ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 325

Employee Experience Analysis Multi-Channel Employee Engagement 325

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

Government 114

Government Healthcare Knowledge Base Innovation 114

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations. However, the potential doesn’t end there.

Hospitality 123

Hospitality Examples e-support Data 123

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. This task involves answering analytical reasoning questions.

Knowledge Base 115

Knowledge Base Analytics Tools Data 115

InMoment XI

FEBRUARY 10, 2022

Companies are investing heavily in artificial intelligence (AI) to save money and time—especially those in industries who have to constantly deal with regulatory compliance documents. This poses an important question: is AI powerful enough so that no employee will ever have to touch a regulatory compliance document again?

Financial 195

Financial Technology Examples Analytics 195

InMoment XI

OCTOBER 19, 2023

They rely on technology, such as Interactive Voice Response (IVR) systems, to automate responses and categorize customer requests, ensuring that they reach the right destination. Contact center solutions refer to the suite of tools, software, and technologies that help businesses streamline and improve their customer service operations.

Contact Center 273

Contact Center Customer Service Omni-Channel Call Center Solutions 273

InMoment XI

AUGUST 24, 2022

The origin of sentiment analysis as a field of study traces itself back to the mid-20th century, when researchers would comb through and compare written documents to better understand the authors’ intent. As communication technologies continue to improve, today’s customers expect their voices to be heard. Clause-Level Analytics.

Analysis 370

Analysis Effort Score Feedback Analytics 370

AWS Machine Learning

AUGUST 26, 2022

Organizations in the lending and mortgage industry process thousands of documents on a daily basis. From a new mortgage application to mortgage refinance, these business processes involve hundreds of documents per application. At the start of the process, documents are uploaded to an Amazon Simple Storage Service (Amazon S3) bucket.

Training 96

Training Banking Data Examples 96

InMoment XI

MAY 31, 2022

With the number of touchpoints a customer has with a brand increasing with the proliferation of technologies and channels, the need to create a consistent experience is critically important.” – McKinsey & Company. Get something documented and work to refine it over time. Gather Customer Data.

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights. Emotion analytics.

Technology 122

Technology Customer Service Contact Center Gamification 122

Comm100

MAY 19, 2020

Reports and analytics. If you have many such documents or help articles online, though, customers or users may not be able to find or use them quickly. With live chat, agents are able to “push” links to help or training documents quickly via the chat window. Reports and Analytics. Improve customer service and loyalty.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

AWS Machine Learning

SEPTEMBER 3, 2024

By using the Livy REST APIs , SageMaker Studio users can also extend their interactive analytics workflows beyond just notebook-based scenarios, enabling a more comprehensive and streamlined data science experience within the Amazon SageMaker ecosystem. Each document is split page by page, with each page referencing the global in-memory PDFs.

Policies 103

Policies Resources Data Analytics 103

ECXO

APRIL 10, 2024

Data Analytics: Leverage data analytics to gain insights into customer emotions. This involves immersing researchers in the customer’s environment to observe and document their emotions and experiences. Leverage data and technology to offer personalized recommendations, customized experiences, and tailored communication.

Connections 327

Connections Customer Experience Social Media Analysis 327

AWS Machine Learning

NOVEMBER 1, 2023

Organizations can search for PII using methods such as keyword searches, pattern matching, data loss prevention tools, machine learning (ML), metadata analysis, data classification software, optical character recognition (OCR), document fingerprinting, and encryption. This speeds up the PII detection process and also reduces the overall cost.

Government 101

Government Self Service Telecommunications Data 101

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths.

Analysis 195

Analysis Software Self Service Social Media 195

AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. This two-part series highlights the AWS AI technologies that insurance companies can use to speed up their business processes. Part 2: Data enrichment and insights.

Insurance 86

Insurance Industry Analytics Effort Score 86

InMoment XI

JANUARY 10, 2024

AI-Driven Text Analytics AI-Driven Text Analytics refers to the application of artificial intelligence and machine learning techniques to analyze and derive meaningful insights from unstructured text data. These experts often have a deep understanding of industry trends, best practices, and emerging technologies.

Contact Center 195

Contact Center Omni-Channel Customer Satisfaction Retail 195

Comm100

NOVEMBER 15, 2022

Combining our unified communications technology with the Comm100 platform allowed us to extend our capabilities with features like data analytics and AI-powered chatbot, offering us a huge advantage in the marketplace – for both growth and customer retention. Full flexibility.

Omni-Channel 217

Omni-Channel Chatbots Social Media Communication 217

Experience Investigators by 360Connext

APRIL 14, 2020

With the technology and tools today, we can gather a lot of this virtually. Look at your existing Voice of the Customer (VoC) and behavioral analytics data if you have it. Technology makes virtual journey mapping easy to do successfully. It’s tempting to want to spend a lot of time making a well-designed document to share.

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. Focus: Real-time customer journey analytics to understand the emotions, pain points, and touchpoints customers are experiencing at every stage. It is useful for diagnosing current inefficiencies and identifying areas for improvement.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

AWS Machine Learning

MAY 15, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. In this post, we walk through when and how to use the Amazon Textract Bulk Document Uploader to evaluate how Amazon Textract performs on your documents.

Analysis 78

Analysis Comparison Travel Retail 78

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 74

Banking e-support Training Effort Score 74

Clarivate

APRIL 21, 2022

In recent years, Ukraine has developed a reputation as an international information technology (IT) hub. Increased investments in Ukraine’s science, technology and education can also be seen through the scientific publishing lens. The post Ukraine: Innovation, technology and cutting-edge research appeared first on Clarivate.

Innovation 98

Innovation Technology Analysis Banking 98

CSM Magazine

NOVEMBER 26, 2024

Thanks to advances in technology, getting a mortgage has never been more streamlined or customer-friendly. Here’s how technology is revolutionizing customer service in the mortgage industry. This technology ensures that customers receive prompt assistance, making the mortgage process feel smoother and more accessible.

Industry 52

Industry Technology Customer Service e-support 52

NICE inContact

SEPTEMBER 20, 2019

But while the underpinning technology has been well tested, documented and measured – the journey of moving to the cloud can still be incredibly tricky. Cloud has matured far beyond its early beginnings nearly 2 decades ago. That part of the journey can be easily forgotten in value propositions and marketing campaigns.

Contact Center 159

Contact Center Call Recording ROI Report 159

InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. This technology matches the candidate’s skills and experience with job requirements. Contract Analysis : NLP can analyze contracts and legal documents.

Data 195

Data Social Media Net Promoter Score Analysis 195

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Insurance 127

Insurance Knowledge Base Effort Score Video 127

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. Alternatively, open-source technologies like Langchain can be used to orchestrate the end-to-end flow.

Chatbots 116

Chatbots Knowledge Base Innovation Interaction 116

AWS Machine Learning

MARCH 28, 2024

If you’re implementing complex RAG applications into your daily tasks, you may encounter common challenges with your RAG systems such as inaccurate retrieval, increasing size and complexity of documents, and overflow of context, which can significantly impact the quality and reliability of generated answers.

Telecommunications 123

Telecommunications Innovation System Travel 123

AWS Machine Learning

JUNE 18, 2024

Many companies across all industries still rely on laborious, error-prone, manual procedures to handle documents, especially those that are sent to them by email. Intelligent automation presents a chance to revolutionize document workflows across sectors through digitization and process optimization.

Financial 109

Financial Effort Score Innovation Data 109

Calabrio

FEBRUARY 24, 2020

In an industry making great strides with big data, analytics, AI and ever-expanding digital pathways and possibilities, we should always keep sight of one thing: customer service organizations adopting Workforce Engagement Management (WEM) solutions put people first. Click here to read the full report.

Self Service 32

Self Service Engagement Management Contact Center 32

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Omni-Channel 94

Omni-Channel Contact Center Customer Centricity Technology 94

AWS Machine Learning

DECEMBER 2, 2022

“Intelligent document processing (IDP) solutions extract data to support automation of high-volume, repetitive document processing tasks and for analysis and insight. Customers spend a significant amount of time and effort identifying documents and extracting critical information from them for various use cases.

Insurance 71

Insurance Effort Score Analysis Training 71

AWS Machine Learning

JUNE 26, 2024

This is because trades involve different counterparties and there is a high degree of variation among documents containing commercial terms (such as trade date, value date, and counterparties). Artificial intelligence and machine learning (AI/ML) technologies can assist capital market organizations overcome these challenges.

Industry 100

Industry Marketing Analysis Banking 100

CloudCherry

MARCH 3, 2019

Following are a few examples of real companies that used these competencies to improve their overall CX model: The HR technology firm Alight focused on their self-service portal, where 90% of HR interactions occur. How would embracing these competencies look inside of a real-life organization?

Customer Experience 186

Customer Experience Self Service Culture Customers 186

CloudCherry

MARCH 7, 2018

This type of data can include things like notes from calls and meetings, research, reports, email conversations, customer complaints, service tickets, spreadsheets, and any other kind of documents. Lack of the Right Technology and Tools. It’s also an issue companies face when they are just getting into data analytics.

Customer Experience 186

Customer Experience Hotels Guidelines Customers 186

AWS Machine Learning

AUGUST 22, 2024

Verisk (Nasdaq: VRSK) is a leading strategic data analytics and technology partner to the global insurance industry. By responsibly building proprietary AI models created with Verisk’s extensive clinical, claims, and data science expertise, complex and unstructured documents are automatically organized, reviewed, and summarized.

Insurance 99

Insurance Report Analytics Data 99