InMoment XI

JUNE 24, 2024

With the increased adoption of AI in business across all industries, there has also been a rise in text mining and analytics. For text analytics, it assesses vendors based on a detailed set of criteria to provide a comparative analysis. Get the Report What is the Difference Between Gartner and Forrester?

Analytics 260

Analytics How To Roadmap Knowledge Base 260

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

Analytics 493

Analytics Data Marketing Customer Journeys 493

InMoment XI

AUGUST 15, 2023

Among the arsenal of tools available to create continuous positive experiences, predictive analytics software and, more specifically, predictive analytics tools stand out as game-changers in not only understanding customer behavior but also in shaping exceptional customer experiences. What Are Predictive Analytics Tools?

Analytics 260

Analytics Tools Customer Experience Retail 260

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

InMoment XI

OCTOBER 19, 2021

My name is Melanie Disse and I have over 10 years of industry experience—most recently in a VoC role at Mercury New Zealand. In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. We have bots, call notes, and so much more.

Analytics 493

Analytics Data Customer Experience Social Media 493

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

BlueOcean

DECEMBER 18, 2023

At a recent industry conference, the session on quality assurance began with the keynote speaker taking the mic, and boldly announcing: “when it comes to QA, monitoring one percent of one percent is BS, and we all know it.” Conversation analytics platforms make that possible. She was blunt. But she wasn’t wrong.

Contact Center 177

Contact Center Industry Average Handle Time First Call Resolution 177

InMoment XI

OCTOBER 19, 2021

My name is Melanie Disse and I have over 10 years of industry experience—most recently in a VoC role at Mercury New Zealand. In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. We have bots, call notes, and so much more.

Analytics 295

Analytics Data Customer Experience Social Media 295

Fox Metrics

NOVEMBER 14, 2022

The restaurant industry has the potential to be extremely fruitful, but you have to overcome a plethora of obstacles associated with the small profit margin, customer relations, and supply management. It’s called restaurant industry analytics , and it’s a necessary tool for any restaurant operator.

Analytics 52

Analytics Industry Customer Satisfaction Data 52

Lumoa

JANUARY 23, 2018

Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Which one should be tackled first? Learn More.

Analytics 304

Analytics NPS Financial Analysis 304

CloudCherry

FEBRUARY 26, 2019

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part.

Analytics 256

Analytics Report Analysis Study 256

QuestionPro Audience

MARCH 16, 2018

Previously, the data segmentation the movie industry used was very high-level: gender, age, income. Richard Maraschi, global leader of advanced analytics at IBM, is helping studios leverage the feedback consumers put online to make better creative and marketing decisions. “Now You need predictive analytics tools to do that stuff.”.

Entertainment 247

Entertainment Industry Data Advertising 247

InMoment XI

JULY 26, 2024

Reputation management services are provided by industry experts, who monitor, manage, and improve the online reputation of businesses. Examples of Reputation Management Services Reputation management services can vary by industry. To make sense of all your reviews and mentions, our detailed analytics provide in-depth reports.

Brands 260

Brands Management Social Media Competitive Advantage 260

West Monroe

JUNE 25, 2024

Data mastery is quickly becoming a game-changer in the manufacturing industry, revolutionizing production processes, supply chain management, and operational efficiency. The Manufacturing Leadership Council's Manufacturing in 2030 Project dives deep into the opportunities and challenges of data mastery within the industry.

Industry 52

Industry Data Government Leadership 52

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Addressing Customer Feedback Is Crucial Telcos, like many companies across industries, face the common problem of having multiple channels for collecting customer feedback.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. Conclusion.

Insurance 77

Insurance Analytics Industry e-support 77

ECXO

AUGUST 12, 2024

This article explores the top MarTech solutions that are revolutionizing CX, the challenges the industry faces, and how these technologies are being leveraged across different global markets to drive B2B success. The ECXO is an open access CX Professional Business Network.

Customer Experience 351

Customer Experience e-support Social Media B2B 351

Uniphore

JANUARY 21, 2022

Few industries are as closely regulated as healthcare. AI-powered analytics optimize patient and member services. Organizations need to assess their current barriers to consumer satisfaction and deploy analytics and patient-centric technologies to improve the convenience, speed and transparency of care. healthcare costs.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. examine the differences between generative and analytical AI, focusing on the importance of good data and its role in delivering exceptional CX. Nexcom A/S and COPC Inc.

Industry 116

Industry Customer Experience Analytics Training 116

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. How can you distinguish between a product that offers a few basic speech analytics capabilities and a robust AI-powered interaction analytics solution?

Interaction 100

Interaction Analytics Contact Center Telecommunications 100

Lumoa

DECEMBER 18, 2017

Customer experience and engagement are already changing the way businesses work covering larger and larger industries. The future of the feedback analysis - text and voice analytics. I am a big fan of text and voice analytics. Text analytics help you to hear the real voice of the customer.”

Analytics 273

Analytics Customer Journeys Customer Experience Net Promoter Score 273

SurveySparrow

NOVEMBER 22, 2023

It’s a known fact that data analytics tools help you climb the ladder of productivity. This blog will look deeper into the top ten data analytics tools, their features, pricing, and all you need to know about them. What is a Data Analytics Tool? Analytical tools tell you what’s going on.

Analytics 52

Analytics Tools Data Analysis 52

MiaRec

JULY 14, 2023

Contact centers in the Financial Services Industry (FSI) are responsible for their institution’s reputation. How can adopting a Voice Analytics solution help them meet customer expectations and compliance requirements?

Contact Center 85

Contact Center Financial Analytics Strategy 85

MiaRec

MAY 19, 2023

When looking for ways to upgrade your contact center, you face an onslaught of industry jargon. Do you need a Conversation Intelligence or Conversation Analytics platform? If you wanted to analyze your call data, should you look for a Speech or Voice Analytics solution?

Analytics 85

Analytics Contact Center Industry Data 85

Helpware

OCTOBER 30, 2023

Artificial Intelligence (AI) transforms every industry it touches. By incorporating AI and machine learning from advanced data analytics to automated customer support, this technology is permeating every facet of the business process outsourcing (BPO)world. With the AI industry’s trajectory aiming sky-high, from $86.9

Industry 85

Industry Analytics Survey Technology 85

SurveySparrow

APRIL 15, 2024

There was a time when the tech industry heavily focused on development services. Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Here are a few other ways SurveySparrow can help with product analytics.

Analytics 52

Analytics Tools Analysis User Experience 52

NobelBiz

MAY 14, 2024

One of the most transformative technologies in recent years is conversational analytics. But what exactly is conversational analytics, and why is it becoming an indispensable tool in call centers? What Is Conversational Analytics? Conversational analytics stands as a crucial technology in customer service.

Call Center 59

Call Center Analytics Contact Center Effort Score 59

Clarivate

JULY 3, 2024

The medical technology industry is emerging from a turbulent pandemic era strong, with some really exciting innovations making their way to patients, several of which we showcased in our recent Medical Technologies to Watch report. The post Six trends to watch for the global MedTech industry appeared first on Clarivate.

Trends 52

Trends Industry Healthcare Hospitality 52

AWS Machine Learning

JUNE 26, 2024

The approach showed in this post sets a pattern for many back-office documents processing use cases, benefiting the capital markets industry in reducing costs and enhancing staff productivity. Saby has 20+ years of experience in the field of design and implementation of IT Solutions, Data Analytics, and AI/ML/GenAI.

Industry 92

Industry Marketing Analysis Banking 92

MiaRec

MARCH 30, 2024

In the interview, Charlie and John discuss the advantages and practical uses of Generative AI Technology in CX industry. What guardrails have you put in place to mitigate GenAI risks? What’s next for MiaRec in terms of GenAI innovation?

Analytics 88

Analytics Contact Center Video Customer Satisfaction 88

Feedbackly

DECEMBER 14, 2023

One is the good old customer sentiment analysis, while the other is the customer emotions analytics. It’s a popular metric used by businesses across various industries to gauge their relationship with the clientele. What is Emotion Analytics? Sentiment Analysis vs. Emotion Analytics: Which is Better? So, which is better?

Analysis 52

Analysis Analytics Software Metrics 52

MiaRec

JULY 3, 2023

While adopting a Voice Analytics solution can improve agent performances and business operations, contact centers in highly regulated industries such as healthcare must ensure that any solution they adopt adheres to strict compliance regulations, lest they want to pay severe fines.

Contact Center 90

Contact Center Healthcare Analytics Industry 90

Uniphore

SEPTEMBER 7, 2021

We discuss: New CX innovations in the insurance industry. Bringing an analytics mindset to the role. New CX innovations in the insurance industry. A customer-first approach is rising in popularity across all industries including insurance. KV Dipu, Bajaj Allianz General[/ctt] Bringing an analytics mindset to the role.

Insurance 100

Insurance Industry Innovation Analytics 100

Confirmit

OCTOBER 1, 2020

Before the pandemic, the research industry was already evolving from the traditional agency model where a project is designed, executed and delivered (usually in a PowerPoint deck that is reviewed and “shelved”) to a dynamic, data driven approach that recognizes the value and relevance of a variety of data sources.

Analytics 52

Analytics Industry Data Groups 52