InMoment XI

FEBRUARY 2, 2024

The event brought in senior leadership from analytics, CX, insights, and VoC programs from 44 different brands, all with the common goal: sharing how integrated CX is making groundbreaking changes to their companies, customer experiences, and the market as a whole.

Hospitality 195

Hospitality Call Center Retail NPS 195

ECXO

NOVEMBER 16, 2023

Pioneers understand they can create competitive advantage over traditional firms by utilising the technology to serve customers with a better value proposition – at scale. Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next. Then ChatGPT happens.

Customer Experience 194

Customer Experience Chatbots Self Service Touchpoint 194

CSM Magazine

FEBRUARY 19, 2025

Those who embrace these innovations early can enhance efficiency, improve customer satisfaction, and gain a crucial competitive advantage. One of the most powerful applications of AI in feedback management is predictive analytics.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Horizon CX

DECEMBER 1, 2023

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

PeopleMetrics

FEBRUARY 12, 2018

High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. Here's the secret though - high-end hospitality's mindset can (and should) be applied to every industry - it's the way of the future. Sean holds a Ph.D.

CEM 63

CEM Hospitality e-support Competitive Advantage 63

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

NetBase

SEPTEMBER 26, 2019

Social analytics are immensely valuable to any business, but making the business case for it can be challenging. Our latest report, Making the Business Case for Social Analytics , answers these questions and more. Competitive advantages/savings social analytics creates. Hospitality and restaurants.

Analytics 40

Analytics Competitive Advantage ROI Entertainment 40

BirdEye

FEBRUARY 4, 2025

Boost local SEO rankings with AI-generated keyword insights and listing performance analytics. Birdeye Insights AI AI-powered data analysis, sentiment tracking, and competitive benchmarking Aggregate customer sentiment from reviews, surveys, and social media to understand trends across locations.

Tools 52

Tools Brands Management Multi-Channel 52

Natalie Petouhof

OCTOBER 20, 2015

Teradata Aster® Analytics on Hadoop make it possible to intelligently listen in real-time and then use analytics to see the distinctive patterns in massive streams of IoT data. Why the Internet of Analytics? Data propagated to Hadoop® can be analyzed at scale with Teradata Aster Analytics on Hadoop. These were 1.

Analytics 40

Analytics Self Service e-support Competitive Advantage 40

InMoment XI

APRIL 3, 2024

Competitive Advantage Creating a unique and positive digital experience helps brands set themselves apart from competitors, too. To exemplify what a great digital customer experience looks like, let’s look at a guest’s experience with a hospitality brand. The guest visits the hotel’s mobile website or app to book a room.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

North Highland

MAY 23, 2019

Electricity is the driving force behind the intricate tapestry of our lives – it ignites a powerful spark that illuminates our homes, workplaces, schools, hospitals, and smart technologies — dramatically influencing the way we live, work, play, and connect. Four Keys to Grid Modernization Powered by Your People.

Competitive Advantage 75

Competitive Advantage Resources Hospitality Financial 75

North Highland

MAY 23, 2019

Electricity is the driving force behind the intricate tapestry of our lives – it ignites a powerful spark that illuminates our homes, workplaces, schools, hospitals, and smart technologies — dramatically influencing the way we live, work, play, and connect. Three Insights into Why Data Visualization is Critical to Grid Modernization.

Analytics 64

Analytics Competitive Advantage Innovation Hospitality 64

Happy or Not

APRIL 1, 2025

By using the best tools for collecting feedback, such as HappyOrNots real-time reporting and analytics, organizations can enhance customer satisfaction, boost customer retention, and create a seamless feedback loop that continuously drives improvement.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

ShepHyken

SEPTEMBER 5, 2016

Ease of doing business is a competitive advantage. 5 Hospitality Customer Service Habits – Warm & Welcoming by Rupesh Patel. LinkedIn) In this article, I share five ways you and your hospitality team can offer more memorable welcomes, that your guests will love (and what to avoid saying).

Customer Service 0

Customer Service Hospitality Competitive Advantage Case Study 0

SurveySparrow

JUNE 30, 2024

Quick question : would you rather go to the 4 star hospital, with hundreds of positive reviews, that’s 2 kilometers away? But healthcare reputation management is actually a crucial area for hospitals, clinics, and doctors – one that is very much within their control. It can seem like patient feedback is out of your control.

Healthcare 52

Healthcare Management Hospitality Social Media 52

SurveySensum

DECEMBER 18, 2024

It helps businesses understand how they stack up against others in the market and identify areas for improvement or competitive advantage. Industries like travel, hospitality, and airlines saw the largest NPS drops (24 – 28 points), while industries like health insurance and fast food were less affected.

Net Promoter Score 52

Net Promoter Score NPS Effort Score Survey 52

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Successful VoC programs need strong text analytics solutions. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

West Monroe

MARCH 1, 2023

To ensure high quality patient care, a medical device must move through warehouses, sales reps’ trunks, and hospital closets—and each of these locations has its own practices, policies, and systems. Addressing these challenges is nuanced.

Management 52

Management Healthcare Hospitality Multi-Channel 52

CSM Magazine

MARCH 20, 2024

By harnessing the power of advanced technologies such as artificial intelligence (AI), machine learning, and data analytics, the company ensures that its clients deliver seamless, efficient, and deeply personalized customer experiences.

Customer Experience 52

Customer Experience Contact Center Competitive Advantage Hospitality 52

BirdEye

NOVEMBER 30, 2023

Here are key reasons why social media reputation is essential for brands: First impressions matter Building trust and credibility Influencing consumer decision-making Word-of-mouth marketing Competitive advantage Customer engagement and loyalty Crisis mitigation Recruitment and partnerships Global reach and impact 1.

Social Media 116

Social Media Management Guidelines Brands 116

Second to None

JULY 5, 2024

As a result, sectors like retail, hospitality, and entertainment are feeling the impact. This can include gathering quantitative data through customer surveys, tracking website and app analytics, monitoring social media sentiment, and analyzing customer service interactions. The cost of essential items is going up.

Consumers 71

Consumers How To Social Media Omni-Channel 71

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Lead CX Analytics and Insights Manager at CenturyLink. Mila Widyani – Head of Customer Experience at CIMB Niaga.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

JUNE 30, 2021

Medicare Advantage (MA) populations, for instance, can open the door for providers to expand into such arrangements, but only if providers can manage this aging population across the continuum. That requires enhanced technology such as improved preventative care analytics and patient experience platforms. Key trends.

Healthcare 52

Healthcare Hospitality Insurance Trends 52

ENGAGE.cx

FEBRUARY 16, 2018

Do you promote & hold events—in c-store, hospitality, casino, retail, restaurant, QSR, sports or entertainment—but are unsure who attends? Maximize the competitive advantage of your venue with on-site experience management. March 14, 2018 1:30pm EST. Do your best customers come and go unknowingly?

Competitive Advantage 40

Competitive Advantage Entertainment Sports Hospitality 40

Second to None

JULY 5, 2024

As a result, sectors like retail, hospitality, and entertainment are feeling the impact. This can include gathering quantitative data through customer surveys, tracking website and app analytics, monitoring social media sentiment, and analyzing customer service interactions. The cost of essential items is going up.

Consumers 62

Consumers How To Social Media Touchpoint 62

Second to None

JULY 5, 2024

As a result, sectors like retail, hospitality, and entertainment are feeling the impact. This can include gathering quantitative data through customer surveys, tracking website and app analytics, monitoring social media sentiment, and analyzing customer service interactions. The cost of essential items is going up.

Consumers 62

Consumers How To Social Media Omni-Channel 62

AWS Machine Learning

MARCH 28, 2024

He focuses on generative AI, AI/ML, and Data Analytics. At AWS, Armando helps customers integrating cutting-edge generative AI capabilities into their systems, fostering innovation and competitive advantage. He specializes in generative AI, serverless computing and data analytics.

Telecommunications 130

Telecommunications Innovation System Travel 130

Magellan Solutions

JULY 19, 2021

Industry experts believe that with the continuous acceleration of data analytics and automation, it will be even bigger post-pandemic. . Key findings of IBM with regards to the use of data analytics during the pandemic are the following: 64% shifted to more cloud-based business activities. Real time analytics on heating and cooling.

Data 52

Data Transportation Healthcare Analytics 52

ProProfs Chat

JANUARY 30, 2020

Fully engaged customers belonging to the consumer electronics bring in 44% more revenue, and in the hospitality industry, it’s 46% more. 62% of retailers report that the use of information (including big data) and analytics is creating a competitive advantage for their organizations. Source: Cognizant ) Tweet this.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Optimove

OCTOBER 4, 2022

Successful businesses are three times more likely than their less profitable competition to say their data and analytics initiatives have boosted revenues by at least 20% thanks to AI. AI is the fuel that drives better and makes faster decisions. The quicker you can get started, the better. billion.

Trends 52

Trends Transportation Competitive Advantage Entertainment 52

Verint

MARCH 7, 2018

Executives from more than two dozen leading organizations attended representing healthcare, transportation, travel and hospitality, financial services, building products, manufacturing and retail sectors. Here are some of the takeaways from the roundtable executive engagement and discussions: Automation and AI Planning Is In Process.

Healthcare 27

Healthcare Transportation Competitive Advantage Hospitality 27

Grade.us

NOVEMBER 19, 2019

TripAdvisor offers listing owners detailed analytics with their Business Advantage Analytics Suite. TripAdvisor also provides you with data exports you can export and upload to analysis tools like Power BI , Google Analytics , Adobe Marketing Cloud and more. Access to TripAdvisor's analytics suite. Data downloads.

How To 31

How To Hotels Travel Guidelines 31

West Monroe

JANUARY 23, 2022

Payers, providers, and life sciences organizations alike will need to become more and more digital: data-driven, analytically minded, interconnected, and individually committed to iterative and ever-evolving improvements to all facets of the healthcare experience. Revenue stream diversification.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52