InMoment XI

NOVEMBER 13, 2024

With insights into customer behavior, you can act faster and smarter than competitors. With effective customer experience management , you can re-engage customers who might otherwise be lost to your competition. A good example of the importance of reducing customer churn comes from nib New Zealand.

Customer Retention 195

Customer Retention How To Analysis ROI 195

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation. More on this later.)

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

NetBase

MAY 30, 2019

Such is the lot of hospitality and restaurant brands. But we’ve got the CX analytics secrets that can unlock everything – and all brands can benefit. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. Response times—i.e.,

Hospitality 56

Hospitality Analytics Report Consumers 56

Lumoa

JULY 10, 2018

However, when it comes to the actual customer experience management, things get difficult. It is not too difficult to listen to the customer. Companies receive real time feedback in massive volumes, if they only start listening to their customers. And yet still, acting on the customer feedback is hard.

ROI 284

ROI Customer Experience NPS Financial 284

Lumoa

NOVEMBER 29, 2021

However, when it comes to actual customer experience management , things get difficult. It is not too difficult to listen to the customer. Companies receive real-time feedback in massive volumes if they only start listening to their customers. And yet still, acting on the customer feedback is hard.

ROI 243

ROI Customer Experience NPS Financial 243

Storyminers

FEBRUARY 2, 2016

Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. The Cathy family have been building their brand based on service (they say hospitality) since 1946.

Sales 113

Sales Hospitality Guest Experience Culture 113

InMoment XI

SEPTEMBER 25, 2024

.” — Shahar Fogel Vice President of Product Social Media Monitoring evolve24 is a data analytics firm that combines myriad data sources to help companies develop strategic direction. With InMoment, VOZIQ categorizes the text comments and identifies customer sentiment from survey scores and keywords in each call log. “As

Data 195

Data Social Media Net Promoter Score Analysis 195

BirdEye

DECEMBER 11, 2024

Analytics and reporting tools Monitoring the effectiveness of communication strategies is vital for continuous improvement. Enterprise business messaging solutions should provide the following: Robust analytics and reporting tools that track key performance metrics such as open rates, response rates, and conversion rates.

Communication 52

Communication Software Multi-Channel Social Media 52

BirdEye

DECEMBER 19, 2024

Here are the key benefits that make AI marketing strategy essential for modern businesses: Enhanced customer insights AI tools dig deeper into customer data than traditional analytics ever could. This means every customer gets relevant content without overwhelming your team.

Strategy 52

Strategy Marketing Social Media Hospitality 52

BirdEye

JANUARY 24, 2025

With Birdeye Social AI, one of the best AI tools for social media , hotels can scale their efforts, streamline social media management and get more bookings while staying ahead in the competitive. Boost brand visibility among global and local audiences Hotels operate in a highly competitive hospitality industry where standing out is key.

Social Media 52

Social Media Hotels Strategy Marketing 52

BirdEye

SEPTEMBER 26, 2023

Clinics and hospitals can also improve patient experience by streamlining operations by introducing artificial intelligence in repetitive tasks such as generating reports, setting up reminders, and automating payments, to name a few. As a result, admitted patients got a hospital bed 38% more quickly.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

BirdEye

MARCH 6, 2025

Post at optimal engagement times based on audience analytics. Birdeye Social AI: The ultimate tool for managing social media presence Birdeye Social AI is a social media management platform that allows businesses to create, schedule, and optimize content across multiple social media platforms from one dashboard.

Tips 85

Tips Tools Social Media Multi-Channel 85

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

BirdEye

FEBRUARY 4, 2025

Boost local SEO rankings with AI-generated keyword insights and listing performance analytics. Birdeye Insights AI AI-powered data analysis, sentiment tracking, and competitive benchmarking Aggregate customer sentiment from reviews, surveys, and social media to understand trends across locations.

Tools 52

Tools Brands Management Multi-Channel 52

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BirdEye

OCTOBER 21, 2022

If you want your hospitality business to stand out online, you’ll need to establish a presence on both business listing and review sites. Creating business listings is a cost-effective way to bring attention to your business and build a strong online reputation, both of which will make it easier to convert potential leads into customers.

Management 98

Management How To Tourism Hotels 98

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

FEBRUARY 20, 2025

Keep reading this blog to discover the optimal posting times for your Instagram Business account , industry-specific insights, and how to use Instagram Analytics to maximize engagement. However, the secret is that youll need Instagrams built-in analytics and Birdeye Social AI for data-driven recommendations.

Industry 52

Industry Social Media Tips Video 52

BirdEye

DECEMBER 27, 2024

Creating an authentic review-generation culture requires strategic and thoughtful approaches that don’t feel forced or transactional.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

BirdEye

OCTOBER 31, 2023

The top reputation management companies provide various services that allow businesses to build a positive reputation in the industry. Review generation and management Birdeye research shows that customers do not interact with a business without reading 2 to 5 reviews. Analytics Reputation management is also customer management.

Company 111

Company Management Social Media How To 111

inQuba

SEPTEMBER 30, 2022

We’ve seen that understanding and guiding customers’ behaviour can double customer conversion and really improve their experiences.” “Our

Telecommunications 52

Telecommunications Hospitality Financial Customer Journeys 52

SurveySensum

DECEMBER 18, 2024

For instance, during the COVID-19 pandemic, businesses faced operational challenges, and customer patience was tested. Industries like travel, hospitality, and airlines saw the largest NPS drops (24 – 28 points), while industries like health insurance and fast food were less affected. points globally during the pandemic.

Net Promoter Score 52

Net Promoter Score NPS Effort Score Survey 52

BirdEye

AUGUST 6, 2024

Surveys : Enables businesses to gather detailed customer feedback, helping identify areas for improvement and demonstrating a commitment to customer opinions. Service-based industries such as healthcare, automotive, real estate, and hospitality. Businesses looking to actively grow their online presence and customer base.

Comparison 59

Comparison Multi-Channel Management Social Media 59

BirdEye

MARCH 7, 2023

Finally, the success or failure of a social media campaign is heavily reliant on analytics. Managers need to be able to interpret data from social media metrics such as impressions, reach, clicks, and engagement to amplify or adjust campaigns. Most social media platforms come with some level of analytics tools built-in.

Social Media 94

Social Media Tips Multi-Channel Infographics 94

SurveySparrow

JUNE 15, 2023

Unlocking extraordinary customer experiences is the secret recipe for businesses to not just survive, but thrive in today’s competitive landscape. Customers crave genuine appreciation, utmost respect, and the feeling of being truly valued. Its robust customer experience platform, HubSpot Service Hub.

Customer Experience 52

Customer Experience Effort Score Self Service Hospitality 52

BirdEye

MARCH 21, 2024

Healthcare The target audience for healthcare businesses such as dental chains, hospitals, and doctors is working professionals between 20 and 40 years old. This also works for most hospitality brands. The first and most reliable way is to explore the insights from Twitter Analytics for your business Twitter account.

Social Media 59

Social Media Automotive Healthcare Hospitality 59

NetBase

MAY 25, 2020

By paying attention to consumer experience (CX) via social analytics and, of course, social listening. And although recent mentions highlight their medical offerings, they aren’t just for doctors and hospitals. They offer SaaS that supports everything from call identification to customized contact centers, and more.

Customer Retention 60

Customer Retention Healthcare Consumers Trends 60

BirdEye

MARCH 15, 2024

Experiment with different posting schedules on Saturdays and Sundays to determine when your audience is most active and receptive to your videos. Regularly monitoring your analytics and experimenting with different posting times can help you identify the most optimal schedule for effectively reaching and engaging your audience.

Social Media 69

Social Media Entertainment Video Insurance 69

Clarabridge

SEPTEMBER 8, 2015

This article originally appeared in Hospitality Technology and can be read in full here. Loyalty marketing has been defined as “the business process of identifying, maintaining and increasing the yield from best customers through interactive, value-added relationships.” That value-add is a two-way street.

Loyalty 40

Loyalty Hotels Hospitality Loyalty Programs 40

BirdEye

MAY 24, 2023

Homebase is easy to use and tends to be popular with the hospitality industry, including hotels, restaurants, and even hospitals. HotSchedules One of the best work scheduling apps out there is HotSchedules, another app well-suited to businesses working in the hospitality space. Plans include Basic (free,) Essentials ($20.00

Hospitality 52

Hospitality Software Report Hotels 52

PeopleMetrics

JANUARY 18, 2022

When a customer has a negative experience or encounter other issues that you can help with, your platform should be able to notify the correct team members and give them the appropriate context to get in touch with the customer. Map out your customer journeys and dig deep into the pain points you uncover.

Customer Satisfaction 62

Customer Satisfaction Course Software Net Promoter Score 62

BirdEye

NOVEMBER 30, 2023

Since social media provides rich analytics like engagement metrics and sentiment analysis, this data-driven approach contributes to refining brand strategies. How has Birdeye benefited Valley Veterinary Care in its social media reputation management? Our customers think of their vet as the other family doctors.

Social Media 116

Social Media Management Guidelines Brands 116

BirdEye

AUGUST 12, 2024

Analytics : Yext only provides standalone reports on reviews, searches, and sentiment, which can be challenging to correlate. It does not offer a business-level score on experience or reputation or provide in-depth competitor benchmarking, except for search metrics.

Comparison 59

Comparison Social Media Multi-Channel Analysis 59

Happy or Not

NOVEMBER 21, 2023

HappyOrNot goes beyond mere feedback collection by providing comprehensive customer experience management. This means we not only help collect feedback but also consistently assist in implementing strategies to enhance the overall customer experience.

Feedback 36

Feedback Comparison Transportation Hospitality 36

BirdEye

MARCH 20, 2024

Restaurants Since the hospitality industry mostly posts videos, Reels, and interactive stories, the best time for them to post on Instagram would be between 12 PM to 2 PM or 5 PM to 7 PM. This way, your followers can give you ample attention, and your business has a higher chance of converting them into customers.

Engagement 64

Engagement Social Media Multi-Channel Video 64

PeopleMetrics

MARCH 1, 2018

Their Customer Lifetime Value going to zero. Touchpoints are simply ways that you interact with customers. If you’re in the hospitality business, a touchpoint could be your website as customers book their stay, the front desk as they check in, the hotel, the spa, the check out point, etc. That’s extremely painful.

Measurement 97

Measurement CEM Touchpoint Video 97