InMoment XI

JUNE 28, 2022

Announcement #2: InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. Our next InMoment announcement covers a report by third-party analyst, Forrester, entitled “The Forrester Wave : People-Oriented Text Analytics Platforms, Q2, 2022.” Want to know more about these headlines? Forrester Research, Inc.

Analytics 74

Analytics Feedback Report Industry 74

InMoment XI

JANUARY 22, 2025

Review and Reputation Management Across Various Platforms Reviews are another tool that consumers use to decide where to shop. The mobile split is certainly higher in the grocery space, where an everyday use case for most consumers is pulling out their phone, opening their preferred navigational app, and searching for what they need.

How To 195

How To Social Media Software ROI 195

InMoment XI

OCTOBER 29, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. If you’re easy to find, contact, and buy from, they’ll become long-term consumers. This can happen through social media, forums, or events.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

AWS Machine Learning

MARCH 18, 2025

The LLM analyzes the text, identifying key information relevant to the clinical trial, such as patient symptoms, adverse events, medication adherence, and treatment responses. These insights can include: Potential adverse event detection and reporting. Identification of protocol deviations or non-compliance.

Healthcare 102

Healthcare Analysis Knowledge Base Report 102

Thematic

FEBRUARY 5, 2025

If you feel like you are drowning in a sea of customer feedback and struggling to pinpoint the real concerns, then you are experiencing text analytics challenges. That’s why text analytics is important. Let’s take a look at some of the common text analytics challenges.

Analytics 62

Analytics Analysis Social Media Multi-Channel 62

ECXO

DECEMBER 25, 2024

Modern consumers have grown accustomed to seamless, tailored, and instant interactions, whether theyre ordering coffee, streaming their favorite show, or scheduling a service. Innovate Based on CX Insights What to Do: Use customer feedback and data analytics to identify gaps and develop new products or services.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

ECXO

AUGUST 15, 2023

CJO relies on reinforcement learning to guide customers to a conversion event based on historical data merged with current data as well as similar marketing action behavior patterns. Gartner predicts that by 2024 60 percent of the data used to develop AI and analytics applications will be synthetically generated.

Customer Journeys 294

Customer Journeys Analytics Data Brands 294

eGain Blogs

NOVEMBER 12, 2021

57% of consumers say that they got different answers for the same question from different agents during the outbreak last year. We will be at Booth #241 at the Solutions Expo and will be hosting multiple eGain events at the conference. For more details, visit eGain Events. Come to our booth #AD49 to discuss. See you soon!

Customer Experience 98

Customer Experience Self Service Conference Contact Center 98

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. With potentially millions of events over a selected time range, the goal is to refine these events using various filters until a manageable number of relevant events are identified for analysis.

Knowledge Base 103

Knowledge Base User Experience Examples Data 103

BlueOcean

OCTOBER 30, 2024

Consumers are spending as hesitantly as businesses. This is particularly true if your service or product is ever affected by seasons, holidays, natural disasters, or other events. With global growth expected to remain flat and underwhelming in 2025, it’s clear that caution is in the air.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

ECXO

JUNE 20, 2023

Price and quality matters but consumers and buyers are increasingly making decisions driven by values-based preferences aligned with customer experience. It found that ‘consumers are shifting their spending toward products with ESG-related claims’ People are opening their wallets based on ESG criteria.

B2B 367

B2B Brands Innovation Government 367

BirdEye

FEBRUARY 24, 2025

Google My Business analytics gives you a behind-the-scenes look at how potential customers discover and engage with your business listing on Google. With the right analytics, you can turn profile views into actions like phone calls, direction requests, and website visits, driving real business growth.

Analytics 52

Analytics Metrics Tips Report 52

Calabrio

DECEMBER 8, 2020

Originally deployed primarily by larger or more sophisticated contact centers, analytics quickly emerged as a “must-have” application for modern customer service teams. Yet confusion still surrounds the optimal functionalities these analytics must have. Consumer behavior has changed. Look at the term “real-time feed.”

Data 264

Data Contact Center Multi-Channel System 264

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. Use this feedback to make informed improvements and adjustments.

Retail 195

Retail Customer Experience Effort Score Social Media 195

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. 83% of consumers expressed a need for some help on their online shopping journey. Consumers feel let down when the pre-sale marketing context differs from after the sale. Tips for integration include understanding customer context.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

AWS Machine Learning

APRIL 3, 2025

Its often dangerous, time-consuming, and prone to human error. Analytics and business: Automated workflows and business intelligence Insights dont stop at data collectionStep Functions orchestrates workflows that trigger automated actions. Inspecting wind turbines, power lines, 5G towers, and pipelines is a tough job.

Video 96

Video Telecommunications Analysis System 96

Comm100

MARCH 30, 2021

The customer panic caused by the pandemic has had lingering effects on business: companies are being called to do more with less, with over 80% of consumers expecting more empathetic or more responsive service in 2021. Fortunately, the situation is far from hopeless: omnichannel customer service answers these problems and more.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

C3Centricity

NOVEMBER 4, 2020

Recent reports have shown that: 62% of consumers shop online more now than before the pandemic ( Bazaarvoice ). 36% of consumers shop online weekly since covid, up from 28% pre-pandemic. Unlike normal analytical processes, using AI needs developers and users to start with the end in sight. Digital Commerce 360).

Chatbots 240

Chatbots Self Service Customer Satisfaction CRM 240

AWS Machine Learning

OCTOBER 16, 2024

As a result, DPG Media Producers have to run a screening process to consume and understand the content sufficiently to generate the missing metadata, such as brief summaries. Working closely with end-consumers, the DPG Media team tuned the prompts to make sure the generated metadata matched the expected format and style.

Video 110

Video Metrics Multi-Channel System 110

TechSee

NOVEMBER 20, 2018

Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs. Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls.

Innovation 153

Innovation Technology Self Service Call Center 153

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events.

Sports 59

Sports Retail Multi-Channel Effort Score 59

Lumoa

NOVEMBER 21, 2023

Because of the use of AI in customer feedback analysis , companies do not need to shell out large sums on market research, a practice that is also very time-consuming. Accuracy: For processing the feedback data and making judgments based on it, AI tools help reduce human errors and oversights delivering accurate analytics.

Analysis 195

Analysis Feedback Social Media Chatbots 195

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. We chose the theme of “Power Up” to represent being back in person with our customers and partners after two years of virtual events. Brand Guardianship Is Key to Consumer Loyalty.

Connections 147

Connections Contact Center Analytics Travel 147

InMoment XI

APRIL 25, 2024

Did you know that over half of financial services consumers say they have low trust in their provider? And, of those consumers, only 34% of them would recommend their brand to friends and family. Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust.

Financial 195

Financial Management Banking Insurance 195

GetFeedback

MAY 9, 2019

We don’t expect it as consumers—we anticipate that brands will always meet our needs and wants. Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more.

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

Joe Rawlinson

OCTOBER 20, 2022

And a dedicated event management integrated ticketing system helps you keep the event in sync throughout the process as a central hub that can control various aspects of the event and provide directions and everything needed in one place. . All of which should be essential aspects of your event marketing strategy.

Conference 78

Conference Strategy Sales Social Media 78

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. Rocket tapped into a crucial insight: 81% of consumers prefer self-service options. With call volumes on the rise, solving this problem at scale was essential.

Analytics 114

Analytics Self Service First Call Resolution Banking 114

InMoment XI

SEPTEMBER 25, 2024

.” — Shahar Fogel Vice President of Product Social Media Monitoring evolve24 is a data analytics firm that combines myriad data sources to help companies develop strategic direction. has grown to become a leading active lifestyle brand and endurance event company with more than 2.5 VOZIQ turned to InMoment to fill this gap.

Data 195

Data Social Media Net Promoter Score Analysis 195

Thematic

MARCH 2, 2025

That’s the reality today—over half of consumers will switch to a competitor after just one negative interaction. Consumer analytics organizes that data into trends, like how many visitors leave a page without making a purchase. Consumer analytics might reveal that 70% of visitors leave without buying.

Customer Insights 62

Customer Insights Analysis Social Media Analytics 62

GetFeedback

SEPTEMBER 24, 2018

Not too long ago Google brought out the term ZMOT, which refers to the point in the buying process when the consumer learns about a product before the seller even knows about them. With all the information a consumer needs just a search away, businesses need to shift to a more customer-centric version of marketing.

Social Media 170

Social Media Comparison Consumers Omni-Channel 170

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Post-call summary Lambda hook – The LCA Call Event/Transcript Processor invokes this hook after the call summary is processed.

Analytics 84

Analytics Contact Center CRM Entertainment 84

CSM Magazine

APRIL 3, 2025

But what does this mean for the modern-day consumer, and how are Web3 platforms driving this transformation? Data-Driven Insights : Platforms like Launchpad XYZ use advanced analytics to identify emerging tokens like PEPE. Decentralized applications, open data, and immersive digital worldsthese are the features drawing businesses in.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

InMoment XI

FEBRUARY 29, 2024

Often referred to as NAP High-quality images and videos to your Google Business Profile Local content that caters towards local interests, events, and news Positive sentiments in customer reviews While this is not an exhaustive list, this gives you an idea of some of the most important local SEO ranking factors.

Tips 195

Tips Strategy Case Study Social Media 195

NICE inContact

JANUARY 31, 2019

Instantly available, hosted contact center services including support for omnichannel communications and sophisticated routing, with native workforce management and analytics. And… to top it off… the technology is here today to provide a meaningful and satisfactory experience, and consumers are ready! .

Contact Center 186

Contact Center Net Promoter Score Average Handle Time Effort Score 186

Lumoa

JANUARY 19, 2023

Your team must be skilled in market research and analysis, be the voice of your consumers, and be the driving force behind change and the elimination of pain points. For example: website optimization, content marketing, and digital analytics. Pro tip : If your customer journey is mostly digital (e.g., website, apps, etc.),

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221