InMoment XI

OCTOBER 4, 2023

And, even more importantly, how can you do it so that you get financial proof points, such as proving the ROI of customer experience , from the efforts? Take the first step towards boosting profitability and customer satisfaction by downloading our FREE ‘101-level’ guide today! You can access the guide here.

Customer Experience 418

Customer Experience Net Promoter Score How To Effort Score 418

Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 113

Contact Center Analytics Case Study ROI 113

Optimove

NOVEMBER 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers aiming to stay competitive and build lasting customer relationships, this post highlights essential insights into the future of marketing. This early use of AI set a new standard in marketing.

Return on Investment 52

Return on Investment Leadership Innovation Analytics 52

Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 100

Contact Center Analytics Case Study ROI 100

Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 100

Contact Center Analytics Case Study ROI 100

Experience Matters

OCTOBER 20, 2015

We published a Temkin Group report, ROI of Customer Experience, 2015. Download report for $295. To see the customer experience levels of all 293 companies, download to the free 2015 Temkin Experience Ratings report. This research shows that CX is highly correlated to loyalty across 20 industries.

ROI 120

ROI Report Net Promoter Score Customer Experience 120

PeopleMetrics

MARCH 4, 2020

Closing the loop arguably drives the greatest ROI with VoC programs. Download : The Closed-Loop VoC Process Map. Resolving Issues = ROI. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. The Power of Real-Time Alerts.

ROI 83

ROI CEM Software Customer Experience Management 83

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. LeanConvert: Delivers end-to-end personalization and analytics, driving ROI in player acquisition and retention.

CRM 59

CRM Gamification ROI Loyalty 59

NetBase

FEBRUARY 28, 2020

It’s because they’re long on expectations and short on insight – and it’s why having a strategic social analytics program is so essential. Our latest report shares Five Steps to Building a Successful Social Analytics Program. Social Analytics Adoption Barriers. Social Analytics in a Nutshell. Protect brand reputation.

Analytics 60

Analytics Automotive ROI Metrics 60

GetFeedback

MAY 2, 2019

It’s really hard to justify a CX budget or initiatives to the Executive team or Board when you can’t demonstrate the huge ROI awaiting the organization…. How to Justify the Case for CX in Your Organization (and Prove the ROI!).” Proving the ROI of your CX initiatives. Why your leadership should care about CX.

Strategy 261

Strategy Net Promoter Score ROI Effort Score 261

NetBase

MAY 20, 2019

But many are still unsure of how to communicate the amazing engagement they’re seeing – and correspondingly unable to demonstrate it in terms of ROI. We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Let’s get started!

Analytics 58

Analytics Banking Airlines ROI 58

West Monroe

APRIL 22, 2024

A recent survey of 150 healthcare payer executives identified three pivotal trends: A mindset shift around prioritization Investing in cybersecurity, data analytics, and systems integration remains a priority, yet payers still face hurdles in aligning strategies with organizational goals and overcoming implementation processes.

Self Service 52

Self Service Healthcare ROI Survey 52

West Monroe

APRIL 22, 2024

A recent survey of 150 healthcare payer executives identified three pivotal trends: A mindset shift around prioritization Investing in cybersecurity, data analytics, and systems integration remains a priority, yet payers still face hurdles in aligning strategies with organizational goals and overcoming implementation processes.

Self Service 52

Self Service Healthcare ROI Survey 52

Opinionator

JANUARY 8, 2021

The ROI (return on investment) of customer experience for a business is undeniably high. Calculating the ROI of CX is usually measured as a ratio between net profit over a set period and the cost of the initial or recurring CX investment. Methods and Steps in Calculating the ROI. CX ROI Calculator.

ROI 52

ROI Customer Experience How To Customer Journeys 52

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. billion lifetime downloads globally. Now the question has become, how do we keep up, and what makes TikTok analytics different from the “older” and more “traditional” forms of social engagement? In short, not much.

Analytics 52

Analytics Engagement Social Media Video 52

Brandwatch CX

FEBRUARY 3, 2019

Thankfully there is no shortage of Facebook analytics tools to help maximize its potential. Some of these tools offer analytics for multiple social media sites, which makes sense when 91% of brands have multiple social accounts. Free Facebook Analytics Tools. Detailed reports including page level and timeline level analytics.

Analytics 89

Analytics Tools Social Media Analysis 89

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

Gravy Analytics

AUGUST 12, 2019

For example, Gravy Analytics provides hundreds of advertising audiences with different characteristics. If the audience doesn’t match the campaign’s objectives, you risk mistargeting and miscommunicating with your prospects, resulting in lower engagement, reduced clicks, and a poor ROI. Want more details?

Advertising 60

Advertising ROI Consumers Data 60

Fox Metrics

JULY 2, 2020

With marketing analytics tools, you can measure, track, analyze, and manage your marketing performance to maximize ROI. A Forrester Consulting study found that “marketers who deploy five or more marketing analytics tools are 39% more likely to have improvements in overall marketing performance.” Google Analytics.

Analytics 59

Analytics Tools Marketing Social Media 59

Optimove

SEPTEMBER 29, 2023

Gartner noted that Optimove is a “Customer-Led Marketing Platform [that] embeds an integrated CDP, centralized profile management, analytics and segmentation, journey and campaign orchestration, and channel execution.”

Marketing 78

Marketing Analytics Report ROI 78

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. If you want to improve customer satisfaction, focusing on a platform that offers great personalization and real-time analytics might be best. Evaluate features. Consider customization options.

Customer Experience 195

Customer Experience Customer Journeys NPS Analytics 195

West Monroe

APRIL 22, 2024

A recent survey of 150 healthcare payer executives identified three pivotal trends: A mindset shift around prioritization Investing in cybersecurity, data analytics, and systems integration remains a priority, yet payers still face hurdles in aligning strategies with organizational goals and overcoming implementation processes.

Self Service 40

Self Service Healthcare ROI Survey 40

NetBase

SEPTEMBER 26, 2019

Social analytics are immensely valuable to any business, but making the business case for it can be challenging. Our latest report, Making the Business Case for Social Analytics , answers these questions and more. Competitive advantages/savings social analytics creates. The Social Analytics Accuracy Problem.

Analytics 40

Analytics Competitive Advantage ROI Entertainment 40

Avaya

APRIL 24, 2017

Consider that a typical customer now owns three personal mobile devices , each with anywhere from 10 to 20 downloaded apps. This is where the ability to understand your data—specifically, customer journey analytics —becomes vital. Most challenging of all, they must do this in a way that shows tangible ROI and improves TCO.

Customer Journeys 59

Customer Journeys Analytics Multi-Channel Contact Center 59

InMoment XI

SEPTEMBER 1, 2022

You get a greater return on your investment (ROI) from repeat customers than trying to acquire a first-time customer Even though only 12% to 15% of customers are loyal to a single retailer, they represent between 55% to 70% of the retailer’s sales. Eliminate Customer Friction.

Customer Retention 195

Customer Retention How To Customer Journeys Telecommunications 195

Optimove

JUNE 19, 2024

Streamlined Marketing Operations: Automating and optimizing marketing processes through journey orchestration leads to more efficient resource allocation and improves return on investment (ROI.) Download Now Journey Mapping vs. Journey Orchestration Journey mapping involves analyzing customer touchpoints and interactions with a brand.

Customer Journeys 52

Customer Journeys Touchpoint Multi-Channel ROI 52

Optimove

FEBRUARY 20, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customers expect personalized experiences now more than ever. Companies can leverage their CDP investment to maximize the Return on Investment (ROI) by enabling other teams to reap the benefits. But a CDP is not only a marketer’s best friend.

Data 59

Data Return on Investment Analytics ROI 59

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. What is Customer Journey Analytics? Why is it important to have Customer Journey Analytics? From marketing to customer support to even customer success.

Customer Journeys 52

Customer Journeys Metrics Analytics Touchpoint 52

GetFeedback

AUGUST 14, 2019

Go beyond basic analytics. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. It’s not a quick fix. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Optimove

NOVEMBER 19, 2023

Multi-Touch Attribution definition: Multi-Touch Attribution is a sophisticated analytical approach in the world of marketing that helps businesses and marketers understand the complex customer journey across various touchpoints and channels. Download Now How is machine learning used in Multi Touch Attribution?

Multi-Channel 52

Multi-Channel Touchpoint ROI Customer Journeys 52

Gainsight

OCTOBER 29, 2024

It’s got AI-driven efficiency and analytics that can spot potential churn risks and uncover golden revenue opportunities, including cross-sells, upsells, and renewals just waiting to be seized. ROI and TCO: Crunch the numbers and show the dollars and cents of this investment. Identify the challenges and metrics that need fixing.

Customer Success 52

Customer Success Self Service CRM Knowledge Base 52

TechSee

DECEMBER 21, 2020

CPGs need the resources to optimize sales potential, getting maximum return on space to maximize ROI and ensuring optimal positioning to drive sales and remain competitive. Taking vision to the next level with Visual Augmented Analytics. Download the brochure to learn how visual assistance is transforming CPG inventory management.

Self Service 152

Self Service Management Consumers Analytics 152

Alliance by IFS

DECEMBER 3, 2019

Download the Astea-authored whitepaper to see how IoT is Driving Field Service Transformation. Today’s availability of low-cost sensors coupled with the advent of cloud computing and robust analytics technology, enables FSOs to utilize remote monitoring in ways that weren’t possible before, generating a real return on investment (ROI).

Return on Investment 65

Return on Investment eBook ROI Analytics 65

BirdEye

OCTOBER 31, 2023

Many businesses have grown and seen better ROI thanks to Facebook’s precise targeting capabilities. App promotion: Use this goal to increase downloads and enhance the reach of your application. Diverse CTAs, including lead generation forms, website visits, and app downloads. But when should you opt for a boost post over an ad?

Social Media 111

Social Media Advertising Video ROI 111

C3Centricity

APRIL 2, 2018

Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. It also allows the measurement of its ROI.

Handbook 175

Handbook Marketing ROI Social Media 175

SurveySparrow

JUNE 29, 2024

You might find real estate analytics tools that are more suitable to your area or use case. Mashvisor: For In-depth Real Estate Analytics Source: Mashvisor Mashvisor ‘s tools are designed for real estate investors and Airbnb property managers. Financial Analysis Tools : Analyze potential ROI for commercial properties.

Analysis 52

Analysis Tools Marketing Comparison 52