to disruption in everything from financial services to personal transportation, and has permanently shifted how customers and employees interact with brands. Without that ROI, investing in improvements based on X-Data alone is a risk few execs are willing to take.
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Abandon Rate 
52 
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