Remove Analytics Remove Healthcare Remove User Experience
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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Predictive Analytics for Proactive Support Predictive analytics powered by AI allows B2B businesses to anticipate customer needs and address issues before they arise. Similarly, SAP has been using its SAP Predictive Analytics tool since 2013 to help businesses forecast demand, optimize inventory, and improve service delivery.

B2B 371
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Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

eglobalis

” Using insights from financial advisors and SME owners, they developed user-friendly analytics tools to assist with budgeting and cash flow projections. B2B Example: Adobes team brainstormed ways to enhance user engagement for their Creative Cloud. The goal is to create low-fidelity prototypes quickly to gather feedback.

B2B 277
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Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

eglobalis

Hitachi (Japan) Hitachi faced requests from industrial IoT clients for better integration of their analytics tools. After evaluating the technical feasibility and broader market demand, Hitachi developed a new modular analytics platform that could be scaled across industries.

Feedback 503
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Customer Experience Journey Mapping Strategies to Improve Business Performance

InMoment XI

With this information, you can improve your customer experience and eliminate pain points. In fact, over 70% of organizations say that customer journey mapping has helped them improve the user experience (UX) of a product or service or has helped them gain investment to create new features.

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Are Your Customers Happy? CX Insights from Slush.

Lumoa

Poor user experiences affect more of us more often: before we used computers 2-3 times a day and now we check our mobile phones 80 times a day (every 12 minutes). Did you know that text analytics at Lumoa are powered by AI? ”AI Naveen_Jain_CEO / Powerful conversation about the future healthcare. Certainly, yes!

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How AI Customer Feedback Can Revolutionize Customer Experience

InMoment XI

Predictive Analytics : Employing predictive models to identify potential future trends and outcomes based on historical data. Predictive Analytics can guide these enhancements by highlighting key areas of concern, while our Smart Summary feature transforms detailed feedback into concise, actionable insights.

Feedback 195
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Qualtrics vs Thematic: How To Use Them

Thematic

Use the information in this guide to choose which is the best text analytics solution for your business. Do you require enterprise-scale analytics or a more flexible AI-driven approach? Thematic: API-driven integrations make connecting with various customer feedback sources and existing analytics tools easy.

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