AWS Machine Learning

MARCH 4, 2024

Customers such as ADP, Broadridge, Cloudera, Dana-Farber Cancer Institute, Genesys, Genomics England, GoDaddy, Intuit, M1 Finance, Perplexity AI, Proto Hologram, Rocket Companies and more are using Anthropic’s Claude models on Amazon Bedrock to drive innovation in generative AI and to build transformative customer experiences.

Innovation 144

Innovation Travel Financial Exercises 144

AWS Machine Learning

APRIL 30, 2024

To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. You can also use generative call summarization through Amazon Transcribe Post Call Analytics Solution for post-call summaries. This reduces customer wait times and improves agent productivity.

Analytics 116

Analytics Customer Service Call Recording Contact Center 116

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Michelle is an advocate for expanding ideation and innovation to your entire organization.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. Opportunities for innovation Rocket services over 2.6 This agile methodology allowed them to create space for exploration and innovation.

Analytics 116

Analytics Self Service First Call Resolution Banking 116

Win the Customer

DECEMBER 23, 2024

As a product manager, it’s crucial to stay ahead of these trends to deliver innovative and customer-centric solutions. AI-Powered Customer Analytics: Trend: AI is transforming customer data analysis by providing deeper insights into customer behavior, sentiment, and preferences.

Customer Service 59

Customer Service Social Media e-support Travel 59

CX Journey

AUGUST 22, 2014

I think there are three ways to look at this sixth sense: (1) anticipating an event or issue and addressing it before a customer knows about it or deals with it (proactive service); (2) sensing something in or about the customer in front of you (empathic intuition); and (3) asking for a faster horse (innovation). Is that possible?

Customer Experience 166

Customer Experience Travel Airlines Hotels 166

TechSee

OCTOBER 23, 2018

For organizations to succeed in creating a truly personalized CX, innovative approaches must be implemented that resonate deeply with customers so that they feel valued and appreciated. AI Innovations that can boost personalized customer service. Customer Analytics. Virtual Assistants.

Tools 157

Tools Customer Service Chatbots How To 157

BirdEye

JANUARY 24, 2025

But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. According to an American Express study, 75% of travelers turn to social media to research and find inspiration for their next trip, surpassing even recommendations from friends and family.

Social Media 52

Social Media Hotels Strategy Marketing 52

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. This process, called “episodic future thinking,” involves mentally time-traveling to simulate possible outcomes based on past knowledge.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

AWS Machine Learning

JUNE 3, 2024

In this post, we explore an innovative solution that uses Amazon SageMaker Canvas for mental health assessment at the workplace. At Amazon, where innovation and customer obsession are at the core of our values, we understand the importance of fostering a mentally healthy workforce.

Innovation 114

Innovation Analysis Data Training 114

TechSee

OCTOBER 2, 2018

According to a prediction by the IDC , by 2020, 30% of Global 2000 companies will be using data from digital twins of IoT-connected products to improve innovation and organizational efficiency, achieving productivity gains of up to 25%. Here are some sample use cases: Predictive analytics and maintenance. Remote troubleshooting.

Technology 176

Technology Self Service Innovation Trends 176

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Thematic

FEBRUARY 24, 2025

Align teams and predictive analytics to anticipate needs. AI-driven analytics uncover hidden trends and predict customer needs. Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. Let’s go! One example?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Talkdesk

MAY 11, 2020

Internet Travel Solutions (ITS) is a leading, global travel management company that focuses on smart, fast and easy solutions, with products and services to solve customer problems and provide long-term value. ITS agents can also take advantage of valuable insights due to Talkdesk’s strong analytics and reporting capabilities.

Travel 61

Travel Contact Center Hospitality Innovation 61

AWS Machine Learning

FEBRUARY 14, 2024

We build a personalized generative AI travel itinerary planner as part of this example and demonstrate how we can personalize a travel itinerary for a user based on their booking and user profile data stored in Amazon Redshift. This solution contains two major components.

Chatbots 136

Chatbots Travel Hospitality Data 136

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. To remain competitive, capital markets firms are adopting Amazon Web Services (AWS) Cloud services across the trade lifecycle to rearchitect their infrastructure, remove capacity constraints, accelerate innovation, and optimize costs.

Analytics 78

Analytics Management Policies Comparison 78

Thematic

DECEMBER 9, 2019

I still remember one time my husband and I travelled from New Zealand to Singapore with our two little kids. We were on our way to do a European work and travel adventure and decided to spend a few days in Singapore. The intuitive answer is no, since their industry is hospitality / travel. Analytics is huge in the tech world!

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Insurance 92

Insurance Analytics Industry e-support 92

Thematic

MARCH 26, 2025

But those who embrace a continuous cycle of feedback and action gain a powerful advantage—the ability to adapt, innovate, and stay ahead of the competition. Predicting Emerging Issues Before They Escalate Successful businesses use AI-powered predictive analytics to detect early warning signs based on subtle shifts in feedback patterns.

Feedback 62

Feedback Social Media Analysis Survey 62

rethinkCX

JANUARY 27, 2025

Ron is a seasoned BPO and customer experience (CX) sales leader with extensive global experience across industries such as retail, travel, healthcare, banking, technology, and gaming. Ron highlights how AI-powered analytics and automation have improved decision-making, while ensuring consistency across all customer touchpoints.

Roadmap 52

Roadmap Healthcare Call Center Travel 52

NetBase

MAY 23, 2019

How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? Social listening clues you in to the issues that are top-of-mind for travelers, as well as which matter most. Marriott has also seen increased love for their personalization and innovation efforts.

Travel 56

Travel Customer Care Hotels Touchpoint 56

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. With the rise of machine learning, predictive analytics is becoming the status quo.

Analytics 67

Analytics Social Media Travel Banking 67

QuestionPro Audience

JULY 26, 2018

Da Vinci was part of the innovative, humanistic movement that provided flowing, action-rich images – all relating to the surrounding culture and its traditions. Just like sales and marketing should work together to move a brand forward, so should analytics and creative. MAKING IT WORK.

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

AWS Machine Learning

JANUARY 7, 2025

accelerate their business transformation through innovative, and scalable solutions, on the AWS Cloud. He is passionate about enabling organizations to transform transform their business, using advanced analytics and AI. He helps customers in the Northeast U.S.

Effort Score 104

Effort Score Policies Knowledge Base Metrics 104

AWS Machine Learning

FEBRUARY 21, 2025

Thats why we use advanced technology and data analytics to streamline every step of the homeownership experience, from application to closing. Data refinement: Raw data is refined into consumable layers (raw, processed, conformed, and analytical) using a combination of AWS Glue extract, transform, and load (ETL) jobs and EMR jobs.

Data 70

Data Company Effort Score Financial 70

Circular Edge

JANUARY 21, 2025

Adding to the complexity is the need to allocate resources effectively, balance profitability across practices, and navigate the increasing demand for agility and technological innovation. Oracle Cloud EPM enables granular planning, supporting budget owners in: Monitoring direct expenses like client-specific travel and office supplies.

Report 52

Report Financial Metrics Travel 52

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. accelerate their business transformation through innovative, and scalable solutions, on the AWS Cloud.

Analytics 91

Analytics Marketing Training Data 91

Clarivate

JUNE 28, 2024

Creating a market The market for AI in diagnostics is poised for rapid growth through the end of the decade , buoyed by the emergence of startups and increased funding, with key players focusing on innovative product development strategies using AI-backed solutions in diagnostics. References: Goldfarb, A., Teodoridis, F.

Travel 52

Travel Healthcare System Analysis 52

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. The Recent Shift in Traveller Behaviour The pandemic has been a catalyst for change, altering the landscape of travel in ways we couldn’t have anticipated. catering to the diverse needs of American travellers.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

AWS Machine Learning

JULY 15, 2024

AWS enables us to scale the innovations our customers love most. Innovations like this are why we’ve been partnered with AWS since the beta in 2006.” – Andrew Laffoon, CEO, Mixbook Conclusion Mixbook started experimenting with AWS generative AI solutions to augment their existing application in early 2023.

Travel 119

Travel e-support Innovation User Experience 119

AWS Machine Learning

MARCH 18, 2025

By taking advantage of these innovative technologies, healthcare providers can deliver more personalized, efficient, and effective care, ultimately improving patient outcomes and driving progress in the life sciences domain. Take charge of your healthcare journey with our innovative voice-enabled virtual assistant.

Healthcare 80

Healthcare Analysis Knowledge Base Report 80

CSM Magazine

JANUARY 3, 2025

Freshdesk AI also offers advanced analytics and reporting features, providing valuable insights into customer interactions and support performance. Travel and Hospitality In the travel and hospitality industry, AI tools facilitate seamless communication with international travelers.

Tools 52

Tools e-support Customer Satisfaction Travel 52

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Insurance 129

Insurance Knowledge Base Effort Score Video 129

AWS Machine Learning

MARCH 28, 2024

AWS has also seen a robust new customer pipeline and active migrations, with many companies opting to move to AWS for the agility, innovation, cost-efficiency, and security benefits it offers. One example of this is their investment in chip development.

Telecommunications 133

Telecommunications Innovation System Travel 133

Customer Bliss

MAY 31, 2016

We discuss the value of building bridges, listening tours, asking the right questions, using analytics wisely, and how conversations drive customer experience. . Curtis is a visionary leader and digital innovator who has built industry-leading customer experiences at Alaska Airlines, Microsoft and Amazon.com. About Curtis .

Airlines 80

Airlines Customer Experience Insurance Innovation 80

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Travelers collaborated with the Amazon Machine Learning Solutions Lab (now known as the Generative AI Innovation Center ) to develop this framework to support and enhance aerial imagery model use cases.

Training 88

Training Multi-Channel Travel Innovation 88