Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

CRM 59

CRM Gamification ROI Loyalty 59

Optimove

APRIL 6, 2023

Believe it or not, many CRM marketers today still use manual tools like Excel to manage their campaigns. To master CRM, that is, to get personalization, orchestration, retention, and optimization right at scale – marketers must adopt innovative technologies and new, more modern ways of working. Worst of all?

CRM 98

CRM Marketing Telecommunications Analytics 98

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Leverage data analytics and customer insights to make informed marketing decisions.

CRM 69

CRM Marketing Social Media Analysis 69

CSM Magazine

OCTOBER 21, 2024

This article explores how the Philippines is leading the way in customer experience innovation. Technological Integration: AI and Data-Driven Support The adoption of AI and data analytics is redefining how Philippine call centres approach customer support. Data-driven insights are another key innovation in customer experience.

Innovation 52

Innovation Customer Experience Omni-Channel Social Media 52

eglobalis

JULY 2, 2024

Comprehensive feedback from multiple sources, integrating Voice of the Customer (VOC), metrics, measurements, data analytics, real-time sentiment analysis, and evolving AI developments, is essential for gaining a complete customer understanding.

NPS 373

NPS Feedback Net Promoter Score B2C 373

ECXO

NOVEMBER 19, 2024

Lesson for Companies : Use data analytics to understand your customers’ preferences, behaviors, and past interactions. By fostering a culture where diverse perspectives are valued, companies can create innovative solutions that cater to a wide range of customer needs.

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296

Optimove

JULY 24, 2024

In this blog post, learn how Optimove’s CRM Marketing Platform helps lotteries to accomplish the task and secure stellar results across important marketing KPIs, including reach, conversion, and costs. Founded in 1973, Scientific Games is an industry pioneer in data analytics, retail solutions, and iLottery.

Innovation 52

Innovation Social Media CRM Government 52

CSM Magazine

MAY 9, 2024

However, conservative thinking can sometimes stifle innovation. Building a Unified Customer Engagement Platform Guillaume Faure, Solutions Manager at Sabio, highlighted the growing importance of unifying contact centres, CRM, AI and data management and analysis into cohesive platforms. Re-imagine your customer journeys.

Innovation 52

Innovation Technology Customer Service CRM 52

ECXO

AUGUST 19, 2024

Advanced analytics tools can interpret this data, ensuring decisions are evidence-based. Real-time analytics and customer feedback are integral to Samsung’s approach, allowing the company to identify pain points and make necessary adjustments.

Customer Journeys 359

Customer Journeys Customer Experience Net Promoter Score Effort Score 359

CSM Magazine

APRIL 1, 2021

Pipeliner CRM announced that it is launching the most comprehensive reporting and Analytics solution available to provide automatic, instant, actionable, and dynamic insights into past, current and future performance trends. Pipeliner CRM allows organizations to interpret data utilizing the four main types of analytics.

CRM 52

CRM Analytics Report Sales 52

CSM Magazine

AUGUST 23, 2023

Mortgage customer relationship management (CRM) software is essential for any mortgage company looking to manage its leads and clients effectively. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software. However, modern mortgage CRM chatbots have advanced beyond static FAQs.

CRM 52

CRM Chatbots Return on Investment Social Media 52

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. Implementing Advanced Analytics Utilizing data analytics can unlock valuable insights about customer behavior, preferences, and pain points.

Innovation 59

Innovation Customer Experience Loyalty Programs Customer Centricity 59

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction. Continuous Personalization Customers expect personalized interactions at every touchpoint.

Customer Experience 328

Customer Experience Social Media Analytics Chatbots 328

ECXO

APRIL 29, 2024

It’s a fascinating tale of desire, aspiration, and constant innovation. They’ve employed AI, machine learning, and data analytics to gain deeper insights into customer behavior and deliver personalized experiences. Now, let’s talk innovation. Finally, we have data analytics. Are we going to find it?

Chatbots 279

Chatbots Technology Innovation Interaction 279

ECXO

AUGUST 21, 2024

They are willing to learn from mistakes, embrace new technologies, and innovate to improve the customer experience continually. Leverage Data and Analytics In the realm of CX, data is your most valuable asset. To become the King Midas of Customer Experience, you must harness the power of data analytics.

Social Media 156

Social Media Touchpoint Net Promoter Score Effort Score 156

InMoment XI

NOVEMBER 18, 2024

If your business can effectively analyze and utilize customer behavior insights, you can stay ahead of your competitors by being more innovative and customer-focused. Quantitative Data Analysis Quantitative analysis uses website and/or app analytics combined with CRM data to analyze numerical data.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. Cross-Functional Innovation : Employees in flat organizations often have greater exposure to different departments, leading to more diverse ideas and creative problem-solving.

Customer Journeys 337

Customer Journeys Culture Leadership Innovation 337

InMoment XI

NOVEMBER 6, 2024

This innovative approach not only improves customer experience but also yields richer, actionable insights that empower businesses to refine their strategies. Text analytics can cluster feedback into topics, providing an overview of common areas customers mention. That’s where InMoment’s text analytics solutions come in.

Feedback 195

Feedback Survey Analysis ROI 195

NICE inContact

APRIL 2, 2018

Here are a few examples: Facilitate seamless integration been customer service and Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications to give agents the context they need to solve problems. The post Accelerate CX Innovation with an Open Development Platform appeared first on NICE inContact Blog.

Innovation 137

Innovation Competitive Advantage Contact Center Omni-Channel 137

ECXO

JUNE 23, 2024

This may involve investing in a robust customer relationship management (CRM) system, customer engagement platforms, and analytics tools to gain valuable insights into customer behavior and preferences. This could include CRM systems, customer success platforms, and even AI-driven tools that can predict customer behavior.

Customer Centricity 348

Customer Centricity Culture Customer Journeys Customer Satisfaction 348

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 21, 2024

a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital , announced today that TTEC Digital has been recognized as a Major Contender in the 2024 Everest Group PEAK Matrix ® Assessment for Digital Transformation Services for Mid-market Enterprises.

Case Study 52

Case Study Roadmap Innovation Contact Center 52

Experience Investigators by 360Connext

APRIL 23, 2024

Is this the same as Customer Relationship Management, or CRM? CRM is about managing the data and input from customers to help deliver on a Customer Experience Strategy. Often, CRM systems are the tools used to track important customer data and feedback metrics.)

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

inQuba

NOVEMBER 19, 2024

These wins highlight inQuba’s innovative approach to journey management and its unwavering commitment to driving meaningful customer engagement and business transformation. This recognition underscores inQuba’s commitment to innovation, data-driven excellence, and transformative customer engagement.

Insurance 52

Insurance Innovation Customer Journeys Analytics 52

InMoment XI

NOVEMBER 13, 2024

This can include CRM data, social media, call center logs, service requests, and chat messages. This contributes to consistent business growth and innovation. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business.

Customer Retention 195

Customer Retention How To Analysis ROI 195

InMoment XI

JULY 16, 2024

Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically. Predictive analytics helps in anticipating customer needs and adapting strategies in real-time.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically. Predictive analytics helps in anticipating customer needs and adapting strategies in real-time.

Tips 195

Tips Management Social Media Hotels 195

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.

Contact Center 105

Contact Center Self Service Omni-Channel CRM 105

ECXO

SEPTEMBER 30, 2024

The waitstaff pushes for speed and innovation, while the chefs advocate for careful preparation and consistency. On the other hand, internal teams like product development may focus on innovation, feature quality, and adherence to timelines. o Loss of Competitive Edge In a competitive market, agility and innovation are key.

Sales 156

Sales Customer Experience Innovation Culture 156

CustomerSuccessBox

MAY 28, 2021

A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth”. The whole idea to attain these objectives arranges for Innovations in CustomerSuccess Technology.

Innovation 52

Innovation Customer Success Technology Customer Retention 52

NetBase

JULY 20, 2020

Social Media Analytics is often misunderstood, because the social media itself is misunderstood! This is where Social Analytics comes into play. What Is Social Analytics? When you have state of the art tools, however, Social Analytics becomes a treasure trove of consumer insights you can’t find anywhere else.

Social Media 104

Social Media Analytics Net Promoter Score Analysis 104

Optimove

DECEMBER 5, 2019

The challenges faced by CRM marketers are always evolving. During the very successful first day (of two), 11 Optimove experts and one innovative partner gave six especially-actionable workshops. The range of topics touched execution, orchestration, tech, and analytics. CRM Contribution: Know What Your CRM Is Worth.

CRM 75

CRM Case Study Loyalty Marketing 75

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is. Now, let’s look at the top 10 customer journey analytics tools.

Customer Journeys 52

Customer Journeys Analytics Tools Multi-Channel 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products. Let’s dive right in!

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products. Let’s dive right in!

Innovation 52

Innovation Feedback Social Media Analysis 52

ECXO

JULY 26, 2023

The companies setting the standards on analytics are listening, hearing and reacting in real time. Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority.

Data 296

Data Analytics Touchpoint Customer Service Representative 296

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64