GetFeedback

AUGUST 14, 2019

Go beyond basic analytics. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. It’s not a quick fix. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

GetFeedback

MAY 2, 2019

It’s really hard to justify a CX budget or initiatives to the Executive team or Board when you can’t demonstrate the huge ROI awaiting the organization…. How to Justify the Case for CX in Your Organization (and Prove the ROI!).” Proving the ROI of your CX initiatives. Why your leadership should care about CX.

Strategy 261

Strategy Net Promoter Score ROI Effort Score 261

Experience Matters

OCTOBER 20, 2015

We published a Temkin Group report, ROI of Customer Experience, 2015. Download report for $295. To see the customer experience levels of all 293 companies, download to the free 2015 Temkin Experience Ratings report. This research shows that CX is highly correlated to loyalty across 20 industries.

ROI 120

ROI Report Net Promoter Score Customer Experience 120

Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 113

Contact Center Analytics Case Study ROI 113

C3Centricity

APRIL 2, 2018

Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. It also allows the measurement of its ROI.

Handbook 275

Handbook Marketing ROI Social Media 275

Alliance by IFS

OCTOBER 17, 2018

In this report, see how IoT applications drive value in operations, analytics, business decision making, customer experiences, and more. Download it now to see how IoT applications drive value in operations, analytics, business decision making, customer experiences and more. Download Report. Click here to keep reading.

ROI 94

ROI Analytics Report Survey 94

Experience Investigators by 360Connext

JANUARY 7, 2025

Related resources: Download our free CX Mission Statement Workbook and CX Success Strategy Statement Workbook. Set a clear cadence for which youll measure, and pay some attention to any metric you can access so you dont miss key indicators of where you may want to focus. Remember, metrics themselves are never outcomes.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 100

Contact Center Analytics Case Study ROI 100

Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 100

Contact Center Analytics Case Study ROI 100

Gainsight

MAY 12, 2022

That’s why product analytics is a razor-sharp tool for product leaders. Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. In this article, we lay out the five ways product analytics enhance your customer’s experience and make your job easier.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Comm100

MAY 19, 2020

Reports and analytics. It’s been shown that live chat can drive 3x – 5x more conversions and deliver up to 6000% ROI. Reports and Analytics. Live chat analytics give you valuable insight into your agents as well. Free Download: The Guide to Becoming a Top Performing Live Chat Agent. Download Now.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Thankfully, social media analytics is becoming easier and more accessible. In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Guide to Advanced Customer Segmentation Download Now >> 1.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

PeopleMetrics

MARCH 4, 2020

Closing the loop arguably drives the greatest ROI with VoC programs. Download : The Closed-Loop VoC Process Map. Resolving Issues = ROI. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. The Power of Real-Time Alerts.

ROI 83

ROI CEM Software Customer Experience Management 83

Thematic

FEBRUARY 24, 2025

Align teams and predictive analytics to anticipate needs. AI-driven analytics uncover hidden trends and predict customer needs. Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. Let’s go! One example?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Brandwatch CX

FEBRUARY 3, 2019

Thankfully there is no shortage of Facebook analytics tools to help maximize its potential. Some of these tools offer analytics for multiple social media sites, which makes sense when 91% of brands have multiple social accounts. Free Facebook Analytics Tools. Detailed reports including page level and timeline level analytics.

Analytics 89

Analytics Tools Social Media Analysis 89

InMoment XI

SEPTEMBER 1, 2022

You get a greater return on your investment (ROI) from repeat customers than trying to acquire a first-time customer Even though only 12% to 15% of customers are loyal to a single retailer, they represent between 55% to 70% of the retailer’s sales. Eliminate Customer Friction.

Customer Retention 195

Customer Retention How To Customer Journeys Telecommunications 195

TechSee

DECEMBER 21, 2020

CPGs need the resources to optimize sales potential, getting maximum return on space to maximize ROI and ensuring optimal positioning to drive sales and remain competitive. Taking vision to the next level with Visual Augmented Analytics. Download the brochure to learn how visual assistance is transforming CPG inventory management.

Self Service 152

Self Service Management Consumers Analytics 152

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. If you want to improve customer satisfaction, focusing on a platform that offers great personalization and real-time analytics might be best. Evaluate features. Consider customization options.

Customer Experience 195

Customer Experience Customer Journeys NPS Analytics 195

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Trends 191

Trends Net Promoter Score Effort Score ROI 191

inQuba

FEBRUARY 10, 2025

Customer Journey Management , or Journey Analytics, connects the dots between everything your customers are doing and feeling, by unifying data and creating customer-led visualisations of actual journeys. Download this buyers guide as a complimentary ebook. Get it here Download this buyers guide as a complimentary ebook.

Customer Journeys 52

Customer Journeys Omni-Channel Management Insurance 52

Thematic

MARCH 18, 2025

Instead of manually sifting through thousands of comments, these platforms use AI and analytics to find trends and patterns—so you can act on what truly matters rather than just hitting anywhere or everywhere. Companies that are new to feedback analytics or that prefer structured, consultant-supported implementations.

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

NetBase

MAY 20, 2019

But many are still unsure of how to communicate the amazing engagement they’re seeing – and correspondingly unable to demonstrate it in terms of ROI. We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Let’s get started!

Analytics 58

Analytics Banking Airlines Comparison 58

CloudCherry

JULY 18, 2018

Now, advanced data models can take the guesswork out of ROI predictions. Download our e-book, The Data Science of CEM: Analytics for Customer Experience Management, for more information about working with customer experience data and to equip yourself to make better data-driven decisions. Download The Data Science of CEM.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

Avaya

APRIL 24, 2017

Consider that a typical customer now owns three personal mobile devices , each with anywhere from 10 to 20 downloaded apps. This is where the ability to understand your data—specifically, customer journey analytics —becomes vital. Most challenging of all, they must do this in a way that shows tangible ROI and improves TCO.

Customer Journeys 59

Customer Journeys Analytics Multi-Channel Contact Center 59

NetBase

FEBRUARY 28, 2020

It’s because they’re long on expectations and short on insight – and it’s why having a strategic social analytics program is so essential. Our latest report shares Five Steps to Building a Successful Social Analytics Program. Social Analytics Adoption Barriers. Social Analytics in a Nutshell. Protect brand reputation.

Analytics 60

Analytics Automotive ROI Metrics 60

BirdEye

SEPTEMBER 4, 2024

Analytics can be a valuable beacon for your business growth if you know how to use it right. Instagram analytics is no different. This blog post uncovers everything you need about Instagram analytics—its benefits, tools to measure, and ways to tweak your social media strategy based on the insights.

Analytics 59

Analytics Social Media Multi-Channel Metrics 59

Gravy Analytics

AUGUST 12, 2019

For example, Gravy Analytics provides hundreds of advertising audiences with different characteristics. If the audience doesn’t match the campaign’s objectives, you risk mistargeting and miscommunicating with your prospects, resulting in lower engagement, reduced clicks, and a poor ROI. Want more details?

Advertising 60

Advertising ROI Consumers Data 60

Optimove

FEBRUARY 17, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This post demonstrates how the Marketing Rule of 7 can transform fleeting interactions into sustained customer relationships by emphasizing the importance of repeated, personalized touchpoints. Data analytics can help identify these optimal windows.

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

Comm100

DECEMBER 12, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now. Quality management requires measurable and clear objectives that will be used to calculate ROI. When the company has to make budget cuts, the CX project whose ROI cannot be clearly measured will be the first to be dropped.

Training 124

Training Customer Experience Customer Journeys How To 124

CloudCherry

DECEMBER 1, 2018

Uncovering these dependencies helps credit unions to predict member retention, establish financial linkages and determine MX ROI. And finally, you need an analytics platform that decodes and untangles the interactions between member actions to help you maximize desirable outcomes. Download Now.

Customer Journeys 150

Customer Journeys CEM Net Promoter Score Touchpoint 150

CloudCherry

OCTOBER 19, 2018

Uncovering these dependencies helps credit unions to predict member retention, establish financial linkages and determine MX ROI. And finally, you need an analytics platform that decodes and untangles the interactions between member actions to help you maximize desirable outcomes. Download Now.

Customer Journeys 150

Customer Journeys CEM Net Promoter Score Touchpoint 150

CloudCherry

AUGUST 9, 2018

Pillar #3: Customer experience analytics must be predictive. Using Predictive Analytics. True predictive platforms are able determine the key drivers of customer engagement leading to more accurate ROI predictions. Download the free The Three Pillars e-book. Measuring Customer Experience across the Customer Journey.

Customer Experience Management 150

Customer Experience Management Customer Journeys Customer Experience Management 150

Fox Metrics

JULY 2, 2020

With marketing analytics tools, you can measure, track, analyze, and manage your marketing performance to maximize ROI. A Forrester Consulting study found that “marketers who deploy five or more marketing analytics tools are 39% more likely to have improvements in overall marketing performance.” Google Analytics.

Analytics 59

Analytics Tools Marketing Social Media 59

Gravy Analytics

JULY 15, 2019

Location-based competitive intelligence tools might include advertising audiences as well as data on foot traffic to competitor locations, behavioral analytics for competitors’ custom bases, and competitive analytics. Location Data Can Improve Advertising ROI by Up to 600 Percent. Download the case study for more details.

Advertising 68

Advertising Data ROI Automotive 68