CSM Magazine

MARCH 4, 2025

Research shows that 92% of consumers will buy from the same business if the returns process is easy. Automated Returns Processing Manually handling returns is not only time-consuming but also prone to errors. Routing returned items directly to the nearest fulfillment center, minimizing transportation delays and costs.

Management 52

Management Transportation Policies Retail 52

InMoment XI

SEPTEMBER 1, 2022

Invest in the Right Analytics: Predictive models help to extend lifetime value (LTV) by warning you when specific customers are likely to churn. Why Is Customer Retention Important? Eliminate Customer Friction.

Customer Retention 195

Customer Retention How To Customer Journeys Telecommunications 195

CSM Magazine

JANUARY 21, 2025

Transportation: Arranging for goods to be delivered through various modes, such as air, sea, or road. Access to Advanced Technology Many 3PL providers use cutting-edge tools such as warehouse management systems (WMS), transportation management systems (TMS), and real-time tracking solutions.

e-support 52

e-support Transportation Multi-Channel Customer Satisfaction 52

PK

FEBRUARY 21, 2020

Analytics provide insights that add operational value to any industry. Business analytics give teams the power to unlock invaluable insights that maximize operational efficiency in every industry sector. Consider these examples of the power of analytics in action. Lowering project expenses in transportation.

Analytics 52

Analytics Self Service Transportation Retail 52

Connective DX

FEBRUARY 21, 2020

Analytics provide insights that add operational value to any industry. Business analytics give teams the power to unlock invaluable insights that maximize operational efficiency in every industry sector. Consider these examples of the power of analytics in action. Lowering project expenses in transportation.

Analytics 52

Analytics Self Service Transportation Retail 52

TechSee

FEBRUARY 27, 2018

The on-demand economy is defined as economic activity created to meet a consumer demand via the real-time delivery of goods and services. million consumers annually and $57.6 Today’s consumers also have high expectations for customer service. billion in spending. It is also attracting investors. As of 2017, roughly 3.7

Customer Service 116

Customer Service Call Center e-support Contact Center 116

NetBase

OCTOBER 3, 2018

The good news is, social media is also the solution – or more specifically, Social Media Analytics is. This next section of our Complete How-To Guide: Social Analytics explains how using Social Media Analytics helps you weather a crisis, as well as keeps your brand out of the line of fire in the first place. Let’s dive in!

Analytics 60

Analytics Social Media Management How To 60

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. This approach enhances cost-effectiveness and performance to promote high-quality interactions.

Analytics 73

Analytics Management Policies Comparison 73

CSM Magazine

SEPTEMBER 14, 2023

The good news for Retail/e-Commerce brands is that 62% of their customers think their customer care needs and expectations are generally being met, versus 35% of consumers across all industries. email, chat, live, social, etc.)

Consumers 59

Consumers Self Service Multi-Channel Ecommerce 59

Thematic

MARCH 26, 2025

Insights from consumers inform the development of new products and features, leading to tangible changes in how companies approach product development." Predicting Emerging Issues Before They Escalate Successful businesses use AI-powered predictive analytics to detect early warning signs based on subtle shifts in feedback patterns.

Feedback 62

Feedback Social Media Analysis Survey 62

InMoment XI

APRIL 3, 2024

It sets the tone for the entire company/consumer relationship. The digital customer experience has become an essential part of the way that consumers navigate the marketplace. It is common for consumers to switch channels multiple times throughout the course of an interaction. Why is Digital Customer Experience Important?

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

C3Centricity

SEPTEMBER 24, 2017

. “The transition from current ‘high-risk, high-margin’ business model to ‘low cost high volume’ nutria business model is dependent on many factors and also advised to move into less regulated markets like animal and consumer health.” How many manufacturers will survive as the market for personalised road transport collapses?

Technology 120

Technology Transportation Customer Centricity Entertainment 120

NetBase

MAY 18, 2020

Using a crystal ball stocked full of next generation consumer and market intelligence could be the secret sauce keeping Uber ahead of the curve as it innovates early – again. And it’s clear that it has become a last option: It’s not just Uber or Lyft experiencing the slump, transportation everywhere is down.

Innovation 98

Innovation Trends Transportation Social Media 98

Kustomer

NOVEMBER 4, 2020

The transportation industry is waiting in anticipation as automated cars threaten disruption. Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. At present, predictive analytics helps retailers increase their margins by up to 60%.

Omni-Channel 124

Omni-Channel Customer Experience Chatbots e-support 124

Horizon CX

DECEMBER 1, 2023

Apple’s focus on user experience and design speaks to its understanding of the perceived needs of tech-savvy consumers. Zara: Agile Fashion Retail Responding to Trends Zara, a fast-fashion retailer, has excelled by recognizing and responding quickly to the perceived needs of fashion-conscious consumers.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

NetBase

MAY 15, 2020

And Banksy isn’t the only one showing love, peaking at social analytics, the overall sentiment around Nurses during this time is positive, with words like “Happy” and “Proud” jumping right off the page. Consumers are fickle and are observing which brands flooded their email with coupons vs which brands sacrificed to help others.

Brands 98

Brands Hospitality Healthcare Transportation 98

NetBase

NOVEMBER 14, 2019

Leading retail brands are using social analytics research to support new eco-friendly fashion offerings. With social insight regularly recognized for its predictive trend analysis and consumer understanding capabilities, brands are rapidly analyzing target market needs and taking immediate action. What happens to discarded textiles?

Fashion 49

Fashion Analytics Apparel Trends 49

Maru Group

NOVEMBER 18, 2021

While consumers are aware of some fair-trade products, such as coffee, many have no knowledge of the fruit industry. Bananas are part of a complex supply chain: produced in tropical climates, sold to large multinational corporations, transported over large distances to be sold in grocery chains or family shops. This is a say/do gap.

Transportation 81

Transportation Social Media Retail Consumers 81

TechSee

JUNE 25, 2019

Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. Predictive personalization. CLV optimization.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

CSM Magazine

OCTOBER 6, 2020

reveals his 3-step formula for winning hearts and minds in the quest for consumer trust in the age of AI. Global research from Capgemini reflects this sentiment, revealing that 62% of consumers would place higher trust in an organisation whose AI interactions they perceive as ethical. AI and consumer trust – a delicate balance.

Consumers 52

Consumers Insurance Self Service Customer Confidence 52

CSM Magazine

FEBRUARY 11, 2020

The report is based on a survey conducted with data analytics firm YouGov , which queried 500 respondents across the United States between the ages of 18-64. Questions focused on consumer preferences and expectations across three industries: e-commerce, on-demand transportation and on-demand food delivery. UJET Inc. ,

Tools 64

Tools e-support Transportation Report 64

CSM Magazine

NOVEMBER 3, 2020

Integrity begins with high levels of transparency where organisations make it absolutely clear to consumers how, why and when their data is being used rather than just amassing customer data to sell more products and services. For more information, please visit www.ebi.ai.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

West Monroe

SEPTEMBER 23, 2024

Notably, changing consumer sentiment and culture, growing technology and product innovation, and evolving dynamics of supply chains are driving trends for the industry to prioritize sustainability initiatives. Motivations to prioritize sustainability and decarbonization have shifted, specifically in manufacturing.

Transportation 52

Transportation Roadmap Policies Guidelines 52

West Monroe

MARCH 18, 2019

With costs rising due to tariffs and transportation workforce shortages, local manufacturers should look internally, get creative, and use employee engagement strategies to unlock value. West Monroe’s Consumer & Industrial Products practice comes across this challenge frequently with our clients.

Transportation 73

Transportation Employee Engagement Employee Experience Healthcare 73

NetBase

NOVEMBER 14, 2019

Leading retail brands are using social analytics research to support new eco-friendly fashion offerings. With social insight regularly recognized for its predictive trend analysis and consumer understanding capabilities, brands are rapidly analyzing target market needs and taking immediate action. What happens to discarded textiles?

Fashion 40

Fashion Analytics Apparel Transportation 40

CSM Magazine

DECEMBER 13, 2024

As global supply chains grow more complex and consumer expectations continue to rise, the logistics industry must adapt quickly. A significant 66% of consumers expect brands to understand their individual needs, and 71% feel frustrated when experiences lack personalization. A 2022 survey revealed that 86% of U.S.

Customer Centricity 52

Customer Centricity Strategy Transportation Chatbots 52

ShepHyken

NOVEMBER 10, 2017

Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation. 4. Employs live chat analytics to better understand prospective buyers. To understand a website visitor’s behavior, live chat software is embedded with analytics tools.

Customer Journeys 74

Customer Journeys Fashion e-support Travel 74

AWS Machine Learning

OCTOBER 4, 2022

You can effectively use Snowflake Marketplace to monetize your predictive analytics from datasets produced in Amazon Forecast. Forecast-produced outputs are easy to consume for any purpose. Regardless of the transport mechanism used, we now outline the kind of data Forecast needs and how data is defined, prepared, and extracted.

Analytics 86

Analytics Training Data How To 86

AWS Machine Learning

OCTOBER 2, 2024

Because this is an emerging area, best practices, practical guidance, and design patterns are difficult to find in an easily consumable basis. Opensearch Dashboards provides powerful search and analytical capabilities, allowing teams to dive deeper into generative AI model behavior, user interactions, and system-wide metrics.

Government 116

Government Policies Metrics Resources 116

West Monroe

MAY 13, 2024

” Manual processes—like gathering information from across systems and compiling it in spreadsheets—consume considerable time that could be spent on higher-value activities. Transportation, Work Order Mgmt., Keeping the lights on will only become more challenging and consuming as the organization grows.

Transportation 52

Transportation Resources System Analytics 52

West Monroe

MAY 13, 2024

” Manual processes—like gathering information from across systems and compiling it in spreadsheets—consume considerable time that could be spent on higher-value activities. Transportation, Work Order Mgmt., Keeping the lights on will only become more challenging and consuming as the organization grows.

Transportation 52

Transportation Resources System Analytics 52

West Monroe

DECEMBER 19, 2022

Consumers Energy. Electric utilities across the country are observing a tipping point with respect to the adoption of electric vehicles by their consumer and commercial customers. Utility’s role in transportation electrification will only grow as we drive toward a clean energy future. Sarah Nielson. Conclusion.

Transportation 52

Transportation Government Automotive Sales 52

Oracle

SEPTEMBER 13, 2019

The applications for bots are seemingly endless, but for the purpose of this article, we’ll focus on how bots are emerging in the fields of education, transportation, medicine, and finance. They’re also being used for analytics and research, as well as customer support, and can also be useful in scheduling physician appointments.

Chatbots 45

Chatbots Transportation Healthcare Financial 45

CSM Magazine

JANUARY 27, 2023

These firms are combining market research data, technology, and analytics from industry leaders to acquire the insights required for success in a turbulent climate. Post-Pandemic Market B2B market research organisations in New York offer customised services to assist businesses in making educated decisions.

B2B 52

B2B Marketing Company Transportation 52

Circular Edge

MAY 9, 2022

Reverse logistics start at the end consumer, moving backward through the supply chain to the distributor or from the distributor to the manufacturer. Reverse logistics can also include processes where the end consumer is responsible for the final disposal of the product, including recycling, refurbishing or resale. Process the Return.

Strategy 52

Strategy Transportation Policies Ecommerce 52

West Monroe

OCTOBER 23, 2023

About the episode In this episode, host Rissa Reddan discusses the transformative impact of electric vehicles (EVs) with experts Tyson Jominy, Vice President of Data and Analytics at JD Power, and Sam Uyeno from West Monroe's Energy & Utilities practice. Now what we need to understand is what do the driveway less consumers do?

Automotive 59

Automotive Transportation Policies Consumers 59

AWS Machine Learning

MARCH 28, 2024

Its ability to scale operations quickly, as seen in the rapid expansion of its fulfillment and transportation networks, also contributes to its success. He focuses on generative AI, AI/ML, and Data Analytics. He specializes in generative AI, serverless computing and data analytics. Armando Diaz is a Solutions Architect at AWS.

Telecommunications 131

Telecommunications Innovation System Travel 131