BirdEye

JANUARY 24, 2025

Boost brand visibility among global and local audiences Hotels operate in a highly competitive hospitality industry where standing out is key. By showcasing your hotel brand’s values and experiences on social media pages, youre able to reach diverse audiences globally and locally.

Social Media 52

Social Media Hotels Strategy Marketing 52

InMoment XI

SEPTEMBER 25, 2024

.” — Shahar Fogel Vice President of Product Social Media Monitoring evolve24 is a data analytics firm that combines myriad data sources to help companies develop strategic direction. InMoment’s NLP model powers our text mining and analytics platforms, enabling top brands to uncover powerful insights that drive significant changes.

Data 195

Data Social Media Net Promoter Score Analysis 195

CSM Magazine

JANUARY 3, 2025

Freshdesk AI also offers advanced analytics and reporting features, providing valuable insights into customer interactions and support performance. Travel and Hospitality In the travel and hospitality industry, AI tools facilitate seamless communication with international travelers.

Tools 52

Tools e-support Customer Satisfaction Travel 52

CSM Magazine

FEBRUARY 19, 2025

Additionally, AI can categorize feedback by topic, helping businesses understand which aspects of their service resonate most with guests. One of the most powerful applications of AI in feedback management is predictive analytics.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

ReviewTrackers

MAY 15, 2017

Across all segments of the hotel and hospitality industry, online reputation has become one of the most powerful drivers of revenue and growth. To ensure that your online reputation is driving guests to your hotel — instead of away from it — we created a list of hotel reputation management best practices and tactics. TripAdvisor ).

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Magellan Solutions

DECEMBER 4, 2023

It harmonizes a symphony of impeccable guest arrivals and content patrons. It guarantees that your hotel thrives by providing top-notch hospitality services. Our goal is to provide exceptional service that sets a new standard for hospitality. We are your partner in providing exceptional hospitality. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

BirdEye

DECEMBER 27, 2024

3 ways to build strong relationships with loyal customers First, successful restaurants leverage review insights to personalize guest experiences. Creating an authentic review-generation culture requires strategic and thoughtful approaches that don’t feel forced or transactional.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

Optimove

JULY 19, 2022

The hospitality industry is back. With millions of us reaching for our passports and planning a long-overdue getaway, the hospitality sector is expected to grow from $3.9 It might sound like a first-world problem, but addressing the almost daily frustration of lost keys can go a long way to elevating the guest experience.

Hotels 52

Hotels Marketing Guest Experience Travel 52

Fox Metrics

MARCH 8, 2023

Online ordering through takeout apps, reservation platforms, and website visits all channel customer information, creating guest profiles. That information has become invaluable to personalizing guest experiences when ordering or visiting restaurants. Staff happiness has increased by being able to schedule more efficiently.

Data 52

Data Guest Experience Hospitality Analytics 52

Happy or Not

APRIL 1, 2025

By using the best tools for collecting feedback, such as HappyOrNots real-time reporting and analytics, organizations can enhance customer satisfaction, boost customer retention, and create a seamless feedback loop that continuously drives improvement.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

Retently

SEPTEMBER 3, 2023

Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. Central to Airbnb’s customer-centric approach is the Net Promoter survey – a strategic tool for understanding guest satisfaction and loyalty.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

North Highland

SEPTEMBER 16, 2019

While overall projections for the industry are still promising, this change is an alarm bell for hospitality and timeshare brands developing data and acquisition strategies for the next decade. Historically, the timeshare industry has enjoyed a healthy growth curve that stretched into double-digit growth in 2018.

Travel 45

Travel ROI Entertainment CRM 45

BirdEye

FEBRUARY 18, 2025

In a world where travelers have endless options, hospitality marketing is crucial in attracting guests and building lasting relationships. It involves strategies like online advertising, branding, loyalty programs, and direct guest engagement. Here are some of the top hospitality marketing trends to watch: 1.

Hotels 84

Hotels Hospitality Strategy Marketing 84