Thematic

JULY 30, 2018

A great example of a company who has transitioned from time-consuming, manual customer feedback analysis to AI-powered, fast text analytics, practically in no time, is Greyhound. Greyhound is the well-known bus transportation network, with services across the United States, Canada and Mexico. . But significantly more cost-effective.”.

Analytics 90

Analytics Effort Score Net Promoter Score Analysis 90

AWS Machine Learning

FEBRUARY 6, 2025

In this post, we review how Aetion is using Amazon Bedrock to help streamline the analytical process toward producing decision-grade real-world evidence and enable users without data science expertise to interact with complex real-world datasets. The data transmitted to the service is encrypted using Transport Layer Security 1.2 (TLS).

Healthcare 71

Healthcare Knowledge Base Measurement Analytics 71

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. As global trading volumes rise rapidly each year, capital markets firms are facing the need to manage large and diverse datasets to stay ahead. trillion in assets across thousands of accounts worldwide.

Analytics 78

Analytics Management Policies Comparison 78

NICE inContact

SEPTEMBER 23, 2019

For many contact center recording is not a matter of choice due to industry regulations, while others record for quality, analytics, and coaching purposes. They also include rules for capturing customer consent, security in storage and transport, retention, and masking certain sensitive customer information. Call Analytics.

Call Recording 136

Call Recording Contact Center Call Center Transportation 136

NetBase

OCTOBER 3, 2018

The good news is, social media is also the solution – or more specifically, Social Media Analytics is. This next section of our Complete How-To Guide: Social Analytics explains how using Social Media Analytics helps you weather a crisis, as well as keeps your brand out of the line of fire in the first place. Let’s dive in!

Analytics 60

Analytics Social Media Management How To 60

InMoment XI

SEPTEMBER 25, 2024

This makes managing emails easier. These capabilities play a crucial role in brand reputation management , enabling franchise owners, player agents, and PR teams to separate meaningful mentions from general chatter and address PR problems before they get out of hand. VOZIQ turned to InMoment to fill this gap.

Data 195

Data Social Media Net Promoter Score Analysis 195

CSM Magazine

JANUARY 21, 2025

Third-party logistics (3PL) refers to outsourcing logistics operations, such as warehousing, inventory management, order fulfillment, and shipping, to an external service provider. These providers typically handle: Warehousing: Storing goods securely and managing inventory.

e-support 52

e-support Transportation Multi-Channel Customer Satisfaction 52

AWS Machine Learning

FEBRUARY 29, 2024

AI’s growing influence in large organizations brings crucial challenges in managing AI platforms. These include a fully managed AI development environment with an integrated development environment (IDE), simplifying the end-to-end ML workflow. Deutsche Bahn is a leading transportation organization in Germany with a revenue of 56.3

Self Service 123

Self Service Transportation Policies Analytics 123

Talkdesk

JUNE 5, 2019

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk.

Transportation 46

Transportation Customer Service Contact Center Travel 46

West Monroe

JUNE 8, 2022

However, developing DCFC networks along highways and major transportation corridors can present a number of unique infrastructure challenges and requires a cross-agency approach. How utilities and site hosts will manage utilization of charging stations once installed. Adam Ruder , Assistant Director, Clean Transportation, NYSERDA.

Transportation 52

Transportation Strategy Policies Groups 52

West Monroe

DECEMBER 14, 2022

Using asset and data management to inform investment decisions. The focus on decarbonization to address the effects of climate change and worsening air quality is driving acceleration in transportation and building electrification, investments in renewable energy, and new energy market participation. Data and analytics.

Industry 98

Industry Government Transportation Financial 98

AWS Machine Learning

APRIL 26, 2024

What is SageMaker JumpStart SageMaker JumpStart is a fully managed platform that offers state-of-the-art foundation models for various use cases such as content writing, code generation, question answering, copywriting, summarization, classification, and information retrieval. He focuses on generative AI, AI/ML, and data analytics.

Transportation 124

Transportation System Culture Sports 124

Thematic

MARCH 26, 2025

Predicting Emerging Issues Before They Escalate Successful businesses use AI-powered predictive analytics to detect early warning signs based on subtle shifts in feedback patterns. Discover how large language models are revolutionizing text analytics, offering deeper insights than traditional NLP approaches. Customers leave.

Feedback 62

Feedback Social Media Analysis Survey 62

AWS Machine Learning

MAY 31, 2024

With this managed service, ML practitioners get access to a growing list of cutting-edge models from leading model hubs and providers that they can deploy to dedicated SageMaker instances within a network isolated environment, and customize models using SageMaker for model training and deployment. Armando Diaz is a Solutions Architect at AWS.

Transportation 117

Transportation e-support Travel Training 117

TechSee

FEBRUARY 27, 2018

This on-demand model is revolutionizing commercial behavior and has been rapidly adopted by consumers everywhere, transforming industries such as ground transportation (think Uber or Lyft), travel (think Airbnb), grocery (think InstaCart or GrubHub), and freelance labor (think Upwork or Fiverr). As of 2017, roughly 3.7 million employees—2.8%

Customer Service 116

Customer Service Call Center e-support Contact Center 116

CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. They don’t only help you save time but even save money in the long-term, something office managers need the most! 5 SaaS tools office managers should be using this year. TravelPerk – best for travel.

Tools 52

Tools Management Travel Transportation 52

Magellan Solutions

SEPTEMBER 11, 2023

Each app has unique capabilities that redefine how businesses manage their time. Tailwind Tailwind offers advanced AI tools for businesses to manage social media. Furthermore, Tailwind’s advanced AI-powered analytics forecast popular content and hashtag trends. It ensures higher audience engagement. Minimize wait times.

Tools 98

Tools Social Media Healthcare Resources 98

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

TechSee

JUNE 25, 2019

In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Contact Center workload management.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

Thematic

DECEMBER 9, 2019

After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport. Analytics is huge in the tech world! Usage analytics can be very granular. Customer feedback captured at the right moments enhances usage analytics. Reporting and analytics. Are they happy? What’s missing?

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

Customer Interactions

JANUARY 17, 2013

Over the past decade public transport has readily embraced technology aimed at making operations safer and more secure, with very good reason. Transit operators can also integrate video analytics through PSIM to trigger other types of alerts, and present response instructions. Security Situation Management Video Solutions'

Transportation 32

Transportation Video System Travel 32

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

AWS Machine Learning

OCTOBER 2, 2024

Managing bias, intellectual property, prompt safety, and data integrity are critical considerations when deploying generative AI solutions at scale. Amazon Bedrock is compatible with robust observability features to monitor and manage ML models and applications. In this post, we discuss how to address these challenges holistically.

Government 120

Government Policies Metrics Resources 120

CSM Magazine

NOVEMBER 3, 2020

Take Get Living, the pioneering UK property management company that serves residents of London and Manchester’s most fashionable neighbourhoods. is among the most advanced UK labs to create fully managed, Enterprise-grade AI assistants. For more ideas and inspiration on how to drive better customer engagement, visit www.ebi.ai.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

AWS Machine Learning

SEPTEMBER 5, 2023

Today, Carrier products create comfortable environments, safeguard the global food supply, and enable safe transport of vital medical supplies under exacting conditions.” The second is a model training interface managed through SageMaker, which allows us to train, tune, and evaluate our model before it is deployed to a production endpoint.

Training 117

Training Innovation Data Transportation 117

ShepHyken

JANUARY 24, 2023

Faster Service Without Sacrificing Satisfaction Delivering Personalized Support with Technology Shep Hyken interviews Paulo Almeida, CEO & Co-Founder of Clientscape , a company that helps support agents seamlessly manage customer interactions across multiple channels.

Transportation 66

Transportation Social Media Analytics Advertising 66

Customer Interactions

NOVEMBER 1, 2012

You see, in addition to being a frequent traveler, I’m also an expert of sorts – in video analytics applications. You’ve probably heard of video analytics being used to detect intruders, as a virtual fence, or to identify suspicious luggage or vehicles. Security Situation Management Video Solutions'

Video 36

Video Analytics Travel Customer Experience 36

West Monroe

MARCH 1, 2023

Despite this growth, it’s no longer viable to merely manufacture and distribute medical devices without careful consideration into the who, what, where, when, and why relative to the end user—considering supply chain management constitutes the second largest healthcare expenditure.

Management 52

Management Healthcare Hospitality Multi-Channel 52

Forrester's Customer Insights

SEPTEMBER 21, 2014

Chinese businesses have realized the importance of social for customer life-cycle management. To address these challenges, businesses in China are starting to use enterprise-class analytics tools for Chinese social platforms. customer analytics. customer analytics. Read more Categories: Social Intelligence.

Social Media 53

Social Media Airlines Transportation Travel 53

AWS Machine Learning

JULY 26, 2022

Logistics and transportation companies track ETA (estimated time of arrival), which is a key metric for their business. Analysts working in the logistics and transportation industry have domain expertise and knowledge of shipping and logistics attributes. Their downstream supply chain activities are planned based on this metric.

Transportation 104

Transportation Training Data Metrics 104

AWS Machine Learning

JULY 11, 2024

Amazon SageMaker Studio provides a comprehensive suite of fully managed integrated development environments (IDEs) for machine learning (ML), including JupyterLab , Code Editor (based on Code-OSS), and RStudio. Amazon ECR is a managed container registry that facilitates the storage, management, and deployment of container images.

Analysis 119

Analysis Software Customers How To 119

AWS Machine Learning

MARCH 28, 2024

You can deploy this solution with just a few clicks using Amazon SageMaker JumpStart , a fully managed platform that offers state-of-the-art foundation models for various use cases such as content writing, code generation, question answering, copywriting, summarization, classification, and information retrieval.

Telecommunications 133

Telecommunications Innovation System Travel 133

AWS Machine Learning

OCTOBER 4, 2022

You can effectively use Snowflake Marketplace to monetize your predictive analytics from datasets produced in Amazon Forecast. Forecast provides several state-of-the-art time series algorithms and manages the allocation of enough distributed computing capacity to meet the needs of nearly any workload. Bosco Albuquerque is a Sr.

Analytics 91

Analytics Training Data How To 91

CSM Magazine

MARCH 31, 2020

EBI.AI, one of the most advanced Artificial Intelligence (AI) labs in the UK, has launched a brand-new bot designed to help companies manage the increased and fluctuating number of customer calls caused by the current Coronavirus emergency. at info@ebi.ai Existing customers should contact their account manager for more details.

Automotive 59

Automotive Transportation Travel Insurance 59

Seaton CX

MARCH 7, 2023

And while we humans have spent the last few millennia trying to convince each other we’re a rational, logical, structured, analytical, consistent, data-driven, strategic-planning, business-case-writing, common-sense kind of folk, we don’t act that way. Managing emotions doesn’t mean suppressing negative feelings or being Mary Poppins.

Customer Experience 59

Customer Experience Transportation Leadership Fashion 59

CSM Magazine

JANUARY 25, 2022

Many assisted living facilities erroneously believe that good customer service just means having enough staff on hand to assist residents with everything, from getting them admitted into a facility to arranging transportation for them to a doctor’s office or hospital. Good customer service means much more. Quality Control.

Customer Service 52

Customer Service Transportation eBook Hospitality 52

West Monroe

MARCH 18, 2019

With costs rising due to tariffs and transportation workforce shortages, local manufacturers should look internally, get creative, and use employee engagement strategies to unlock value. Create and develop predictive analytics, BI, and data science capabilities at the operational technology level.

Transportation 73

Transportation Employee Engagement Employee Experience Healthcare 73