Gainsight

MARCH 21, 2022

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. Why are user behavior analytics important? How can you leverage user analytics and drive growth?

Analytics 52

Analytics Roadmap How To Analysis 52

Gainsight

AUGUST 22, 2021

Start by building feedback loops into your product, examining user surveys and sentiment analysis, and spotting the friction points in your product. With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product. Master your product roadmap.

Tips 52

Tips Strategy Roadmap Net Promoter Score 52

Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Feedback reveals user friction points. If you have roadblocks in your product’s path that hold up users, their feedback should reveal it.

Feedback 98

Feedback Roadmap Analysis User Experience 98

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. Build this aspect into your processes.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Suggests digging into the individual company’s needs, analyzing user experiences, and prioritizing the customer experience.

Data 52

Data Roadmap How To Tips 52

ECXO

APRIL 26, 2023

High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need. Joint planning – the customer experience lead and the design lead work together to develop a strategic CX plan. This makes it easier to prove ROI.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

Customer Bliss

SEPTEMBER 19, 2017

It brings together the market insight, location analysis, and business intelligence today’s market requires. Year 5: The focus was user experience inside the platform, i.e. interface implementation and product experience. Alteryx is a desktop-to-cloud platform designed for data artisans and business leaders.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

SurveySparrow

NOVEMBER 28, 2023

User Experience Enhancements: Improving overall user experience with faster, intuitive, and advanced features. Market Research and Competitor Analysis Integrate Kano Model Analysis into market research and competitor analysis. Benefits of Using the Kano Model With the analysis, you get: 1.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

Gainsight

JUNE 14, 2022

The hero in this story is product analysis , which provides insights that inform and back your product decisions, enabling you to lead a product team with confidence. When you do product analysis right, it can help you build a world-class product experience for your customers. Adoption Analysis. Retention Analysis.

Strategy 52

Strategy Analysis Self Service Roadmap 52

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Moreover, product-led growth focuses all your efforts on improving your users’ experiences. User Behavior. User Sentiment and Feedback.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

JULY 14, 2022

Adoption Analysis. Whether you want to examine new launches or existing features, adoption analysis points out how those areas of your product are paying off in revenue. Adoption analysis shows you which users are embracing and adopting your product’s features. Retention Analysis. Path & Funnel Analysis.

Analysis 59

Analysis Analytics Feedback Roadmap 59

Gainsight

FEBRUARY 26, 2024

You may think you know what features add the most value for your users. Still, it’s essential to do regular Retention Analysis to understand what features are strongly correlated with retained users. These are the features that should be promoted via user journey flows to increase overall retention.

How To 52

How To NPS Effort Score Touchpoint 52

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Handbook 52

Handbook Roadmap User Experience Metrics 52

SurveySensum

JANUARY 24, 2024

Here’s how: Impact on user experience : Prioritize features that enhance usability, streamline workflows, and contribute positively to the overall product experience. For example, prioritizing a streamlined onboarding process to enhance the first-time user experience. Then the product team should do the analysis.

Roadmap 52

Roadmap Feedback Customers Survey 52

CSM Magazine

NOVEMBER 28, 2022

Perform a thorough market analysis to get a better understanding of the customer service landscape, current trends, and the competition you’ll be up against. This means setting up a testing process that covers all aspects of the product, from its features to user experience. 1) Do Your Research. 4) Go Live.

Software 52

Software Customer Service Marketing How To 52

West Monroe

APRIL 28, 2024

Product and development Performance issues and service disruptions not only impact customer satisfaction but also contribute to increased churn as users seek more reliable alternatives. Integration challenges and gaps further complicate these issues, hindering user experiences and the full realization of product capabilities.

Software 52

Software Customer Retention Roadmap Sales 52

SurveySparrow

JULY 20, 2023

Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ ’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved.

Company 52

Company Customer Experience Social Media Chatbots 52

CX Workout - Ideas Blog

NOVEMBER 3, 2020

To compete effectively, it takes full alignment between CX, EX, User Experience (UX), Data, IT, Marketing, and Systems. Then, we can provide your organization with a roadmap of recommendations for success. If CX is a top priority for all organizations, why are more organizations not structured around this imperative?

Net Promoter Score 98

Net Promoter Score Effort Score Analysis Employee Experience 98

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. Here are some key dos and don’ts for MNOs to close the loop on customer experience. A relief that requires patience.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Gainsight

JULY 26, 2023

You may think you know what features add the most value for your users. Still, it’s essential to do regular Retention Analysis to understand what features are strongly correlated with retained users. These are the features that should be promoted via user journey flows to increase overall retention.

How To 52

How To Effort Score NPS Roadmap 52

Gainsight

OCTOBER 28, 2021

The quicker your users experience value, the lower your acquisition costs will become and the fuller your company’s “bucket” will be. Perfect the first mile of your product roadmap. When you’re building a solution to reach product-market fit, it’s important to focus on the first mile of your product roadmap.

Marketing 52

Marketing Roadmap Metrics Measurement 52

SurveySensum

AUGUST 3, 2023

Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making. Take your Product Experience to the Next Level with SurveySensum – Request a Demo 2. Leverage data analysis tools to gain valuable insights from customer responses. Specialized in conducting NPS surveys.

B2B 52

B2B Software Feedback NPS 52

Gainsight

AUGUST 27, 2021

In the same way, having metrics backing decisions will give you the support you need to show that the decisions within your product roadmap are aligned with the goals of the company. Here are some examples of adoption analysis metrics: Usage by feature. You can boost conversion rates by keeping an eye on funnel and path analysis.

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

West Monroe

JUNE 1, 2023

After a customer segmentation analysis, we collaborated with the leadership to restructure their product pricing and packaging, introducing targeted feature bundling that increased cross-sell and up-sell opportunities, improved retention, and supported new growth. Increase data fluency Data is essential to a CPO’s success.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

Totango

JANUARY 26, 2021

Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. A churn analysis offers a tool designed precisely for this purpose. What Is a Customer Churn Analysis? How Do You Prevent Common Causes of Customer Churn?

Customer Retention 91

Customer Retention e-support Analysis Customers 91

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. Use Open-Ended Questions. Provide Useful Knowledge Base.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

Gainsight

MARCH 30, 2020

Understanding how users are actually using your product will help you pinpoint areas to provide a more personalized user experience: An example of a Path Analysis in Gainsight PX. Path Analysis: Understand the path your new/reactivated users are taking. A Funnel Analysis from Gainsight PX.

How To 59

How To Analysis NPS Trends 59

Retently

JULY 3, 2024

Honest feedback is like a roadmap for businesses. Whether it’s a new product launch, a customer service experience, or internal processes, knowing what people really think helps businesses grow and thrive. Cons : It can be overlooked or forgotten, and may require manual sorting and analysis.

Tools 78

Tools Feedback Analytics Survey 78

SurveySensum

MAY 14, 2024

It’s about turning customer feedback into a quantifiable asset that can directly influence product roadmaps and service enhancements. By leveraging features like text analysis within your database infrastructure, you transform unstructured feedback into actionable data points.

Analytics 52

Analytics System Metrics Resources 52

ShepHyken

JULY 12, 2019

This week we feature an article by Hugues Meyrath who says that by integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience. At the heart of this is the need to create better customer experiences and deliver new services.

Customer Experience 108

Customer Experience How To Roadmap Analysis 108

Retently

JANUARY 19, 2023

It requires thorough research, analysis, planning, and time. Moreover, systematic market analysis and research will help identify whether the product still solves the problem and whether the market still needs it. They don’t have to worry about going bust because what they sell is what the market needs.

Measurement 158

Measurement Survey Marketing Effort Score 158

Gainsight

SEPTEMBER 1, 2021

Because most SaaS companies are built on subscription, freemium, free trial, and contract models, the key to growth now lies within your product—and the secret code sits in your user’s experience. What’s causing this move towards user experience and product growth? Experiment, test, and adjust.

User Experience 52

User Experience Roadmap Tips Strategy 52

Thematic

SEPTEMBER 14, 2022

Exploring the problem space means getting real and personal with your user base, and listening to what they’ve got to say. Instead, watch what the user experience looks like in the real world. Problem space discovery will involve a heavy amount of user research. There’s nothing wrong with this model.

Net Promoter Score 62

Net Promoter Score Analytics Software Survey 62

Thematic

MARCH 22, 2022

Feasibility testing User validation: Usability & desirability Feasibility testing Feasibility testing explores the logistics of bringing your product to market. For a physical product, this includes cost analysis and manufacturing limits. Is it intuitive, manageable, and user friendly?

Roadmap 62

Roadmap Analytics Feedback Analysis 62

Wootric CX Blog

MARCH 1, 2020

An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Analysis & Strategic Impact.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40