ECXO

MARCH 6, 2025

B2B organizations are increasingly investing in CX technologies such as experience management software, analytics tools, and AI-driven solutions. Advanced analytics and machine learning are opening new possibilities in CX transformation. Innovation goes hand-in-hand with continuous improvement.

B2B 339

B2B Customer Journeys How To Effort Score 339

InMoment XI

NOVEMBER 26, 2024

Focus: Real-time customer journey analytics to understand the emotions, pain points, and touchpoints customers are experiencing at every stage. For example, suppose you discover that consumers didn’t like the email they received after downloading a document from your website.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

Thematic

FEBRUARY 3, 2025

Through text analytics –transforming textual data into crystal-clear insights for smarter decisions. If you’re still wondering how text analytics can help businesses, here are 10 impactful text analytics applications today. That’s where text analytics tools come in.

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

InMoment XI

OCTOBER 30, 2024

Make Documents Mobile-Friendly Customers expect smooth access to important information on their smartphones. Mobile-friendly documents enable this convenience by offering accessible and readable content on customers’ devices. Their resources allow them to offer innovative digital experiences and quick services.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 98

Knowledge Base Analysis Resources Tools 98

ECXO

AUGUST 19, 2024

Advanced analytics tools can interpret this data, ensuring decisions are evidence-based. Real-time analytics and customer feedback are integral to Samsung’s approach, allowing the company to identify pain points and make necessary adjustments.

Customer Journeys 369

Customer Journeys Customer Experience Net Promoter Score Effort Score 369

AWS Machine Learning

JANUARY 13, 2025

Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools. Team members can chat directly or upload documents and receive summarization, analysis, or answers to a calculation. This is a well-known use case asked about by several MuleSoft teams.

Innovation 93

Innovation Knowledge Base Policies Guidelines 93

Thematic

JANUARY 16, 2025

That’s where text analytics comes in. Let’s explore how text analytics works, why it’s a game-changer, and how you can use it to turn feedback into better decisions. Let’s dive in and discover the transformative power of text analytics for your business! What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Thematic

FEBRUARY 19, 2025

Without text analytics, this massive flow of information would be impossible to process. From customer sentiment analysis to fraud detection, text analytics turns raw words into insights. The history of text analytics tells us how far we’ve come, from manual word counts to AI-driven insights. Every day, over 3.5

Analytics 62

Analytics Analysis Study Social Media 62

Thematic

FEBRUARY 10, 2025

Text analytics can help you sort through these heaps of unfiltered data. Let’s talk about the reasons why text analytics is important for modern businesses like yours. The challenge is turning this chaotic information into clear, actionable insights, and that’s where text analytics steps in.

Analytics 62

Analytics Net Promoter Score Analysis Social Media 62

AWS Machine Learning

MARCH 19, 2025

Join us as we explore how your organization can leverage this transformative technology to drive innovation and boost employee productivity. The system prompt we used in this example is as follows: You are an office assistant helping humans to write text for their documents. Here, we use Anthropics Claude 3.5

Automotive 97

Automotive Examples Resources Analytics 97

AWS Machine Learning

OCTOBER 14, 2024

For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case. This may be useful for later chat assistant analytics.

Chatbots 117

Chatbots Healthcare System Connections 117

Calabrio

MARCH 31, 2025

Contact Center AI Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service Share The contact center landscape is undergoing a dramatic shiftone driven by the adoption and innovation of AI. Deeper Speech Analytics and Sentiment Analysis Go beyond basic sentiment.

Contact Center 130

Contact Center Self Service Customer Service Virtual Agent 130

AWS Machine Learning

APRIL 1, 2025

Solution overview For this solution, we use Amazon Bedrock Knowledge Bases to store a repository of healthcare documents. We upload a sample set of mental health documents to Amazon Bedrock Knowledge Bases and use those documents to write an article on mental health using a RAG-based approach.

Knowledge Base 103

Knowledge Base Healthcare Guidelines System 103

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

Government 119

Government Healthcare Knowledge Base Innovation 119

CX Journey

JUNE 20, 2019

In this series, I share what this means for data, analytics & insight teams who need to work this way. Agile working in practice As with most innovations, they have a mixed track record. My interest in this topic is the impact Agile working is having on customer insight, analytics, and data science teams.

Analytics 138

Analytics Culture Exercises Data 138

AWS Machine Learning

MARCH 18, 2025

By taking advantage of these innovative technologies, healthcare providers can deliver more personalized, efficient, and effective care, ultimately improving patient outcomes and driving progress in the life sciences domain. Generating summaries or reports in a structured format for efficient documentation and communication.

Healthcare 101

Healthcare Analysis Knowledge Base Report 101

AWS Machine Learning

FEBRUARY 6, 2024

Bringing innovative new pharmaceuticals drugs to market is a long and stringent process. A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA.

Government 120

Government Report Guidelines System 120

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations.

Hospitality 130

Hospitality Examples e-support Data 130

InMoment XI

JUNE 13, 2024

In today’s data-driven world, businesses generate and accumulate vast amounts of text data from various sources, including customer feedback , social media, emails, and internal documents. This proactive approach allows companies to adapt and innovate faster than their competitors. This is where text mining comes into play.

Social Media 195

Social Media Analysis Analytics Trends 195

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 1: Classification and extraction of documents.

Insurance 85

Insurance Analytics Industry e-support 85

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. This task involves answering analytical reasoning questions.

Knowledge Base 118

Knowledge Base Analytics Tools Data 118

AWS Machine Learning

FEBRUARY 20, 2025

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across more than 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Knowledge Base 101

Knowledge Base Insurance Guidelines Innovation 101

ECXO

MAY 27, 2024

Designers and innovators at large technology companies need to prioritize solutions that adapt to human mental models to ensure easy adoption. Enhanced Data Analytics AI algorithms excel at analysing large datasets quickly and accurately, providing actionable insights previously unattainable due to the sheer volume and complexity of the data.

Technology 227

Technology Self Service Software Loyalty 227

AWS Machine Learning

JANUARY 7, 2025

The solution offers two TM retrieval modes for users to choose from: vector and document search. When using the Amazon OpenSearch Service adapter (document search), translation unit groupings are parsed and stored into an index dedicated to the uploaded file. For this post, we use a document store. Choose With Document Store.

Effort Score 97

Effort Score Policies Knowledge Base Metrics 97

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

Experience Investigators by 360Connext

FEBRUARY 18, 2025

Memorable, meaningful customer experiences turn typical transactions into impactful moments that build customer loyalty and help you continually innovate and reach more people effectively. Look at their usage and behavioral analytics. However, many business leaders think of CX as a cost center for their organizations.

Customer Experience 143

Customer Experience How To Self Service Effort Score 143

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations. Look for keywords and phrases that indicate specific emotions.

Connections 334

Connections Customer Experience Social Media Analysis 334

AWS Machine Learning

SEPTEMBER 3, 2024

By using the Livy REST APIs , SageMaker Studio users can also extend their interactive analytics workflows beyond just notebook-based scenarios, enabling a more comprehensive and streamlined data science experience within the Amazon SageMaker ecosystem. Each document is split page by page, with each page referencing the global in-memory PDFs.

Policies 105

Policies Resources Data Analytics 105

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? An agile approach brings the full power of big data analytics to bear on customer success.

Innovation 103

Innovation Customer Success Customer Journeys How To 103

ECXO

JULY 22, 2024

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience In the competitive world of B2B software and services, the trifecta of effective onboarding, innovative design, and exceptional customer experience is pivotal for driving adoption and fostering long-term customer relationships.

B2B 207

B2B Customer Experience Self Service e-support 207

C3Centricity

APRIL 2, 2018

Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. The report concludes that: “The biggest barriers to experimenting with innovation in CI are resources, both time and money. Business acumen. Creative solution thinking. Storytelling.

Handbook 275

Handbook Marketing ROI Social Media 275

AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. Insurance customers can automate this process using AWS AI services to automate the document processing pipeline for claims processing. Part 2: Data enrichment and insights.

Insurance 93

Insurance Industry Analytics Effort Score 93

AWS Machine Learning

NOVEMBER 1, 2023

Organizations can search for PII using methods such as keyword searches, pattern matching, data loss prevention tools, machine learning (ML), metadata analysis, data classification software, optical character recognition (OCR), document fingerprinting, and encryption. This speeds up the PII detection process and also reduces the overall cost.

Government 104

Government Self Service Telecommunications Social Media 104

AWS Machine Learning

JANUARY 22, 2025

Security analytics can then be performed against the transcripts, enabling organizations to improve their security posture by increasing their ability to detect security anomalies by bad actors. For example, the use of shortcut keys like Ctrl + S to save a document cant be detected from an image of the console.

Analysis 102

Analysis Video Management Financial 102

AWS Machine Learning

NOVEMBER 19, 2024

Organizations possess extensive repositories of digital documents and data that may remain underutilized due to their unstructured and dispersed nature. Information repository – This repository holds essential documents and data that support customer service processes.

Knowledge Base 90

Knowledge Base Management Customer Satisfaction Policies 90

AWS Machine Learning

FEBRUARY 10, 2025

The digital transformation wave has compelled enterprises to seek innovative solutions to streamline operations, enhance efficiency, and maintain a competitive edge. Streamlining repetitive and time-consuming tasks: Routine tasks such as data entry, document processing, and content classification consume significant time and effort.

Financial 65

Financial Software Analysis Innovation 65