Clarivate

JUNE 27, 2024

Discover how our combination of data-driven insights and analysis in digital health research and innovation highlight global societal impact in our latest report Digital health encompasses the use of digital technologies such as mobile apps, wearables and telemedicine, to improve health and healthcare delivery.

Innovation 80

Innovation Healthcare Government Analysis 80

AWS Machine Learning

OCTOBER 20, 2023

Customers of every size and industry are innovating on AWS by infusing machine learning (ML) into their products and services. However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale.

Government 119

Government Self Service Policies Resources 119

Comm100

DECEMBER 12, 2023

Proactive customer support, powered by predictive analytics, allows us to anticipate and resolve issues before they escalate. Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. The traditional reactive model of customer service is evolving.

Trends 215

Trends Innovation Customer Service Omni-Channel 215

AWS Machine Learning

APRIL 30, 2024

To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. You can also use generative call summarization through Amazon Transcribe Post Call Analytics Solution for post-call summaries. This reduces customer wait times and improves agent productivity.

Analytics 115

Analytics Customer Service Call Recording Contact Center 115

ECXO

JUNE 13, 2023

Making the most of customer data by using analytics to better understand who your customers are (and what they want) can help you create better real-time customer experiences. Almost 75 percent have increased spending on real-time customer analytics. Only 22 percent of those surveyed say they are effective in using analytics and data.

Marketing 397

Marketing Analytics Government Survey 397

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Governance of any endeavor is strongest when it’s integrated as your company’s way of life. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B Customer Experience Customer Journeys 62

West Monroe

JULY 21, 2024

Our Take: Throw out the playbook on traditional corporate governance. Companies would never blindly uproot their regular operations without a new governance structure in place. Get some basic guidelines in place (it can’t be the Wild West) and then continue building an AI-enabled governance structure along the way.

Government 52

Government Technology Guidelines ROI 52

Optimove

JULY 24, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: The goal: optimizing lotteries’ online marketing campaigns The growth marketing team at Scientific Games was looking to help the government sponsored lotteries they support with effective social media programs.

Innovation 52

Innovation Social Media CRM Government 52

ECXO

APRIL 7, 2024

It’s about transforming these ideas into reality, painting the canvas of the customer experience with vibrant colors which I split into 4 categories: innovation, personalization, resilience, and connection. Innovation, spurred by creativity, ensures that businesses do not stagnate.

Innovation 323

Innovation Connections Analytics Touchpoint 323

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. Here, the focus is on preserving established ways of life, and individuals may feel constrained by societal expectations to conform rather than innovate.

Customer Experience 171

Customer Experience Culture Policies Innovation 171

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? An agile approach brings the full power of big data analytics to bear on customer success.

Innovation 100

Innovation Customer Success Customer Journeys How To 100

West Monroe

JUNE 19, 2024

They’ve begun to look beyond traditional and narrowly defined use cases, evaluating entire value chains to uncover new opportunities for AI to optimize existing processes and innovate new ones. To effectively address these concerns, banks must prioritize their investment in building robust AI governance capabilities.

Banking 52

Banking Government Roadmap Technology 52

West Monroe

JUNE 19, 2024

They’ve begun to look beyond traditional and narrowly defined use cases, evaluating entire value chains to uncover new opportunities for AI to optimize existing processes and innovate new ones. To effectively address these concerns, banks must prioritize their investment in building robust AI governance capabilities.

Banking 52

Banking Government Roadmap Technology 52

AWS Machine Learning

DECEMBER 19, 2023

Data and model management provide a central capability that governs ML artifacts throughout their lifecycle. Integrations with CI/CD workflows and data versioning promote MLOps best practices such as governance and monitoring for iterative development and data versioning. He is passionate about tech and data and enabling innovation.

Analytics 123

Analytics Training Government System 123

AWS Machine Learning

NOVEMBER 12, 2024

Widely embraced by agronomists, scientists, and R&D teams in crop input manufacturing and contract-based research organizations, Agmatix’s field trial and analysis solutions are at the forefront of agricultural innovation.

Self Service 104

Self Service Innovation Analytics Analysis 104

InMoment XI

MARCH 5, 2024

By leveraging advanced unstructured data analytics techniques, organizations can extract valuable insights and derive actionable intelligence from unstructured data. This flexibility enables businesses to gain a comprehensive understanding of their customers and operations, driving innovation and competitive advantage.

Data 195

Data Customer Experience Social Media Analysis 195

AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 114

Government Policies Metrics Resources 114

ECXO

AUGUST 30, 2023

Making the most of customer data by using analytics to better understand who your customers are (and what they want) can help you create better real-time customer experiences. Almost 75 percent have increased spending on real-time customer analytics. Only 22 percent of those surveyed say they are effective in using analytics and data.

Marketing 156

Marketing Analytics Government Survey 156

ECXO

JUNE 23, 2024

According to the Cambridge Dictionary, the definition of a double agent is “a person employed by a government to discover secret information about enemy countries, but who is really working for one of these enemy countries”. Driving Innovation: Feedback channels can serve as a source of inspiration for innovation.

Customer Centricity 348

Customer Centricity Culture Customer Journeys Customer Satisfaction 348

SurveySparrow

JULY 31, 2023

The answer lies in the realm of voice of customer analytics. In this comprehensive guide, we’ll explore the ins and outs of this cutting-edge discipline, shed light on its numerous applications, and equip you with the knowledge to build a successful voice of customer analytics program. What is Voice of Customer Data Analytics?

Analytics 52

Analytics Social Media CEM Effort Score 52

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 325

Employee Experience Analysis Multi-Channel Employee Engagement 325

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

AWS Machine Learning

NOVEMBER 19, 2024

As you continue to innovate and partner with us to advance the field of generative AI, we’ve curated a diverse range of sessions to support you at every stage of your journey. Innovation talks – Learn about the latest cloud technology from AWS technology leaders and discover how these advancements can help you push your business forward.

Innovation 81

Innovation Contact Center Training Data 81

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Scientific innovation in Ukraine, by the numbers. Using InCites Benchmarking and Analytics , we first looked at Ukraine’s overall scientific output on macro, meso and micro levels. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 85

Analytics Data Healthcare Hospitality 85

ECXO

JUNE 20, 2023

They are judging companies on environmental, social, and governance (ESG) claims, and more importantly the action they take. It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment?

B2B 357

B2B Brands Innovation Government 357

CSM Magazine

NOVEMBER 18, 2024

In recent years, Auckland has been home to an increasing number of local and international companies investing in tech infrastructure and innovation. Auckland’s tech landscape offers roles in well-established companies, innovative startups, and everything in between. Excellent analytical skills and attention to detail.

Healthcare 52

Healthcare Government Telecommunications Analytics 52

CSM Magazine

AUGUST 5, 2020

This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Research suggests that the majority of calls coming into local government contact centres are about revenues and benefits, waste and recycling, planning and highways. Henry Jinman of EBI.AI

Government 52

Government Self Service Chatbots Automotive 52

West Monroe

JULY 29, 2024

He’s a versatile professional with expertise in software development, MLOps, and data science—eager to help organizations optimize their data through analytics. It’s crucial to understand data usage and governance with these tools. You still need to understand the technology and govern data use, as Sam mentioned.

Culture 59

Culture ROI How To Government 59

Thematic

AUGUST 22, 2024

The technology speeds up complex analysis and breaks down access barriers, meaning insights can be harnessed strategically for product innovation, business growth, and decision-making. Key steps to aligning voice of the customer with your organization's business goals This is when data and insights governance must work together.

Government 62

Government Analysis Feedback Customer Insights 62

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 156

ROI Video Government Leadership 156

Clarivate

JUNE 4, 2024

Learn how a new module within InCites Benchmarking & Analytics can help you see the leading edge of research. Funding program management: Identify topics that are shaping the future of science and innovation to inform your future investments.

Government 72

Government Analytics Analysis Conference 72

Circular Edge

OCTOBER 22, 2024

And with Premier Support through at least 2035 , now’s a great time to take advantage of Continuous Innovation with JD Edwards. for AIX; Microsoft Edge Chromium 128; Google Chrome 128 Note – Release 25 innovation is delivered in Tools 9.2. Here are some of the highlights from the latest Apps and Tools Release 25.

Government 52

Government Innovation Policies Tools 52

AWS Machine Learning

NOVEMBER 15, 2024

Principal implemented several measures to improve the security, governance, and performance of its conversational AI platform. Additional integrations with services like Amazon Data Firehose , AWS Glue , and Amazon Athena allowed for historical reporting, user activity analytics, and sentiment trends over time through Amazon QuickSight.

Financial 116

Financial Groups Chatbots Self Service 116

Avaya

JUNE 26, 2017

Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Brick and mortar stores and government agencies are giving way to a hyper-connected digital ecosystem. Innovative platform that easily delivers flexible customer experience environments.

Government 47

Government Omni-Channel Multi-Channel Contact Center 47

Clarivate

FEBRUARY 3, 2022

Introducing new functionality within InCites Benchmarking and Analytics, allowing users to search and evaluate according to the UN Sustainable Development Goals. All over the globe, universities, research-intensive institutions and governments have made the UN SDGs a core and integral part of their own missions.

Government 98

Government Analytics Innovation Analysis 98

West Monroe

JUNE 25, 2024

These numbers highlight the growing recognition of data's transformative potential as manufacturers embrace data integration to boost productivity and innovation. Data governance and organization The intensified focus on data in manufacturing underscores the critical need for strong data governance and organization.

Industry 52

Industry Data Government Leadership 52