SurveySensum

FEBRUARY 24, 2025

First, What is Text Analytics? Lets discuss the key differences and applications of sentiment analysis vs text analytics. Both text analysis and sentiment analysis involve different types of analytical methods, each serving specific objectives. But whats the difference between the two? Arent they basically the same thing?

Analysis 52

Analysis Analytics Social Media Trends 52

Optimove

JUNE 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Keeping sports bettors engaged after their favorite team is eliminated helps maintain player loyalty and drive continuous interaction. Promote fantasy leagues and daily fantasy sports to provide year-round engagement opportunities.

Sports 69

Sports Tips Engagement Analytics 69

Optimove

MARCH 25, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: For marketers in iGaming and sports betting, engaging and retaining players is a constant challenge. Conventional marketing tactics alone are insufficientplayers expect more interactive and rewarding experiences.

Gamification 52

Gamification Multi-Channel How To Sports 52

Experience Investigators by 360Connext

APRIL 23, 2024

CEM involves strategic planning and execution that help an organization track, oversee, and organize interaction between a customer and the organization throughout the customer lifecycle. (Is Utilize Advanced Analytics and Customer Feedback Robust customer feedback platforms can streamline gathering and analyzing customer data.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Optimove

DECEMBER 18, 2024

This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market. Responsible Gaming with Data: By leveraging behavioral analytics and customizable limits, LATAM operators can build trust, enhance player well-being, and meet regulatory expectations, following Europe’s example.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

InMoment XI

JUNE 13, 2024

The center can identify common customer issues and frequently asked questions by analyzing transcripts of customer service calls, emails, and chat interactions. This understanding allows businesses to tailor their products, services, and interactions to meet customer expectations, thereby enhancing overall customer satisfaction and loyalty.

Social Media 195

Social Media Analysis Analytics Trends 195

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. Sports affiliations are one example. This thoughtful act turned a customer service interaction into a brand-building social share. . Sometimes it is easy to forget that there are people on the other end of the transaction.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

InMoment XI

SEPTEMBER 25, 2024

Merging all three disciplines, it focuses on the interaction between computers and humans through natural language. Therefore, enhancing the interactions between computers and humans to be useful and meaningful is crucial. Natural Language Processing (NLP) is a complex, yet fascinating and rapidly evolving field.

Data 195

Data Social Media Net Promoter Score Analysis 195

Optimove

JUNE 12, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: Optimove Insights, the analytical and research arm of Optimove, released its comprehensive report, “Optimove Insights: Report on Wagering Intentions for Euro 2024.” Download the full report here.

Sports 52

Sports Report Analysis Loyalty 52

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

CSM Magazine

JUNE 6, 2024

That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.

Sports 52

Sports Engagement Government Technology 52

CSM Magazine

NOVEMBER 3, 2023

In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible. It’s no secret that the overall satisfaction of bettors engaging with a platform is a key component for the ongoing success of sport betting services.

Sports 52

Sports Customer Satisfaction Gamification Strategy 52

Lumoa

JUNE 9, 2020

Typically, customer experience and UX professionals rely on tools like Google Analytics or Hotjar to understand what their customers are doing and feeling. They had always collected behavioural data from tools like Google Analytics and Hotjar.

Ecommerce 195

Ecommerce Customer Experience Customer Journeys Feedback 195

CSM Magazine

FEBRUARY 20, 2024

In the world of sports betting, the importance of high-quality customer service can’t be overstated. Recent insights from Allagent reports suggest that bettors are increasingly valuing quick, efficient and personalized customer interactions.

Sports 52

Sports Innovation Technology Customer Service 52

InMoment XI

OCTOBER 4, 2024

It’s a journey encompassing every point of interaction with your brand, from the initial awareness to leaving an online review. Customer Experience (CX) is the overall perception someone has of your brand based on their thoughts and feelings after each interaction with your business. It enables continuous improvement.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

CSM Magazine

DECEMBER 10, 2024

Businesses that have deployed Aampe agents include some of the leading food delivery and on-demand apps in South and Southeast Asia, top sports and fitness apps in Europe, as well as major fintech and entertainment apps in the U.S. They’ve harnessed their specialized backgrounds to design a new AI architecture for user interaction.

Entertainment 52

Entertainment Consumers Sports User Experience 52

Customer Bliss

DECEMBER 6, 2018

Year two was about diving deeper into the analytics. He’s an avid sports fan, whether coaching his kids or cheering for the Alabama Crimson Tide football team. Customerville transforms customer experience surveys into rich, interactive experiences using its unique Design-driven Feedback platform.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

NetBase

JULY 9, 2019

Fortunately for you, we’ve done the heavy lifting and created the 2019 Social Analytics Guide to Influencer Marketing on Reddit to help those curious (which should be everyone) understand influencer marketing on this mostly misunderstood site. The post 2019 Social Analytics Guide to Influencer Marketing on Reddit appeared first on NetBase.

Analytics 76

Analytics Marketing Sports Course 76

Thematic

SEPTEMBER 13, 2022

When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company. Contents What is text analytics? What is text analytics software?

Analytics 71

Analytics Software Self Service Analysis 71

AWS Machine Learning

NOVEMBER 7, 2024

Interactions with the shared services goes through this HTTPS endpoint. The environment Admin has access to the generative AI gateway and interacts with the core services. Such agents orchestrate interactions between models, data sources, APIs, and applications. This is the only entry point of the solution.

Government 112

Government Self Service Policies Resources 112

AWS Machine Learning

MARCH 14, 2024

We formulated a Retrieval-Augmented-Generation (RAG) solution that would allow the PGA TOUR to create a prototype for a future fan engagement platform that could make its data accessible to fans in an interactive fashion in a conversational format. As the sports generative AI landscape evolves, it enables the creation of new content.

Omni-Channel 128

Omni-Channel Sports Fashion Video 128

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

GetFeedback

JANUARY 6, 2020

By creating a visual depiction of the steps that customers take in an experience, including how customers feel after interactions, CX leaders can diagnose problems and design new experiences for the future. Information can come from market research, customer feedback, and interaction data generated from customer navigating their experiences.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

NICE inContact

NOVEMBER 23, 2015

In sports, athletes and teams will often prepare for a match by gathering data on their opponent, and reviewing their own performance; assessing what they did well and what they need to work on. Items may include actions plans from previous coaching sessions, quality evaluations, surveys and speech analytic reports. Preparation is Key.

Contact Center 124

Contact Center Sports Sales Feedback 124

AWS Machine Learning

FEBRUARY 21, 2025

Thats why we use advanced technology and data analytics to streamline every step of the homeownership experience, from application to closing. The team also provides secure interactive integration through Amazon Elastic Kubernetes Service (Amazon EKS), further improving the companys security stance.

Data 72

Data Company Effort Score Financial 72

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. If they’re more analytics-driven or more creative and intuitive, how can the employee be best suited in their role to take advantage of their strength? Tactic 3: Take Advantage of Your Employees’ Strengths.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

AWS Machine Learning

NOVEMBER 3, 2023

This database houses the shot speed data, which we then use to create interactive, near real-time visualizations using Amazon QuickSight. Javier Poveda-Panter is a Senior Data and Machine Learning Engineer for EMEA sports customers within the AWS Professional Services team.

Sports 119

Sports Measurement Metrics Telecommunications 119

NetBase

APRIL 9, 2019

Whether you’re into breaking news, sports, TV fan theories, or a never-ending stream of the internet’s cutest animals, there’s a community on Reddit for you.”. Time to start reading and interacting! And be sure your profile is filled out with your company avatar and header image before you start interacting.

Analytics 52

Analytics Strategy Effort Score Sports 52

BirdEye

JANUARY 24, 2025

Hotels that embrace trends like challenges or interactive videos can use these major platforms to tap into a growing segment of active users who crave authentic experiences. Using paid advertising options like retargeting, hotels can directly target users whove already interacted with their social media posts or website.

Social Media 52

Social Media Hotels Strategy Marketing 52

AWS Machine Learning

FEBRUARY 2, 2023

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. Mike Band is a Senior Manager of Research and Analytics for Next Gen Stats at the National Football League.

Sports 93

Sports Training Analytics Automotive 93

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Choose the language and voice for your interaction. Set up an AWS account with the appropriate permissions.

Chatbots 123

Chatbots Self Service Omni-Channel Contact Center 123

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI orchestration, gamification can be personalized in real-time.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

NobelBiz

NOVEMBER 6, 2023

CCW reports that 91% of companies report their agents must access multiple screens during an interaction. It’s like the premium gas you put in a sports car – it makes everything run smoother, faster, and more efficiently. Accenture predicts that AI is expected to boost productivity by 25% in the U.S. alone by 2040.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

NetBase

JUNE 5, 2020

They very wisely use consumer generated content (CGC) to help advertise their online offerings: Game Night with Charlotte Crosby – MTV Brings Quick Thinking, Interactive Game Show. Now in 2020 they play host to an interactive game show that delights consumers from their recliners. You’re seeing a peppering of production values.”

Innovation 73

Innovation Brands Social Media Advertising 73

BirdEye

JANUARY 6, 2023

For example, if your company is in the sports industry, your content will most likely reach the feed of someone following content about basketball, baseball, and football. That’s because the platform knows they’re interested in sports and will prioritize sports-related content like yours. User interactions. Connections.

Social Media 19

Social Media Video Sports Trends 19

Optimove

FEBRUARY 1, 2024

CRM Lightning Talk # 5 – ​The real MVP: real-time sports data In this final 10-minute talk, Matthew Gilbery , Director of Personalization Offering, explores how to elevate player loyalty and expand your sports betting offerings to enhance the player experience across various channels, fostering a seamless and enjoyable interaction.

CRM 69

CRM Sports Consulting Data 69

AWS Machine Learning

APRIL 26, 2024

The `matplotlib` library is a popular choice for creating static, animated, and interactive visualizations in Python. He focuses on generative AI, AI/ML, and data analytics. In this section, we provide some example prompts and sample output. Role must be either 'user' or 'system'.") prompt.extend([" assistantn"]) return "".join(prompt)

Transportation 128

Transportation System Culture Sports 128