InMoment XI

OCTOBER 29, 2024

Loyal customers help your business by: Purchasing your product or service repeatedly Recommending your brand to friends and family Boosting your engagement by interacting with you online Providing thoughtful customer feedback to help you improve The Importance of Customer Loyalty Customer loyalty is crucial to business growth and sustainability.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

InMoment XI

JUNE 13, 2024

The center can identify common customer issues and frequently asked questions by analyzing transcripts of customer service calls, emails, and chat interactions. This understanding allows businesses to tailor their products, services, and interactions to meet customer expectations, thereby enhancing overall customer satisfaction and loyalty.

Social Media 195

Social Media Analysis Analytics Trends 195

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

InMoment XI

SEPTEMBER 25, 2024

Merging all three disciplines, it focuses on the interaction between computers and humans through natural language. Therefore, enhancing the interactions between computers and humans to be useful and meaningful is crucial. Natural Language Processing (NLP) is a complex, yet fascinating and rapidly evolving field.

Data 195

Data Social Media Net Promoter Score Analysis 195

Thematic

SEPTEMBER 13, 2022

When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company. Contents What is text analytics? What is text analytics software?

Analytics 71

Analytics Software Self Service Analysis 71

Optimove

NOVEMBER 19, 2024

How AI is Transforming CDPs Download Now>> What Sets AI-Orchestrated Gamification Apart AI-Orchestrated Gamification combines: Optimove’s AI-driven Personalization & Orchestration: Rich player data, predictive analytics, AI-led journey orchestration, and measurement ensure every interaction is timely, relevant, and impactful.

Gamification 52

Gamification Return on Investment Sports ROI 52

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

InMoment XI

OCTOBER 4, 2024

It’s a journey encompassing every point of interaction with your brand, from the initial awareness to leaving an online review. Customer Experience (CX) is the overall perception someone has of your brand based on their thoughts and feelings after each interaction with your business. It enables continuous improvement.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Experience Investigators by 360Connext

APRIL 23, 2024

CEM involves strategic planning and execution that help an organization track, oversee, and organize interaction between a customer and the organization throughout the customer lifecycle. (Is Utilize Advanced Analytics and Customer Feedback Robust customer feedback platforms can streamline gathering and analyzing customer data.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI orchestration, gamification can be personalized in real-time.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Optimove

SEPTEMBER 11, 2024

The Big Picture At Optimove Connect 2024, conference, Stan Bashmashnikov, Senior Director, Marketing Technology & Operations, at FanDuel (the premiere US sports betting site), presented on the critical role of speed and scale in marketing technology. This includes timely promotions and instant transactions.

Sports 52

Sports CRM Government Conference 52

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI-journey orchestration, gamification can be personalized in real-time.

Gamification 59

Gamification Multi-Channel Sports CRM 59

AWS Machine Learning

MARCH 14, 2024

We formulated a Retrieval-Augmented-Generation (RAG) solution that would allow the PGA TOUR to create a prototype for a future fan engagement platform that could make its data accessible to fans in an interactive fashion in a conversational format. As the sports generative AI landscape evolves, it enables the creation of new content.

Omni-Channel 126

Omni-Channel Sports Fashion Video 126

Optimove

FEBRUARY 1, 2024

CRM Lightning Talk # 5 – ​The real MVP: real-time sports data In this final 10-minute talk, Matthew Gilbery , Director of Personalization Offering, explores how to elevate player loyalty and expand your sports betting offerings to enhance the player experience across various channels, fostering a seamless and enjoyable interaction.

CRM 69

CRM Sports Consulting Data 69

NetBase

JULY 9, 2019

Fortunately for you, we’ve done the heavy lifting and created the 2019 Social Analytics Guide to Influencer Marketing on Reddit to help those curious (which should be everyone) understand influencer marketing on this mostly misunderstood site. The post 2019 Social Analytics Guide to Influencer Marketing on Reddit appeared first on NetBase.

Analytics 76

Analytics Marketing Sports Course 76

DCX

AUGUST 18, 2024

NFL's Data Touchdown: Scoring Big with AI 4 Leadership Lessons from the NFL’s Chief Data Officer (northwestern.edu) Paul Ballew, Chief Data Officer of the NFL, shares insights on how the league is leveraging data, analytics, and AI to transform both the game and the business of football.

Healthcare 52

Healthcare e-support Banking Financial 52

DCX

AUGUST 18, 2024

NFL's Data Touchdown: Scoring Big with AI 4 Leadership Lessons from the NFL’s Chief Data Officer (northwestern.edu) Paul Ballew, Chief Data Officer of the NFL, shares insights on how the league is leveraging data, analytics, and AI to transform both the game and the business of football.

Healthcare 52

Healthcare e-support Banking Financial 52

CSM Magazine

FEBRUARY 7, 2024

The Busby Girls Football Club is taking advantage of artificial intelligence (AI) and data analytics to take their game to the next level. The cameras record training sessions and matches, then use AI to track and analyse each player’s movements, skills, and team interactions. “It aligns perfectly with our company values.

Sports 52

Sports Innovation Analytics Groups 52

NetBase

APRIL 9, 2019

Whether you’re into breaking news, sports, TV fan theories, or a never-ending stream of the internet’s cutest animals, there’s a community on Reddit for you.”. Time to start reading and interacting! And be sure your profile is filled out with your company avatar and header image before you start interacting.

Analytics 52

Analytics Strategy Effort Score Sports 52

AWS Machine Learning

NOVEMBER 3, 2023

This database houses the shot speed data, which we then use to create interactive, near real-time visualizations using Amazon QuickSight. Javier Poveda-Panter is a Senior Data and Machine Learning Engineer for EMEA sports customers within the AWS Professional Services team.

Sports 117

Sports Measurement Metrics Telecommunications 117

CSM Magazine

APRIL 17, 2024

Assess Skills and Knowledge Managing customer service teams can be compared to managing a sports team, and teams with skill diversity are key to developing a well-rounded customer service organization. Some important input metrics include how your team spends their time and on which tasks.

Customer Service 59

Customer Service Sports Banking Analytics 59

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. Sports affiliations are one example. This thoughtful act turned a customer service interaction into a brand-building social share. . Sometimes it is easy to forget that there are people on the other end of the transaction.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

Optimove

APRIL 15, 2024

Advanced technology, such as data analytics and AI, has paved the way for the emergence of Position-less Marketers. The concept of position-less play in marketing mirrors that of sports, where individuals excel across various positions rather than being confined to one specific role, fostering agility and adaptability in marketing strategies.

Marketing 59

Marketing Sports Multi-Channel CRM 59

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

NobelBiz

NOVEMBER 6, 2023

CCW reports that 91% of companies report their agents must access multiple screens during an interaction. It’s like the premium gas you put in a sports car – it makes everything run smoother, faster, and more efficiently. Accenture predicts that AI is expected to boost productivity by 25% in the U.S. alone by 2040.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Through interactive features, retailers can engage customers in ways far beyond what static displays offer.

Retail 78

Retail Engagement Strategy Customer Experience 78

AWS Machine Learning

FEBRUARY 2, 2023

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. Mike Band is a Senior Manager of Research and Analytics for Next Gen Stats at the National Football League.

Sports 87

Sports Training Analytics Data 87

Lumoa

JUNE 9, 2020

Typically, customer experience and UX professionals rely on tools like Google Analytics or Hotjar to understand what their customers are doing and feeling. They had always collected behavioural data from tools like Google Analytics and Hotjar.

Ecommerce 195

Ecommerce Customer Experience Customer Journeys Feedback 195

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Choose the language and voice for your interaction. Set up an AWS account with the appropriate permissions.

Chatbots 121

Chatbots Self Service Omni-Channel Contact Center 121

Gravy Analytics

AUGUST 26, 2019

Cheese to appeal to adults looking for a more interactive experience. Tom’s Urban — A sports bar/restaurant from Smashburger co-founder Tom Ryan where each restaurant has more screens playing sports than wall space. The post 4 food and consumer trends to watch appeared first on Gravy Analytics.

Trends 40

Trends Consumers Entertainment Sports 40

Optimove

MAY 4, 2022

land-based and online sports betting – and by using Optimove, it can take an interesting path in pursuit of the ultimate goal of customer marketing. That’s the standard in this hyper-agile industry, evident both in the interactions with clients and in the rapid growth of the markets. Identifying hidden trends. Always on the go.

Trends 52

Trends Marketing Multi-Channel Sports 52

NetBase

JUNE 5, 2020

They very wisely use consumer generated content (CGC) to help advertise their online offerings: Game Night with Charlotte Crosby – MTV Brings Quick Thinking, Interactive Game Show. Now in 2020 they play host to an interactive game show that delights consumers from their recliners. You’re seeing a peppering of production values.”

Innovation 73

Innovation Brands Social Media Advertising 73

AWS Machine Learning

AUGUST 21, 2024

This new feature enables organizations to process large volumes of data when interacting with foundation models (FMs), addressing a critical need in various industries, including call center operations. Output collection and analysis – Retrieve processed results and integrate them into existing workflows or analytics systems.

Call Center 111

Call Center Analysis Data Policies 111

Optimove

JANUARY 27, 2021

Not only one of the fastest-growing sports betting portals in Europe, Planetwin365, is also the number one sports bookmaker in Italy. Orchestrate Realtime and Scheduled marketing interactions for these segments across any native or integrated channel. About SKS365 Group.

CRM 40

CRM Marketing Sports Multi-Channel 40

Optimove

JANUARY 27, 2021

Not only one of the fastest-growing sports betting portals in Europe, Planetwin365, is also the number one sports bookmaker in Italy. Orchestrate Realtime and Scheduled marketing interactions for these segments across any native or integrated channel. About SKS365 Group.

CRM 40

CRM Marketing Sports Multi-Channel 40

AWS Machine Learning

SEPTEMBER 25, 2023

We chose React for the front-end development due to its flexibility, scalability, and powerful tools for creating interactive user interfaces. ETH Analytics Club hosted ‘ETH Datathon,’ an AI/ML hackathon that draws more than 150 participants from ETH Zurich, University of Zurich, and EPFL.

Innovation 109

Innovation Analysis Automotive Training 109

Optimove

APRIL 26, 2021

Optimove autonomously surfaces valuable customer engagement opportunities, orchestrates self-optimizing customer journeys, and accurately measures the incremental impact of all marketing interactions. That is why we encourage you evaluate Optimove and Exponea based on unbiased third-party reports.

Comparison 40

Comparison Customer Journeys CRM Sports 40