Thematic

JANUARY 7, 2025

That makes sentiment analysis key to improving experiences, refining strategies, and driving growth. Hence, the a need for automated sentiment analysis. So, in this blog, let's talk about automation with sentiment analysis tools. Why Automate Sentiment Analysis? Enter automated sentiment analysis model.

Analysis 62

Analysis Social Media How To Effort Score 62

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial. Includes AI-powered insights for deeper analysis of feedback trends and themes.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

eglobalis

JULY 2, 2024

Comprehensive feedback from multiple sources, integrating Voice of the Customer (VOC), metrics, measurements, data analytics, real-time sentiment analysis, and evolving AI developments, is essential for gaining a complete customer understanding. In today’s volatile environment, customer sentiment can change rapidly.

NPS 456

NPS Feedback Net Promoter Score B2C 456

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. When and How to Transition to Multi-Channel? Many CRM programs, especially post-purchase journeys, often begin with a single channel.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

Calabrio

MARCH 4, 2025

Conversation intelligence gathers and interprets customer interactions across various communication channels. Sentiment analysis: Customer sentiment analysis gauges the emotional content or tone of a conversation. Speech-to-text conversion: Conversation intelligence begins by converting spoken words into written text.

Contact Center 100

Contact Center Effort Score Analysis Multi-Channel 100

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. However, details can slip out when your agents process multiple applications, especially for a multi-location operation.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. These tools can extract valuable insights such as sentiment analysis , key topics discussed, and the effectiveness of agent responses.

Contact Center 195

Contact Center Multi-Channel First Call Resolution Social Media 195

BirdEye

DECEMBER 4, 2024

What the customer sees on these channels heavily influences his or her final purchasing decision. Integrate your review generation tools with the CRM system to avoid missing out on customers. Identify critical channels : While a strong online presence translates into a strong reputation, not all channels are equal.

Management 52

Management Multi-Channel Social Media Guidelines 52

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Self Service 195

Self Service Customer Journeys Multi-Channel Feedback 195

NobelBiz

NOVEMBER 5, 2024

Lack of True Omni-Channel Experiences Customers today use multiple channels to interact with brands, often switching between them based on convenience and preference. Unfortunately, most contact centers still operate on a multi-channel model, where each channel operates independently.

Omni-Channel 52

Omni-Channel Contact Center Multi-Channel Knowledge Base 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Why Look for CustomerGauge Alternatives? Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

InMoment XI

SEPTEMBER 16, 2024

Therefore, email remains one of the most reliable channels for organizations to gather customer feedback. Organize and respond to feedback The first step to effective feedback management is organizing the patient feedback coming from various channels.

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

Optimove

DECEMBER 10, 2024

Enhanced Control Over Complex Marketing : With tools like predictive analytics and real-time personalization, marketers can anticipate customer needs, automate complex workflows, and maintain precise control over multi-channel strategies. Speed Meets Creativity Speed can often come at the cost of creativity.

Multi-Channel 52

Multi-Channel Analysis Social Media Exercises 52

GetFeedback

NOVEMBER 12, 2018

Avoid asking multi-barreled questions: Don’t ask your respondents about two or more items in a single question. Decide on a distribution channel: This will depend on the goal of your survey. We recommend connecting your survey with a CRM like Salesforce. Keep language simple: Avoid using complicated words.

Survey 230

Survey Multi-Channel Social Media CRM 230

BirdEye

DECEMBER 28, 2024

Specialized enterprise social media management software can address the unique needs of large multi-location businesses, providing tools to simplify operations and enhance customer engagement. They also allow local teams to tag leads accurately and integrate seamlessly with CRM systems to prevent duplication.

Social Media 52

Social Media Software Management Multi-Channel 52

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. So, your CX strategy needs to ensure your customer journey is smooth, with as few touchpoints and channel switches as possible.

Strategy 195

Strategy Customer Experience How To Multi-Channel 195

BirdEye

NOVEMBER 20, 2024

Managing a multi-location dental practice requires your teams to juggle patient care, staff coordination, reputation , appointments, and communications daily. Studies show that 35% of dentists already use AI, and 76% report improved workflows and predictive analysis as the top benefits.

Multi-Channel 52

Multi-Channel Insurance Chatbots Analytics 52

NobelBiz

NOVEMBER 26, 2024

Answer: The platform supports smooth scaling, so you can expand to new communication channels, integrate advanced tools, and add more agents. Why You Need to Ask This: Integrating existing tools like CRM systems, email, and web chat management guarantees a smooth workflow and improves productivity. What integrations are available?

Call Center 52

Call Center Multi-Channel Contact Center Analytics 52

InMoment XI

OCTOBER 31, 2023

These centers are equipped with advanced technologies, including customer relationship management (CRM) software, predictive dialers, and analytics tools. Technology Integration : Implement advanced call center technologies, such as CRM systems and call routing software, to enhance efficiency and provide a seamless customer experience.

Call Center 195

Call Center Strategy Management First Call Resolution 195

Optimove

MARCH 25, 2025

Integrated Gamification for Personalization With AI-driven orchestration, gamification is no longer a standalone featureits deeply embedded into the broader CRM strategy. Real-Time Orchestration Across Channels The real power of AI-orchestrated gamification lies in its ability to work alongside all marketing initiatives.

Gamification 52

Gamification Multi-Channel How To Sports 52

Optimove

FEBRUARY 23, 2025

With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1 Marketers can query data, create custom views, and export insights for downstream analysis.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

rethinkCX

FEBRUARY 13, 2025

Sentiment Analysis and Predictive Analytics Analyzes customer emotions and feedback to identify dissatisfaction early. Supports multi-channel interactions, including voice, text, and social media. Choose the Right AI Tools Implement AI-driven chatbots, virtual assistants, and sentiment analysis tools.

Self Service 52

Self Service Multi-Channel First Call Resolution Chatbots 52

BirdEye

NOVEMBER 22, 2024

However, online reputation management in Australia can be challenging, especially for multi-location businesses. Ensure that your reputation management tools integrate with your CRM so every customer gets a review request. Multi-location listing management can be challenging. Make the review process easy for consumers.

Multi-Channel 52

Multi-Channel Management Social Media How To 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

Thematic

MARCH 30, 2025

It’s not enough to run a customer review analysis and implement changes based on the insights; you need to circle back and communicate with the customer about their feedback. Then, a reviewer or a feedback analysis software annotates each comment with a theme (what it is about, such as a new feature request).

Feedback 62

Feedback Roadmap Effort Score NPS 62

CSM Magazine

MARCH 28, 2025

With access to their foundational CRM, all customer interactions are logged, ensuring theres no lost context. This powerful tool offers ticket assignment and multi-language support so your customers feel heard, wherever they are. A good choice if live chat is your primary support channel.

Software 52

Software Customer Service Self Service Omni-Channel 52

SurveySensum

NOVEMBER 26, 2024

The platform can seamlessly integrate with other platforms like CRM systems, etc. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. Cons: The tool is very expensive with additional hidden fees.

Comparison 52

Comparison Effort Score Analysis Self Service 52

SurveySensum

FEBRUARY 17, 2025

stop words, special characters) and structures the text for analysis. Sentiment Analysis : The tool detects the overall sentiment of the text, labeling it as positive, negative, or neutral based on tone and context. These dashboards should: Display sentiment analysis visually using graphs, heatmaps, or trend charts.

Analytics 52

Analytics Tools Multi-Channel Analysis 52

Retently

AUGUST 5, 2024

Save Time and Resources : Automating the feedback collection and analysis process allows your team to focus on implementing improvements rather than crunching numbers. Integrating NPS into their CRM or incorporating CSAT into their helpdesk system helps them streamline operations and save costs. Methodology How did we pick these tools?

NPS 100

NPS B2B Software Net Promoter Score 100

SurveySensum

FEBRUARY 6, 2025

The platform can seamlessly integrate with other platforms like CRM systems, etc. The CX experts will help you with advanced analysis and provide you with a well-formed action plan by extracting insights from feedback and all of this will be aligned with your business goals and KPIs.

Tools 52

Tools Comparison Self Service Analysis 52

NICE inContact

JUNE 30, 2016

agents and employees) to listen and score calls and conduct this type of analysis. Speech Analytics has been a game-changer in this regard, allowing complete and in-depth analysis of 100% of customer interactions without the need for hiring a gigantic call Quality Assurance (QA) staff. Inability to Show or Measure ROI.

Contact Center 122

Contact Center Analytics Technology Multi-Channel 122

BirdEye

FEBRUARY 3, 2025

These tools simplify tasks like feedback analysis, trend detection, and extracting key insights. With AI, businesses can overcome the challenges of multi-location review management, process thousands of reviews quickly, identify common concerns, and turn insights into strategies for growth. Why use AI customer review software?

Software 52

Software Feedback Multi-Channel Effort Score 52

Thematic

MARCH 18, 2025

These platforms pull data from: Surveys (NPS, CSAT, customer feedback forms) Social media comments & online reviews Customer support tickets & chat logs Emails & call transcripts In essence, customer insight tools make qualitative data analysis a breeze. It does not require extensive customization and consultant-driven setups.

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

NobelBiz

DECEMBER 10, 2024

Integration Capabilities: Seamlessly connect with CRM platforms, payment gateways, and analytics systems for a cohesive operational framework. System Integration: Voicebots connect seamlessly with existing CRM systems and payment platforms, ensuring a smooth and efficient workflow.

Omni-Channel 52

Omni-Channel Multi-Channel Contact Center CRM 52

Thematic

AUGUST 10, 2024

The answer lies in using thematic analysis to explore and interpret all available data. Thematic analysis is a way to look at data and find patterns. In this article, we’ll talk about how thematic analysis can improve CX, especially with advanced AI-powered tools like Thematic. That’s what thematic analysis can do.

Analysis 62

Analysis Customer Experience How To Feedback 62

Optimove

JANUARY 5, 2023

For instance, there’s a lot that Lottery brands could learn from Casino operators when it comes to segmentation, messaging, and the various marketing channels they use to communicate with players. Lottery VS Casino in CRM. Optimove marketing data analysts compared CRM performance of Casino and Lottery brands. Retention Rates.

CRM 52

CRM Brands Multi-Channel Sports 52

BirdEye

OCTOBER 10, 2024

This is even more critical for multi-location enterprises, which handle hundreds of customers across numerous locations daily. This blog post will help you master enterprise reputation management and grow your multi-location brand. Business reputation is one of the key drivers of revenue and brand strength in a competitive market.

Strategy 98

Strategy Multi-Channel Management Social Media 98