NetBase

JULY 20, 2020

Social Media Analytics is often misunderstood, because the social media itself is misunderstood! This is where Social Analytics comes into play. What Is Social Analytics? When you have state of the art tools, however, Social Analytics becomes a treasure trove of consumer insights you can’t find anywhere else.

Social Media 104

Social Media Analytics Net Promoter Score Analysis 104

Calabrio

OCTOBER 14, 2019

Calabrio President and CEO Tom Goodmanson, along with the always entertaining Shep Hyken, Chief Amazement Officer at Shepard Presentations, will be delivering keynotes, discussing the latest trends in customer experience intelligence and how to maximize your investment in customer service technology. Innovation on Display.

Conference 33

Conference Connections Strategy Entertainment 33

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. It marks the dawn of an era where innovation transcends tradition, compelling the entire industry to follow suit or risk obsolescence.

Hospitality 195

Hospitality Call Center Retail NPS 195

Storyminers

JANUARY 12, 2017

Predictive analytics (using past behavior to guesstimate future behavior, then serve up interesting options) will get attention. Brands that employ predictive analytics to serve their customers will leap ahead of those that adopt the technology just to sell more. 2016 Answer. than ever before.

Trends 171

Trends Customer Experience Wireless Entertainment 171

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 104

Analytics Data Healthcare Hospitality 104

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? No matter where a retailer’s focused on immediately, the evolving last mile will be a key focus of retail innovation in 2020.

Retail 76

Retail Innovation Self Service Conference 76

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. MTV innovated TV with music way back when, and then over a decade later with reality TV via The Real World.

Innovation 73

Innovation Brands Social Media Advertising 73

InMoment XI

NOVEMBER 13, 2024

This contributes to consistent business growth and innovation. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Advanced Text Analytics Your churn prediction platform should be able to analyze customer feedback.

Customer Retention 195

Customer Retention How To Analysis ROI 195

NetBase

JUNE 25, 2019

With the release of NetBase AI Studio, our always-on approach to rapid innovation makes us the first social analytics provider to market with this revolutionary AI product. This is super important when you see a trend that doesn’t seem to jibe, or other analytics that contradict what you think you already know. Trending events.

Analytics 73

Analytics Social Media Innovation e-support 73

Storyminers

JUNE 3, 2022

Predictive analytics (using past behavior to guesstimate future behavior, then serve up interesting options) will get attention. Brands that employ predictive analytics to serve their customers will leap ahead of those that adopt the technology just to sell more. 2016 Answer. than ever before.

Trends 147

Trends Customer Experience Wireless Entertainment 147

CSM Magazine

NOVEMBER 25, 2024

By utilizing AI technology, broadcasters can offer music recommendations to listeners and incorporate AI voice assistants as companions on the airwaves, providing relevant updates and entertainment. This blending of radio and podcasts helps radio shows stay relevant in the evolving world of audio entertainment.

Innovation 52

Innovation Social Media Entertainment Video 52

CSM Magazine

JANUARY 2, 2024

These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics. In this article, we will explore how casinos can use data analytics to enhance high roller customer service and ultimately drive business success.

Omni-Channel 52

Omni-Channel Analytics Data Customer Service 52

C3Centricity

JUNE 28, 2018

CEO Mark Schneider said of the sale: “This move allows Nestlé to invest and innovate across a range of categories where we see strong future growth and hold leadership positions, such as pet care, bottled water, coffee, frozen meals and infant nutrition”. Use balanced analytic approaches. Cultivate analytic marketers.

Marketing 185

Marketing Analysis Brands ROI 185

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Confirmit’s commitment to fostering innovation is nothing new. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Alida

JULY 28, 2016

Big data also refers loosely to the analytical tools employed to make sense of all this information. More importantly, big data lacks actionable information with which marketers, insight professionals, customer experience leaders and innovators can make effective decisions that benefit their customers and their bottom line.

Data 100

Data Social Media Analytics Entertainment 100

AWS Machine Learning

JANUARY 13, 2023

She has a background in genomics, healthcare analytics, federated learning, and privacy-preserving machine learning. Divya Bhargavi is a Data Scientist and Media and Entertainment Vertical Lead at the Amazon ML Solutions Lab , where she solves high-value business problems for AWS customers using Machine Learning.

Data 97

Data Analytics Hospitality Healthcare 97

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. InMoment’s NLP model powers our text mining and analytics platforms, enabling top brands to uncover powerful insights that drive significant changes.

Data 195

Data Social Media Net Promoter Score Analysis 195

C3Centricity

JUNE 28, 2018

CEO Mark Schneider said of the sale: “This move allows Nestlé to invest and innovate across a range of categories where we see strong future growth and hold leadership positions, such as pet care, bottled water, coffee, frozen meals and infant nutrition”. Use balanced analytic approaches. Cultivate analytic marketers.

Marketing 161

Marketing Analysis Brands ROI 161

AWS Machine Learning

MARCH 28, 2024

AWS has also seen a robust new customer pipeline and active migrations, with many companies opting to move to AWS for the agility, innovation, cost-efficiency, and security benefits it offers. One example of this is their investment in chip development.

Telecommunications 138

Telecommunications Innovation System Travel 138

TechSee

JUNE 25, 2019

Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. Agent training. CLV optimization.

Technology 122

Technology Customer Service Contact Center Gamification 122

AWS Machine Learning

MAY 8, 2024

Dialog Axiata runs some of their business-critical telecom workloads on AWS, including Charging Gateway, Payment Gateway, Campaign Management System, SuperApp, and various analytics tasks. In this role, he helps customers in the telco, and media and entertainment industries across India and SAARC countries transition to the cloud.

Telecommunications 130

Telecommunications Effort Score Training Analysis 130

Storyminers

JANUARY 12, 2017

Predictive analytics (using past behavior to guesstimate future behavior, then serve up interesting options) will get attention. Brands that employ predictive analytics to serve their customers will leap ahead of those that adopt the technology just to sell more. 2016 Answer. than ever before.

Trends 100

Trends Customer Experience Wireless Entertainment 100

Optimove

NOVEMBER 15, 2022

As always, your analytics platform is key to mining these insights (and you can find out more about how to do that right here ). Tip #4: Make it innovative. Tip #6: Make it entertaining. Tip #3: Make it snackable. Key takeaway? When creating campaigns targeted at this audience, keep it short and make it snappy! Long and short?

Tips 105

Tips Gamification Engagement Marketing 105

Horizon CX

DECEMBER 1, 2023

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. He has a PhD in computer science and enjoys working on different innovative projects to help support large enterprise customers.

Video 120

Video Sales Analytics Examples 120

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Growing in the media and entertainment space, Veritone solves media management, broadcast content, and ad tracking issues.

Video 136

Video e-support Comparison Advertising 136

Chadwick Martin Bailey

OCTOBER 26, 2020

Additionally, we are all streaming more digital entertainment (TV shows, movies, and online gaming for the kids) now that we don’t go out anymore. Chris Neal , VP of CMB's Tech & Telecom Practice, has over 20 years of experience in high tech, online, consumer electronics, telecom and media insights, analytics, and consulting.

Video 124

Video Entertainment Technology Consulting 124

Dapresy

FEBRUARY 27, 2018

And, Dapresy is well represented amongst top Canadian research firms and within enterprise market research teams spanning financial, telecommunications, loyalty, government, entertainment, non-profit, and technology – all looking for a more efficient and effective way to report market research data.

Report 40

Report Innovation Telecommunications Marketing 40

C3Centricity

NOVEMBER 4, 2019

They have also come to expect constant innovation as they quickly adapt to the once novel idea and start searching for the next big improvement. Their websites are filled with useful information, entertaining videos and engaging games. They are far less likely to be loyal to only one brand than they used to be. Source: Accenture.

Customer Centricity 151

Customer Centricity Brands Advertising Consumers 151

Thematic

OCTOBER 30, 2024

2: Text analytics The core feature of any user research tool , including voice of the customer, is text analysis. Continuous product innovation VoC analysis provides a constant feedback loop, offering businesses insights that inform product development and innovation. Take Apple, for example.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

C3Centricity

SEPTEMBER 24, 2017

I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. Beverage manufacturers are getting into entertainment in a big way. His five simple examples brought it home more powerfully than I have ever done before.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

AWS Machine Learning

NOVEMBER 22, 2023

The Emerging Tech Zone within the Expo features innovative startups that were selected into the AWS Generative AI Accelerator and the NVIDIA Inception 100 programs. Innovation Talks – Learn about the latest cloud technology from AWS technology leaders and discover how these advancements can help you push your business forward.

Innovation 139

Innovation Contact Center Training Industry 139

AWS Machine Learning

JUNE 3, 2024

Kinesis Video Streams makes it straightforward to securely stream video from connected devices to AWS for analytics, machine learning (ML), playback, and other processing. He works tirelessly to deliver innovative, scalable, and valuable ML solutions in the space of large language models and foundation models for his customers.

Video 122

Video Analysis Resources Travel 122

Esteban Kolsky

JANUARY 28, 2019

Of course, this requires, today, a heavy manual aspect to it, but we are moving in the right direction where advanced analytics, machine learning, and AI can help you automate the process for doing this – and we are just a few years away from an always optimized, personalized, data-driven, actionable-insights-powered customer service model.

Customer Service 112

Customer Service ROI Exercises Course 112

West Monroe

FEBRUARY 13, 2024

Under Don’s leadership, Satisfi Labs has seen significant growth in the sports, entertainment, and tourism sectors, receiving investment from Google, MLB, and Red Light Management. Teams are enhancing the overall experience with features like barber shops, rock walls, and zip lines, turning sports venues into entertainment centers.

Sports 98

Sports Tourism Entertainment Technology 98

Retently

MARCH 18, 2019

For example, the biggest initial selling point of Netflix was its simplicity – a great online entertainment service that saved you time. Unique, Innovative Products and Offers. Most of the brands we’re discussing in this article have an innovative value proposition. That trend continues to this day.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

NetBase

FEBRUARY 21, 2019

To fill this much needed gap in the social analytics market, NetBase now offers 51 months of extended history across all available sources of consumer feedback including Twitter, Facebook, Reddit, YouTube, Blogs, Forums, News, Consumer Reviews, Professionals reviews and more. Here we see comparison of the PyeongChang and Rio Games.

Analytics 40

Analytics Industry Social Media Analysis 40