InMoment XI

NOVEMBER 13, 2024

Calculate your business’s ROI using InMoment’s VoC tools. Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. References Semrush.

Customer Retention 195

Customer Retention How To Analysis ROI 195

Lumoa

JULY 10, 2018

Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info.

ROI 284

ROI Customer Experience NPS Financial 284

Lumoa

NOVEMBER 29, 2021

Is it possible to determine the ROI of customer experience, if so, how do you do that? In addition, we share tools that will help you calculate the ROI of your own customer experience projects. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics.

ROI 243

ROI Customer Experience NPS Financial 243

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Why is Predictive Analytics Important?

Analytics 195

Analytics Data Effort Score Social Media 195

InMoment XI

OCTOBER 24, 2024

By providing the tools necessary for effective communication, personalization, and analytics, these platforms enable businesses to build stronger relationships with their customers. InMoment has also been recognized for having the fastest ROI time, the best support, and the easiest to use.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

NOVEMBER 7, 2024

Hospitality: Sending personalized booking confirmations and pre-arrival checklists for a smoother guest experience. Advanced analytics features, like sentiment analysis and feedback segmentation, allow brands to uncover deep insights and make impactful, real-time improvements. References Salesforce.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

ECXO

DECEMBER 25, 2024

Innovate Based on CX Insights What to Do: Use customer feedback and data analytics to identify gaps and develop new products or services. Example Action: Use analytics tools to link CSAT improvements to revenue growth, demonstrating CXs ROI. Experiment with new approaches to exceed customer expectations.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

SEPTEMBER 26, 2024

Why Channel Deflection is Critical to ROI-Fueled CX Every call in your contact center represents a breakdown in your customer journey. fully loaded with call center systems and agent handle time and note-taking) Multiply those numbers together and that’s the ultimate goal of ROI you’re chasing. (Eg.

Call Center 195

Call Center Self Service Contact Center ROI 195

ECXO

JUNE 11, 2023

Which metrics should you use to track to measure performance and demonstrate ROI? Choose the right metrics to measure success – measuring success through analytics will help you identify areas where you can improve the experience. How do customers experience your brand – across touchpoints? And where you need to change strategy.

B2B 390

B2B B2C Touchpoint Customer Journeys 390

InMoment XI

DECEMBER 13, 2024

The analytical insights help improve customer satisfaction and retention. Look for a platform offering: Call transcription Sentiment analysis Customizable reports Integration with existing systems InMoment offers a comprehensive contact center tool combining advanced analytics, accurate transcriptions, and multiple integrations.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

InMoment XI

FEBRUARY 2, 2024

The event brought in senior leadership from analytics, CX, insights, and VoC programs from 44 different brands, all with the common goal: sharing how integrated CX is making groundbreaking changes to their companies, customer experiences, and the market as a whole.

Hospitality 195

Hospitality Call Center Retail NPS 195

InMoment XI

OCTOBER 4, 2024

Furthermore, organizations that choose InMoment for the customer experience management solution realize ROI in half the time compared to competitors. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

SEPTEMBER 1, 2022

You get a greater return on your investment (ROI) from repeat customers than trying to acquire a first-time customer Even though only 12% to 15% of customers are loyal to a single retailer, they represent between 55% to 70% of the retailer’s sales. Why Is Customer Retention Important? Eliminate Customer Friction.

Customer Retention 195

Customer Retention How To Customer Journeys Telecommunications 195

BirdEye

DECEMBER 19, 2024

Here are the key benefits that make AI marketing strategy essential for modern businesses: Enhanced customer insights AI tools dig deeper into customer data than traditional analytics ever could. Predictive analytics and market intelligence AI-powered competitive intelligence helps you stay ahead of market trends.

Strategy 52

Strategy Marketing Social Media Hospitality 52

BlueOcean

MARCH 14, 2024

Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing. What does it really look like to source a strategic partnership with an outsourced customer care provider? We sat down with Director of Strategic Sourcing and Logistics at St. All the mundane but necessary details.

Contact Center 177

Contact Center Resources Hospitality Customer Care 177

North Highland

SEPTEMBER 3, 2019

Sponsorships have long been a key tactic in the marketing toolbox for hospitality companies. While measuring impressions and reach of a sponsorship at an event like this will easily show one facet of success, it can be challenging to prove ROI and show that the sponsorship was a worthwhile business investment.

Hospitality 61

Hospitality Industry Sports ROI 61

Alida

OCTOBER 2, 2017

According to a study by First American Healthcare Finance and Health Forum, hospitals are increasing their IT budgets in the hopes of improving patient satisfaction. So how can organizations make sure that the billions of dollars they invest in digital transformation deliver ROI? A health care hall of famer.

Self Service 100

Self Service Strategy Hospitality Social Media 100

BlueOcean

MARCH 14, 2024

Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing. What does it really look like to source a strategic partnership with an outsourced customer care provider? We sat down with Director of Strategic Sourcing and Logistics at St. All the mundane but necessary details.

Contact Center 156

Contact Center Resources Hospitality Customer Care 156

inQuba

JANUARY 12, 2025

The ROI definitely flowed from Jobs masterful marketing capabilities. For many in telcos, insurance, financial services, hospitality, entertainment, retail, your product offerings look a lot more like the Android releases that the Apple Blockbuster approach (even Apple has 28 unique differentiated products in 2024).

ROI 52

ROI Marketing Multi-Channel Customer Journeys 52

BirdEye

JANUARY 24, 2025

Boost brand visibility among global and local audiences Hotels operate in a highly competitive hospitality industry where standing out is key. A Salesforce Research study revealed that social media analytics help businesses understand customer preferences. Share travel guides to position your hotel as a trusted travel partner.

Social Media 52

Social Media Hotels Strategy Marketing 52

NetBase

MAY 15, 2020

Even street artist Banksy got in on this celebration by making and donating a beautiful picture to a hospital in the UK, honoring Nurses everywhere. This company is donating 250,000 CeraVe products to hospitals and health centers. In the wake of COVID-19, these frontline heroes are finally being recognized. Adidas Brings Printable PPE.

Brands 98

Brands Hospitality Healthcare Transportation 98

COPC

OCTOBER 8, 2024

Real-time insights from sources like sales metrics, customer interactions, and digital analytics help businesses stay competitive by spotting trends early and seizing opportunities. The Five Essentials for AI ROI in Data Governance AI’s performance ties directly to the quality of its inputs.

Government 89

Government Data Hospitality Healthcare 89

Gravy Analytics

JULY 15, 2019

Location-based competitive intelligence tools might include advertising audiences as well as data on foot traffic to competitor locations, behavioral analytics for competitors’ custom bases, and competitive analytics. Location Data Can Improve Advertising ROI by Up to 600 Percent. Download the case study for more details.

Advertising 68

Advertising Data ROI Automotive 68

BirdEye

MARCH 6, 2025

Post at optimal engagement times based on audience analytics. Use AI-powered analytics to refine content and SEO strategy Tracking SEO performance and customer behavior helps businesses optimize their search results’ visibility and content effectiveness. Track performance metrics to refine your social media strategy.

Tips 85

Tips Tools Social Media Multi-Channel 85

NetBase

SEPTEMBER 26, 2019

Social analytics are immensely valuable to any business, but making the business case for it can be challenging. Our latest report, Making the Business Case for Social Analytics , answers these questions and more. Competitive advantages/savings social analytics creates. Hospitality and restaurants. Why people are buying.

Analytics 40

Analytics Competitive Advantage ROI Entertainment 40

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Successful VoC programs need strong text analytics solutions. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Strativity

APRIL 11, 2018

Hospitals’ and individual providers’ pay will eventually be partly based on how they are rated by patients. It has been empirically proven to correlate to 50% higher hospital profit margins. Starting in January 2015, CMS only awarded payments to plans (not providers) with ratings of 4 or higher.

Healthcare 67

Healthcare Multi-Channel Touchpoint Hospitality 67

InMoment XI

APRIL 3, 2024

Each of these advantages leads to and reinforces the same outcome: Increased revenue and improved ROI on customer-facing initiatives. To exemplify what a great digital customer experience looks like, let’s look at a guest’s experience with a hospitality brand. What Factors Make a Good Digital Experience?

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Hero Digital

MARCH 26, 2020

is capacity — the capacity of hospitals, emergency departments, and outpatient centers to treat the rising infection rate of COVID-19. The CDC and Microsoft have developed an AI-powered coronavirus “self-checker” chatbot that helps people who feel sick figure out whether they should go to the hospital. Contact us.

Healthcare 79

Healthcare Self Service Hospitality Conference 79

Happy or Not

APRIL 1, 2025

By using the best tools for collecting feedback, such as HappyOrNots real-time reporting and analytics, organizations can enhance customer satisfaction, boost customer retention, and create a seamless feedback loop that continuously drives improvement.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

Gravy Analytics

JULY 12, 2019

Companies in a wide range of industries, such as retail, automotive, commercial real estate, travel and entertainment, and hospitality, are using location data to improve the outcomes of their advertising investments. Advertisements and offers that are highly relevant gain better results, improving the CTR and the ROI of campaigns.

Advertising 40

Advertising Data ROI Automotive 40

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. She is the Sr. LinkedIn : [link] /.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

FEBRUARY 19, 2023

Navigating the process of becoming a digitally enabled business is understandably challenging for hospitals, health systems, and other provider organizations. It requires an infusion of new ways of thinking and working throughout operations, predicated on a shared vision held by leadership and permeating the entire organization.

Healthcare 52

Healthcare Hospitality Innovation Report 52

North Highland

SEPTEMBER 16, 2019

While overall projections for the industry are still promising, this change is an alarm bell for hospitality and timeshare brands developing data and acquisition strategies for the next decade. More importantly, getting these insights to marketing and sales on the front lines ensures ROI and success.

Travel 45

Travel ROI Entertainment CRM 45

BirdEye

MARCH 7, 2023

Finally, the success or failure of a social media campaign is heavily reliant on analytics. Alternatively, if you’re selling orthopedic products, you will likely focus on senior care establishments, hospitals, clinics, and rehabilitation facilities. Most social media platforms come with some level of analytics tools built-in.

Social Media 94

Social Media Tips Multi-Channel Infographics 94