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Customer service challenges of remote work

ViiBE Blog

When it comes to roles that leverage cloud-based systems such as IT, marketing, finance, or product management tools like Monday , it’s relatively easier to be working from a remote location, but for roles such as customer service or sales, adjusting to remote work is not so simple. Such incidents can easily result in customer churn.

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Customer service challenges of remote work

ViiBE Blog

When it comes to roles that leverage cloud-based systems such as IT, marketing, finance, or product management, it’s relatively easier to be working from a remote location, but for roles such as customer service or sales, adjusting to remote work is not so simple. Such incidents can easily result in customer churn. can pitch in.

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Get 57% Purchase Growth Rate with Outsource Live Chat

Magellan Solutions

On top of after sales support, nurturing existing customers and going after new ones is the standard business practice. There is a clear significance on customer satisfaction rating on various industries using live chat support. Satisfaction Rate. Transportation. Whether for business growth, sales or ROI increase.

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What is IT’s role in the experience economy?

Qualtrics

It’s a shift that’s already opened the door to disruption in everything from financial services to personal transportation, and has permanently shifted how customers and employees interact with brands. Over the past decade, spending on experiences has grown 4X faster than spending on goods and services.