InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. It marks the dawn of an era where innovation transcends tradition, compelling the entire industry to follow suit or risk obsolescence.

Hospitality 195

Hospitality Call Center Retail NPS 195

Thematic

OCTOBER 30, 2024

2: Text analytics The core feature of any user research tool , including voice of the customer, is text analysis. Continuous product innovation VoC analysis provides a constant feedback loop, offering businesses insights that inform product development and innovation. Take Apple, for example.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

TechSee

MARCH 7, 2023

Dr. Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With travel consumers exposed to seemingly limitless hospitality solutions, providing an exceptional guest experience helps differentiate your brand from competitors.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Alida

APRIL 5, 2017

What does it look like, and how should providers implement it in their practices and hospitals? Apple, for instance, has discovered how to amass an almost cult-like following of loyal customers by delivering groundbreaking product innovations and an immersive and engaging in-store experience.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

AWS Machine Learning

NOVEMBER 15, 2022

At AWS, we have been investing in healthcare since Day 1 with customers including Moderna, Rush University Medical Center, and the NHS who have built breakthrough innovations in the cloud. Today, we’re excited to announce the launch of two new capabilities in HealthLake that deliver innovations for medical imaging and analytics.

Analytics 92

Analytics Healthcare Innovation Hospitality 92

CSM Magazine

MARCH 28, 2025

Getting insights from data Data analytics is a powerful tool that can benefit companies across industries. Casinos use data analytics to understand what their customers look for while on their sites, tracking different interactions from the games they prefer, to how they engage with promotions. Read on to find out more!

Company 52

Company Customer Service Hospitality Exceptional Customer Service 52

AWS Machine Learning

JANUARY 13, 2023

In the second post , we present the use cases and dataset to show its effectiveness in analyzing real-world healthcare datasets, such as the eICU data , which comprises a multi-center critical care database collected from over 200 hospitals. Therefore, it brings analytics to data, rather than moving data to analytics.

Analytics 92

Analytics Data Healthcare Hospitality 92

Storyminers

FEBRUARY 2, 2016

It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. The Cathy family have been building their brand based on service (they say hospitality) since 1946. Both Chick-fil-A and Disney have embedded hospitality and innovation into their cultures.

Sales 113

Sales Hospitality Guest Experience Culture 113

CSM Magazine

JANUARY 24, 2025

For example, getting commercial ice makers is essential in the hospitality and food service industries, riding on reliable performance. Other than skills, instilling accountability and teamwork promotes morale and the spirit of innovation.

Hospitality 52

Hospitality Training Metrics Measurement 52

Alida

OCTOBER 2, 2017

According to a study by First American Healthcare Finance and Health Forum, hospitals are increasing their IT budgets in the hopes of improving patient satisfaction. As president and CEO of Ed Bennett Consulting, he provides expert guidance to both hospitals and vendors to help them get the most out of digital technologies.

Self Service 100

Self Service Strategy Hospitality Social Media 100

CX University

JANUARY 2, 2025

Success hinges on meeting the expectations of an increasingly empowered customer base that demands immediacy, personalization, transparency, reliability, trust, and innovation. Creating an adaptive culture requires a shift toward collaboration that embraces diverse perspectives and innovative problem-solving.

Customer Journeys 52

Customer Journeys Customer Centricity Culture Innovation 52

AWS Machine Learning

JANUARY 13, 2023

This dataset comprises a multi-center critical care database collected from over 200 hospitals, which makes it ideal to test our FL experiments. They were admitted to one of 335 units at 208 hospitals located throughout the US between 2014–2015. This ensures the data of a hospital is hosted on its own server. HCLS use case.

Data 88

Data Analytics Hospitality Healthcare 88

Thematic

DECEMBER 9, 2019

The intuitive answer is no, since their industry is hospitality / travel. AirBnB is a travel/hospitality company, or according to the founders, an “experiences” company. When one player in the space creates an innovative solution, customers soon expect the same innovation from others. Analytics is huge in the tech world!

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

BirdEye

DECEMBER 19, 2024

Here are the key benefits that make AI marketing strategy essential for modern businesses: Enhanced customer insights AI tools dig deeper into customer data than traditional analytics ever could. Instead of managing tedious marketing tasks, your team can focus on developing innovative marketing strategies.

Strategy 52

Strategy Marketing Social Media Hospitality 52

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. InMoment’s NLP model powers our text mining and analytics platforms, enabling top brands to uncover powerful insights that drive significant changes.

Data 195

Data Social Media Net Promoter Score Analysis 195

COPC

OCTOBER 8, 2024

Proper oversight turns raw resources into a powerful asset, fueling innovation and success. Real-time insights from sources like sales metrics, customer interactions, and digital analytics help businesses stay competitive by spotting trends early and seizing opportunities. This task is far more than a back-office function.

Government 89

Government Data Hospitality Healthcare 89

NetBase

NOVEMBER 21, 2018

No industry is immune to change – and the hospitality industry is no exception. But what changes can hotel brands expect moving forward, and how can they avoid disruption by innovative competitors? It’s just one reason staying on top of things via real-time social analytics is so imperative. Disruptions and Disruptors.

Hospitality 43

Hospitality Industry Hotels Social Media 43

CSM Magazine

FEBRUARY 19, 2025

Those who embrace these innovations early can enhance efficiency, improve customer satisfaction, and gain a crucial competitive advantage. Todays customers expect a fast, efficient, and personalized dining experiencean expectation that AI meets through targeted innovations. But AI goes beyond just order-taking.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

CSM Magazine

JANUARY 3, 2025

Freshdesk AI also offers advanced analytics and reporting features, providing valuable insights into customer interactions and support performance. Travel and Hospitality In the travel and hospitality industry, AI tools facilitate seamless communication with international travelers.

Tools 52

Tools e-support Customer Satisfaction Travel 52

BirdEye

JANUARY 24, 2025

Boost brand visibility among global and local audiences Hotels operate in a highly competitive hospitality industry where standing out is key. A Salesforce Research study revealed that social media analytics help businesses understand customer preferences.

Social Media 52

Social Media Hotels Strategy Marketing 52

Horizon CX

DECEMBER 1, 2023

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

AWS Machine Learning

MARCH 15, 2024

Additionally, the datasets at individual institutes, organizations, and hospitals are often too small, are unbalanced, or have biased distribution, leading to model generalization constraints. Federated learning: An introduction Federated learning (FL) is a decentralized form of ML—a dynamic engineering approach.

Policies 123

Policies Data Hospitality Healthcare 123

Storyminers

JANUARY 24, 2017

Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. Machine vision, predictive analytics, interactive tech, responsive digital displays, and many other once-futuristic visions have become common in just a few years. 2: Stores are getting smarter. 3: Waiting is dying. . #3:

Contact Center 133

Contact Center Omni-Channel Brands Hospitality 133

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

AWS Machine Learning

FEBRUARY 14, 2024

In the following example, we implement a use case from the travel and hospitality industry to implement a personalized travel itinerary planner for customers who have upcoming travel plans. This solution can be used by the travel and hospitality industry to embed a personalized travel itinerary planner within their travel booking portal.

Chatbots 136

Chatbots Travel Hospitality Data 136

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Confirmit’s commitment to fostering innovation is nothing new. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

AWS Machine Learning

SEPTEMBER 12, 2024

Embracing innovative technologies like generative AI becomes crucial for organizations to stay competitive and deliver exceptional member experiences. He has over 20 years of experience working in Database and Analytics Domains. Solutions Architect at Amazon Web Services, with a passion for Data, Analytics, and GenAI solutions.

Healthcare 126

Healthcare Insurance Data Examples 126

AWS Machine Learning

OCTOBER 10, 2023

In healthcare, FL has been used to predict mortality of hospitalized patients based on electronic health records from multiple hospitals. The global model predicting mortality outperforms local models at all participating hospitals. The global model outperforms models trained with only local datasets by 20%.

Healthcare 115

Healthcare Training Hospitality Telecommunications 115

Strativity

APRIL 11, 2018

Hospitals’ and individual providers’ pay will eventually be partly based on how they are rated by patients. It has been empirically proven to correlate to 50% higher hospital profit margins. Starting in January 2015, CMS only awarded payments to plans (not providers) with ratings of 4 or higher. calls, emails, SMS, etc.),

Healthcare 67

Healthcare Multi-Channel Touchpoint Hospitality 67

Avaya

AUGUST 31, 2016

As I watched the performances from some of today’s most gifted athletes, I couldn’t help but think about this blog series on business innovation and the need to push further. My point here is that the very best in the world don’t become so without continually innovating and pushing themselves. Think about it: U.S.

Innovation 47

Innovation Sports Hospitality Healthcare 47

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

NetBase

SEPTEMBER 12, 2018

We’ve witnessed a diverse list of brands succeeding with product innovation based on social insights – from NRG , to Arby’s , to 7-Eleven and Ocean Spray. Like Image Analytics and other products updates, these new and exciting data points take our users beyond basic metrics to provide a much more detailed view of the customer.

Analytics 49

Analytics Data Metrics Analysis 49

AWS Machine Learning

SEPTEMBER 24, 2024

Working with the AWS Generative AI Innovation Center , DoorDash built a solution to provide Dashers with a low-latency self-service voice experience to answer frequently asked questions, reducing the need for live agent assistance, in just 2 months. seconds or less. If you don’t already have one, you can create one.

Knowledge Base 97

Knowledge Base Contact Center Connections Hotels 97

CSM Magazine

DECEMBER 18, 2018

As the year draws to an end, Philip Say, VP of Innovation Product Management at Sutherland Labs makes his CX predictions for 2019. Contextual awareness will redefine the customer experience. About the Author. Philip has nearly two decades of software/cloud experience with former roles at VMware, Joyent, SAP, Peoplesoft and Accenture.

Customer Experience 79

Customer Experience Chatbots Hospitality Hotels 79