AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. This task involves answering analytical reasoning questions.

Knowledge Base 134

Knowledge Base Analytics Tools Data 134

AWS Machine Learning

FEBRUARY 6, 2024

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. The tedious process of compiling hundreds of documents is also prone to errors.

Government 136

Government Report System Guidelines 136

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations. However, the potential doesn’t end there.

Hospitality 141

Hospitality Examples e-support Data 141

AWS Machine Learning

NOVEMBER 19, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon Web Services available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case.

Knowledge Base 118

Knowledge Base Management Customer Satisfaction Policies 118

AWS Machine Learning

AUGUST 26, 2022

Organizations in the lending and mortgage industry process thousands of documents on a daily basis. From a new mortgage application to mortgage refinance, these business processes involve hundreds of documents per application. At the start of the process, documents are uploaded to an Amazon Simple Storage Service (Amazon S3) bucket.

Training 118

Training Banking Data Examples 118

AWS Machine Learning

NOVEMBER 1, 2023

It’s a critical component of modern data management and cybersecurity practices. Now a part of Reveal’s AI-powered eDiscovery platform, Logikcull is a self-service solution that allows legal professionals to process, review, tag, and produce electronic documents as part of a lawsuit or investigation.

Government 129

Government Self Service Telecommunications Data 129

AWS Machine Learning

OCTOBER 23, 2024

Post Call Analytics (PCA) is a solution that does most of the heavy lifting associated with providing an end-to-end solution that can process call recordings from your existing contact center. These capabilities can significantly enhance your post-call analytics workflow, making it easier to derive insights from your contact center data.

Analytics 93

Analytics Contact Center Call Recording Customer Centricity 93

AWS Machine Learning

APRIL 19, 2023

The ability to effectively handle and process enormous amounts of documents has become essential for enterprises in the modern world. Due to the continuous influx of information that all enterprises deal with, manually classifying documents is no longer a viable option.

Training 109

Training Metrics Analysis Data 109

CSM Magazine

AUGUST 20, 2023

In today’s fast-paced legal landscape, analytics and reporting have become a game-changer for law firms and legal organizations seeking to stay ahead of the competition. What Is Legal Case Management Software?

Analytics 52

Analytics Report Software Measurement 52

AWS Machine Learning

MAY 15, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. In this post, we walk through when and how to use the Amazon Textract Bulk Document Uploader to evaluate how Amazon Textract performs on your documents.

Analysis 107

Analysis Comparison Travel Retail 107

AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. Insurance customers can automate this process using AWS AI services to automate the document processing pipeline for claims processing. Part 2: Data enrichment and insights.

Insurance 105

Insurance Industry Analytics Effort Score 105

AWS Machine Learning

FEBRUARY 9, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Signatures is a feature within Amazon Textract that offers the ability to automatically detect signatures on any document. Lastly, we share some best practices for using this feature.

Insurance 110

Insurance Examples Travel Banking 110

InMoment XI

NOVEMBER 22, 2024

This feedback supports brand reputation management efforts, attracting high-quality prospects. InMoment offers text analytics solutions to let you capture customer intent from their feedback. These actions could include creating a profile or uploading a document. It enhances brand reputation and lead generation.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 97

Banking e-support Training Effort Score 97

AWS Machine Learning

AUGUST 15, 2022

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. There is limited automation available today to process and extract information from these documents.

Multi-Channel 96

Multi-Channel Effort Score e-support Training 96

AWS Machine Learning

SEPTEMBER 6, 2023

Adobe Experience Manager (AEM) is a content management system that’s used for creating website or mobile app content. Many organizations use Adobe Experience Manager (On-Premise) or Adobe Experience Manager (Cloud Service) as their content management platform. Under Adobe Experience Manager , choose Add connector.

Management 133

Management Groups Data Policies 133

SurveySparrow

APRIL 19, 2024

SurveySparrow : For Simplified Data and Advanced Analytics With SurveySparrow, collecting and organizing data is as easy as pie! Once that’s down, analyze it with the advanced analytics tool! Once that’s down, analyze it with the advanced analytics tool! Now, it’s time to look at the tools.

Tools 52

Tools Analytics Data e-support 52

ECXO

AUGUST 19, 2024

Advanced analytics tools can interpret this data, ensuring decisions are evidence-based. Real-time analytics and customer feedback are integral to Samsung’s approach, allowing the company to identify pain points and make necessary adjustments.

Customer Journeys 355

Customer Journeys Customer Experience Net Promoter Score Effort Score 355

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths.

Analysis 195

Analysis Software Self Service Social Media 195

CSM Magazine

NOVEMBER 26, 2024

Borrowers can even upload required documents directly to the portal, which speeds up the approval process and eliminates the need for physical copies. Streamlined Document Management Document management has always been one of the biggest pain points in the mortgage process.

Industry 52

Industry Technology Customer Service e-support 52

Ecrion

MAY 26, 2020

According to an IDC survey, 80% of business leaders in HR reported that having different internal systems/applications that do not integrate causes issues around documentation. However, HR departments now have the option to minimize these issues by implementing HR document automation. Improved Productivity.

Policies 59

Policies Analysis Resources Travel 59

AWS Machine Learning

DECEMBER 2, 2022

“Intelligent document processing (IDP) solutions extract data to support automation of high-volume, repetitive document processing tasks and for analysis and insight. Customers spend a significant amount of time and effort identifying documents and extracting critical information from them for various use cases.

Insurance 96

Insurance Effort Score Analysis Training 96

ECXO

JULY 22, 2024

Strategies to boost adoption include: Interactive Demos and Documentation: Providing detailed documentation and hands-on training sessions. Personalized Assistance: Offering dedicated customer success managers for personalized support. Strategies include: Analytics Tools: Tracking key metrics to gain insights.

B2B 193

B2B Customer Experience Self Service e-support 193

Ecrion

MARCH 5, 2020

Managing customer service is one of the most involved and complex pieces of any business puzzle. That’s where a document composition system can help. Detailed, organized documents help create consistency both within company departments and between you and your customers. Let’s get into it!

System 77

System Fashion Guidelines Policies 77

CX Journey

JUNE 20, 2019

In this series, I share what this means for data, analytics & insight teams who need to work this way. My interest in this topic is the impact Agile working is having on customer insight, analytics, and data science teams. Data and Analytics leaders can feel under pressure to learn a whole raft of new terms and practices.

Analytics 138

Analytics Culture Exercises Data 138

AWS Machine Learning

NOVEMBER 20, 2024

Whether it’s structured data in databases or unstructured content in document repositories, enterprises often struggle to efficiently query and use this wealth of information. Solution overview Amazon Q Business is a fully managed, generative AI-powered assistant that helps enterprises unlock the value of their data and knowledge.

Data 121

Data Groups Knowledge Base Sales 121

InMoment XI

JANUARY 10, 2024

An omnichannel contact center is a customer service model that integrates and manages various communication channels in a unified and seamless manner. While both models involve managing customer interactions across various channels, there are distinct differences in their approaches. What is an Omnichannel Contact Center?

Contact Center 195

Contact Center Omni-Channel Customer Satisfaction Retail 195

InMoment XI

OCTOBER 19, 2023

They serve as centralized hubs where businesses manage customer interactions. They allow businesses to manage customer data, track interactions, and gain valuable insights into customer behavior. Chatbots, virtual assistants, and AI-driven analytics are some of the advanced features offered by these solutions.

Contact Center 273

Contact Center Customer Service Omni-Channel Call Center Solutions 273

CSM Magazine

NOVEMBER 26, 2024

You’ve got cases to manage, deadlines to track, clients to keep happy, and billing to handle — all while trying to grow your practice. Simplifying Case Management Keeping track of cases, deadlines, and documents can feel like an endless task. You just fill in the blanks, and voilà — a polished, professional document in minutes.

Software 52

Software Tools System Meeting 52

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Second, we’ll delve into Amazon Bedrock , our fully managed service for building generative AI applications.

Innovation 115

Innovation Contact Center Training Data 115

Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support? The big benefit?

Management 52

Management Software System Training 52

AWS Machine Learning

NOVEMBER 15, 2024

Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. As Principal grew, its internal support knowledge base considerably expanded.

Financial 124

Financial Groups Chatbots Self Service 124

Uniphore

JULY 21, 2021

According to Gartner, customer service leaders should focus on these seven knowledge management best practices for improved customer service. That’s simply too much time and a large portion of the blame lies with poor knowledge base management. See where your contact center makes its mark or could use a little improvement.

Self Service 130

Self Service Customer Service Management Knowledge Base 130

AWS Machine Learning

NOVEMBER 13, 2024

Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API. Alternatively, you could directly upload the dataset to an S3 bucket by using the AWS Management Console. For more information on managing credentials securely, see the AWS Boto3 documentation.

Management 126

Management Ecommerce Healthcare Training 126

CX Journey

JUNE 25, 2019

Continuing with this series has been driven by the feedback I have heard from a variety of data and analytics leaders. Firstly, common practices, that I’ve observed in analytics teams implementing this approach. One key is to consistently use this to support stakeholder management and sponsor conversations.

Analytics 134

Analytics Tips Culture System 134

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. To fully harness the potential of AI, organizations must navigate a complex landscape of ethical, privacy, and change management considerations.

Employee Experience 322

Employee Experience Analysis Multi-Channel Employee Engagement 322

Fox Metrics

FEBRUARY 13, 2023

It’s hard to stay fresh in an age where trends seem to come and go faster than it takes for visitors to finish their meals, but that’s why we have analytics platforms! The Fox Metrics platform managed to identify these top trends in restaurant analytics through a robust analysis of thousands of restaurants.

Analytics 52

Analytics Trends Social Media Analysis 52