Analytics Customer Expectations Wireless 
Storyminers
JULY 7, 2020
How do you expect customer expectations to change in 2017? Customers will expect most of their vendors to serve them as well as their favorite vendors do. Prefer the customized recommendations you get from Nordstrom? It’s simply natural to let expectations creep between brands. 3 Waiting is dying.
CloudCherry
MARCH 15, 2018
For instance, leading cable MSOs (Multiple Service Operators) have entered the wireless field to further saturate an overgrown market and make competition even more stiff. Bell Canada and Telus reported increased wireless retention spending for both the full year and fourth quarter of 2016, according to their annual report.
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Alliance by IFS
DECEMBER 10, 2018
. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. Meeting heightened end-customer expectations. Read About the Award. About Astea International.
Pointillist
SEPTEMBER 10, 2020
In short, process mining can optimize aspects of CX, but it’s not the comprehensive approach required to deliver personalized, consistent experiences to each customer based on the context provided by their unique experience with your company. Customer expectations for personalization have evolved immensely.
CSM Magazine
AUGUST 1, 2017
Customer Services will be at the forefront when it comes to dealing with enquires from citizens, Subject Access Requests (SAR’s), engagement, loyalty and churn. In this Digital Age, with more Artificial Intelligence and automation, the customer expects a certain level of personal targeting and customised experience.
Alliance by IFS
DECEMBER 10, 2018
. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. Meeting heightened end-customer expectations. Read About the Award. About Astea International.
Alliance by IFS
JANUARY 30, 2017
Mobile technology has become a part of the everyday lives of most customers, which has created a massive shift in customer expectations when it comes to service. Field organizations should have a structured approach to gathering feedback from their customers so they know where to invest.
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