InMoment XI

AUGUST 15, 2023

Among the arsenal of tools available to create continuous positive experiences, predictive analytics software and, more specifically, predictive analytics tools stand out as game-changers in not only understanding customer behavior but also in shaping exceptional customer experiences. What Are Predictive Analytics Tools?

Analytics 260

Analytics Tools Customer Experience Retail 260

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.

Analytics 130

Analytics Innovation Contact Center Analysis 130

TechSee

JUNE 10, 2021

It’s no secret that truck rolls are a necessary evil for the service industry. But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. . Four Truck Roll Optimization Innovations. Deal with Data Analytics. Yes, they cost a lot. billion devices.

Self Service 207

Self Service Innovation Analytics Transportation 207

Clarivate

JUNE 27, 2024

Discover how our combination of data-driven insights and analysis in digital health research and innovation highlight global societal impact in our latest report Digital health encompasses the use of digital technologies such as mobile apps, wearables and telemedicine, to improve health and healthcare delivery.

Innovation 80

Innovation Healthcare Government Analysis 80

QuestionPro Audience

MARCH 16, 2018

Previously, the data segmentation the movie industry used was very high-level: gender, age, income. Richard Maraschi, global leader of advanced analytics at IBM, is helping studios leverage the feedback consumers put online to make better creative and marketing decisions. “Now You need predictive analytics tools to do that stuff.”.

Entertainment 247

Entertainment Industry Data Advertising 247

InMoment XI

DECEMBER 1, 2022

Experience Improvement is made possible through our industry-leading Experience Intelligence XI technology and our in-house Experience Improvement (XI) services teams. We have been named Leaders in the Forrester Text Analytics Wave, Forrester Customer Feedback Wave, the Gartner Magic Quadrant for Voice of the Customer, and more!

Self Service 493

Self Service Analytics ROI Automotive 493

Clarivate

APRIL 25, 2024

Patent mapping for SDGs Innovation is a critical lever for sustainability. Patents can help organizations measure this innovation and provide a trackable KPI to map progress against UN SDGs. At Clarivate, our Patent Analytics and Intelligence Consulting teams can help. Insights derived from IP can help in a number of ways.

Innovation 59

Innovation Policies Case Study Study 59

West Monroe

JUNE 25, 2024

Data mastery is quickly becoming a game-changer in the manufacturing industry, revolutionizing production processes, supply chain management, and operational efficiency. The Manufacturing Leadership Council's Manufacturing in 2030 Project dives deep into the opportunities and challenges of data mastery within the industry.

Industry 52

Industry Data Government Leadership 52

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Addressing Customer Feedback Is Crucial Telcos, like many companies across industries, face the common problem of having multiple channels for collecting customer feedback.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

InMoment XI

MARCH 20, 2024

In the midst of a financial industry crisis, Metro Bank emerged in 2010 with a bold vision—to create fans, not just customers. Championing a Retail-Like Banking Experience Metro Bank’s innovative approach emphasised “stores” over traditional “branches.”

Customer Centricity 260

Customer Centricity Net Promoter Score Banking Effort Score 260

Clarivate

MARCH 6, 2024

For 13 years, Clarivate has identified the organizations leading the world in technology research and innovation. As the pace of innovation continues to accelerate and competition intensifies, we introduce the Top 100 Global Innovators 2024. The effect of difference Each year, Clarivate publishes the Top 100 Global Innovators.

Innovation 52

Innovation Report Analysis Analytics 52

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. Conclusion.

Insurance 80

Insurance Analytics Industry e-support 80

Clarivate

JULY 3, 2024

The medical technology industry is emerging from a turbulent pandemic era strong, with some really exciting innovations making their way to patients, several of which we showcased in our recent Medical Technologies to Watch report. The post Six trends to watch for the global MedTech industry appeared first on Clarivate.

Trends 52

Trends Industry Healthcare Hospitality 52

MiaRec

MARCH 30, 2024

What’s next for MiaRec in terms of GenAI innovation? In the interview, Charlie and John discuss the advantages and practical uses of Generative AI Technology in CX industry. How long will it take businesses to set this up in their contact centers? What guardrails have you put in place to mitigate GenAI risks?

Analytics 88

Analytics Contact Center Video Customer Satisfaction 88

AWS Machine Learning

MARCH 4, 2024

Customers such as ADP, Broadridge, Cloudera, Dana-Farber Cancer Institute, Genesys, Genomics England, GoDaddy, Intuit, M1 Finance, Perplexity AI, Proto Hologram, Rocket Companies and more are using Anthropic’s Claude models on Amazon Bedrock to drive innovation in generative AI and to build transformative customer experiences.

Innovation 138

Innovation Travel Financial Exercises 138

Uniphore

SEPTEMBER 7, 2021

We discuss: New CX innovations in the insurance industry. Bringing an analytics mindset to the role. New CX innovations in the insurance industry. A customer-first approach is rising in popularity across all industries including insurance. Only then can a company stay on the razor-edge of innovation.

Insurance 100

Insurance Industry Innovation Analytics 100

TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Data Analytics: From reactive to predictive response. Every time technician is dispatched, the company incurs a significant expense.

Innovation 153

Innovation Technology Self Service Call Center 153

InMoment XI

AUGUST 17, 2023

Net Promoter Score Driver #1: Deliver on Product Quality and Innovation Customer experience plays a crucial role in driving great product quality and innovation. Leverage customer data and analytics to understand their preferences, purchase history, and behaviour.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

InMoment XI

MAY 10, 2024

Practical AI Strategies to Implement Today for Future Success The XI Forum Club, which took place in Cologne, Germany, gathered industry experts to explore the future outlook for customer experience. 5: Personalisation is Paramount In the era of predictive analytics and personalisation, AI emerges as the cornerstone of CX excellence.

Social Media 260

Social Media Analysis Chatbots Analytics 260

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. This isn’t just in industries like tech or finserv—this tech is breaching every market.

Hospitality 260

Hospitality Call Center Retail NPS 260

CSM Magazine

FEBRUARY 20, 2024

This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards. Integration of cutting-edge technology The sports betting industry is harnessing the power of technology to revolutionize customer service.

Sports 52

Sports Innovation Technology Customer Service 52

CSM Magazine

MAY 9, 2024

In a recent panel discussion hosted at our Disrupt event in London , a group of industry experts explored how emerging tools and platforms are empowering companies to elevate their customer service to new heights. However, conservative thinking can sometimes stifle innovation. The key is empowering frontline staff to embrace change.

Innovation 52

Innovation Technology Customer Service CRM 52

C3Centricity

APRIL 23, 2024

The rapid evolution of today’s digital landscape only compounds these challenges, demanding strategic agility and an analytical mindset from today’s marketing leaders. Foster Creativity and Innovation It’s not all bad news! of company revenue to 9.1%

ROI 261

ROI Marketing Social Media How To 261

AWS Machine Learning

DECEMBER 19, 2023

Overall, ML use cases require a readily available integrated solution to industrialize and streamline the process that takes an ML model from development to production deployment at scale using MLOps. He is an evangelist who loves to help customers leverage new technologies and build repeatable industry solutions to solve their problems.

Analytics 112

Analytics Training Government System 112

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 80

Conference Analytics Connections Tips 80

Zonka Feedback

JULY 18, 2024

So you've just launched a groundbreaking new product, a game-changer in your industry? Fast forward, a year later, a competitor releases a similar product, not quite as innovative, but with a fervent online community singing its praises. Early reviews are glowing, sales figures are exceeding expectations – a textbook success story.

Industry 52

Industry Brands NPS How To 52

Optimove

JULY 24, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: The goal: optimizing lotteries’ online marketing campaigns The growth marketing team at Scientific Games was looking to help the government sponsored lotteries they support with effective social media programs.

Innovation 52

Innovation Social Media CRM Government 52

Gainsight

MAY 24, 2022

Product analytics and behavioral data reveal more than just our habits. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation.

Innovation 105

Innovation Roadmap Analytics Meeting 105

Qualtrics

JULY 29, 2021

Today is an exciting day— Qualtrics has agreed to acquire Clarabridge , the industry leader in omnichannel conversational analytics. And part of achieving that goal is being able to complement our organic innovation with smart acquisitions. Combining our strengths will create the best of both worlds for our customers.

Omni-Channel 49

Omni-Channel Analytics Industry Innovation 49

ECXO

AUGUST 12, 2024

Utilize Data Analytics: Track user interactions with data analytics to identify patterns that can inform design improvements. Figma (United States): Figma revolutionized the design industry by offering a collaborative, cloud-based design tool that is both powerful and easy to use.

User Experience 388

User Experience Case Study Financial e-support 388

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. Kettering revolutionized the auto industry with the electric self-starter (no more hand cranking!). So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional.

Innovation 52

Innovation NPS Leadership Loyalty 52

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. Kettering revolutionized the auto industry with the electric self-starter (no more hand cranking!). So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional.

Innovation 52

Innovation NPS Leadership Loyalty 52

CSM Magazine

JANUARY 2, 2024

These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics. In this article, we will explore how casinos can use data analytics to enhance high roller customer service and ultimately drive business success.

Omni-Channel 52

Omni-Channel Analytics Data Customer Service 52

Interactions

SEPTEMBER 13, 2024

In the ever-evolving world of customer experience (CX), Boston is home to some of the most innovative and transformative leaders in the industry. His expertise in analytics and strategy, combined with a deep understanding of customer needs, helps create a seamless, personalized shopping experience.

Customer Experience 62

Customer Experience Customer Journeys Banking Chief Customer Officer 62

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136