Thematic

FEBRUARY 19, 2025

Use the information in this guide to choose which is the best text analytics solution for your business. Do you require enterprise-scale analytics or a more flexible AI-driven approach? Thematic: API-driven integrations make connecting with various customer feedback sources and existing analytics tools easy.

How To 62

How To Self Service Analysis Analytics 62

AWS Machine Learning

FEBRUARY 20, 2025

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across more than 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Knowledge Base 112

Knowledge Base Insurance Guidelines Innovation 112

AWS Machine Learning

FEBRUARY 21, 2025

Lower latency: Direct retrieval of cached answers provides near-instantaneous responses for known queries, improving the overall user experience. The semantic cache serves as a growing repository of trusted responses, continuously improving the solutions reliability while maintaining efficiency in handling user queries.

Knowledge Base 120

Knowledge Base Conference Examples Data 120

AWS Machine Learning

NOVEMBER 19, 2024

Implement governance mechanisms to make sure AI-generated responses align with brand standards and regulatory requirements, preventing non-relevant communications. By automating these processes, the solution streamlines operations, reduces manual effort, and enhances user experience by delivering real-time responses.

Knowledge Base 102

Knowledge Base Management Customer Satisfaction Policies 102

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Governance of any endeavor is strongest when it’s integrated as your company’s way of life. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B Customer Experience Customer Journeys 62

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

West Monroe

OCTOBER 30, 2024

This is particularly important in the utility industry, where the significance of data quality is rapidly growing with new analytics use cases. When the definition of “quality” is organizationally clear you can implement a quality assurance process, encompassing data governance, standards, training, and validation.

Data 52

Data Analytics Training Tools 52

iPerceptions

JUNE 23, 2016

In my previous blog posts ( The Metrics you need to Improve the Citizen Experience and What is the Citizen Experience in the 21st Century ?), I have highlighted that public satisfaction tends to improve when governments provide citizens with world-class digital services.

Infographics 67

Infographics Government User Experience Analytics 67

AWS Machine Learning

FEBRUARY 10, 2025

However, extracting meaningful insights from large datasets can be challenging without advanced analytical tools. PII extraction and redaction : Identifying and managing PII within large datasets is crucial for data governance and compliance. This speeds up data processing and promotes higher accuracy and consistency.

Financial 69

Financial Software Analysis Innovation 69

Gainsight

AUGUST 14, 2021

Unfortunately, if you’re a product manager or leader, these valuable in-product guides and experiences are probably stirring up extra questions: Who should own them? What governance should we put in place when multiple teams want to use them? What is too much or too little to put in front of the user?

Government 52

Government How To ROI Effort Score 52

Gainsight

AUGUST 16, 2021

In this final part of a three-part series on creating governance around your in-product user guide experiences, we dig into the final secret: product. Here’s how to use your in-product tool to lift the burden off your team, scale your in-product guide program, toss aside roadblocks, and enhance your users’ experience.

Government 52

Government Net Promoter Score How To Analytics 52

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. InMoment’s NLP model powers our text mining and analytics platforms, enabling top brands to uncover powerful insights that drive significant changes.

Data 195

Data Social Media Net Promoter Score Analysis 195

West Monroe

JUNE 5, 2023

Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Can the Nation's Largest Utility Company Match Amazon's User Experience?" How are you determining which use cases to experiment with generative AI first? How do we govern generative AI? on Spreaker. I think it’s really a discussion for us.

User Experience 52

User Experience Company Healthcare Government 52

Pointillist

APRIL 17, 2019

By Steve Offsey Your company is now competing based on customer experience, but you’re only capturing feedback from a quarter of your customers and tracking maybe 1 out of 2500 interactions. Today, the number of customer data analytics tools are overwhelming. how many people did Y before Z but after X?)

Customer Journeys 51

Customer Journeys Analytics Tools Data 51

Kerry Bodine

JUNE 5, 2019

Would you put journey managers under the head of user experience, or put the UX effort under the journey manager? Can you help create a B2B value proposition for CX where you have a near monopoly, and there is no cross-sell up-sell capability due to government regulation? And government regulators love that! Stay tuned!

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

Kerry Bodine

JUNE 5, 2019

Would you put journey managers under the head of user experience, or put the UX effort under the journey manager? Can you help create a B2B value proposition for CX where you have a near monopoly, and there is no cross-sell up-sell capability due to government regulation? And government regulators love that! Stay tuned!

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Would you put journey managers under the head of user experience, or put the UX effort under the journey manager? Can you help create a B2B value proposition for CX where you have a near monopoly, and there is no cross-sell up-sell capability due to government regulation? And government regulators love that! Stay tuned!

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Oracle

JANUARY 7, 2020

These predictions reveal a major area of opportunities for entrepreneurs, corporations, and governments alike to create meaningful, profitable, and impactful products. Thinking big, for Arable, meant building a small device that can deliver real-time analytics to people making decisions in agriculture. Social issues will orient growth.

Government 56

Government Innovation Trends Industry 56

Retently

JULY 3, 2024

Businesses, schools, organizations, and even governments can use these tools to gather honest feedback from their customers, employees, students, or citizens. Pros : Wide reach, trusted by users, might feature built-in analytics. Several tools exemplify user-friendly design. Features are another critical factor.

Tools 78

Tools Feedback Analytics Survey 78

Circular Edge

JULY 28, 2022

It is also important to ensure a clean and easy user experience, integration capabilities and built in reporting and analytics. With today’s flexible and technology-enabled solutions you should be able to get close to a 100% fit based on your needs. Download this report to learn what to look for in your next ERP.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Clarivate

MAY 6, 2022

The Good Health and Well-Being goal in InCites Benchmarking and Analytics includes over one million papers published since 2015. These guidelines can be seen today in the form of infographics posted on social media and government sites. ending the epidemics such as AIDS, tuberculosis, malaria etc., achieving universal health coverage.

Guidelines 98

Guidelines Analysis Exercises Study 98

iCiDIGITAL

AUGUST 17, 2018

Universities, states, and local governments too numerous to mention have all used it. While the Experience Cloud is comprised of Adobe Marketing Cloud, Adobe Advertising Cloud, and Adobe Analytics Cloud, you need not deploy the suite in its entirety. So, “Why not Drupal?”. Why Drupal isn’t the Better Choice.

Management 73

Management Multi-Channel User Experience System 73

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Veritone is an artificial intelligence (AI) company based in Irvine, California.

Video 132

Video e-support Comparison Advertising 132

West Monroe

JULY 16, 2024

Leveraging data and analytics (especially on customer behavior) to inform product development has become more than a strategic advantage—it’s now a necessity. Jude Children’s Research Hospital to redesign their intranet and enhance their employees’ digital experience.

Data 52

Data Customer Insights Analytics Analysis 52

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. Thus, you focus on, say, government contractors, not Booz Allen Hamilton. This article originally appeared in FastCompany.

Roadmap 59

Roadmap Government System Sales 59

DCX

OCTOBER 6, 2024

This week, I've got a bunch of great articles that show how customer experience and leadership are changing in our AI-powered world. We'll look at how to juggle speed, data, and user experience in product management, and flip the script on leadership by exploring why top CX pros don't always need to manage people.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

This week, I've got a bunch of great articles that show how customer experience and leadership are changing in our AI-powered world. We'll look at how to juggle speed, data, and user experience in product management, and flip the script on leadership by exploring why top CX pros don't always need to manage people.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

Circular Edge

MAY 9, 2022

Service levels usually dictate the base and maximum concurrency amounts, which governs the rate at which an account can process parallel operations like importing and exporting data. This helps you avoid system bottlenecking during peak periods, maintain a consistent user experience within NetSuite, and reduce system delays.

System 52

System Metrics Report Government 52

West Monroe

JULY 16, 2024

Leveraging data and analytics (especially on customer behavior) to inform product development has become more than a strategic advantage—it’s now a necessity. Jude Children’s Research Hospital to redesign their intranet and enhance their employees’ digital experience.

Data 40

Data Customer Insights Analytics Analysis 40

AWS Machine Learning

SEPTEMBER 9, 2022

Cluster security using multi-user isolation. As we noted in the previous section, data scientists perform exploratory data analyses, run data analytics, and train ML models. For example, as we harden our governance posture in model lineage and tracking, we have reduced our focus from over 15 workflows to just one.

Groups 95

Groups Training Healthcare Multi-Channel 95

iCiDIGITAL

SEPTEMBER 19, 2018

I have been fortunate to work for public sector organizations in the US as well as India; including local government bodies (both municipality and county-level), federal agencies, and research institutions. Multiple teams (Public Relations, Communications, Analytics, etc.)

Government 40

Government e-support Fashion System 40

SurveySparrow

NOVEMBER 7, 2021

Microsoft Power BI is one of the largest and fastest-growing business analytics services. It is an analytics and reports creation platform that you can install for free on your desktop. Businesses use Power BI Desktop to create reports and generate analytics, and share them with other stakeholders using the Power BI service.

How To 52

How To Self Service Analytics Report 52

West Monroe

NOVEMBER 14, 2022

Listen to Mike Treash, COO, and Patrick Stevenson, head of data & analytics, talk about the health plan’s pursuit of The Golden Record—a source of truth for all data related to their members. For this digital data conversation, we are in a very unique position because we can provide a complete view of that healthcare consumer experience.

Healthcare 52

Healthcare Hospitality Retail Consumers 52

West Monroe

MARCH 14, 2024

by overhauling its digital customer experience, demonstrating the power of technology to drive efficiency and new revenue streams. Our efforts led to a 2.5x return in just 8 months for MyEyeDr. Together, we can turn the challenges of today into the achievements of tomorrow. Latest Client Stories Creating $2.5

Data 40

Data Banking ROI Financial 40

West Monroe

JANUARY 18, 2023

They release an early version of a product or service into the market and then gather user data to understand: Do people like it? Is anything creating friction within the user experience? A caveat: Organizations will need to build a new governance model that realigns decision-making rights across the delivery system.

Banking 52

Banking Innovation Self Service Government 52

SurveySparrow

JANUARY 18, 2024

Is it enhanced features, a different user experience, or a cost-effective solution you’re looking for? The platform is designed to streamline the survey-taking experience for respondents and provide a complete experience! Insights at a Glance: Turn data into action with built-in analytics.

Healthcare 52

Healthcare Survey Hospitality Transportation 52

SurveySensum

JUNE 4, 2024

They can range from simple survey tools to complex data analytics platforms. It seamlessly integrates with third-party tools such as CRM, marketing automation, collaboration, and analytics. Typeform Typeform is an online platform that allows users to create interactive, engaging forms, surveys, quizzes, and more.

Tools 52

Tools Marketing e-support Analysis 52