Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. That’s a measurement that can help make your case, but it’s not necessarily the end-goal. But don’t just measure to measure!

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Optimove

NOVEMBER 19, 2024

How AI is Transforming CDPs Download Now>> What Sets AI-Orchestrated Gamification Apart AI-Orchestrated Gamification combines: Optimove’s AI-driven Personalization & Orchestration: Rich player data, predictive analytics, AI-led journey orchestration, and measurement ensure every interaction is timely, relevant, and impactful.

Gamification 52

Gamification Return on Investment Sports ROI 52

InMoment XI

JUNE 13, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. Get the Report Why is Text Mining Important?

Social Media 195

Social Media Analysis Analytics Trends 195

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

Thematic

SEPTEMBER 13, 2022

When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company. Contents What is text analytics? What is text analytics software?

Analytics 71

Analytics Software Self Service Analysis 71

InMoment XI

SEPTEMBER 25, 2024

.” — Keith Ho Director of Customer Focus and Medical Digital, Biogen Sports & Entertainment Brandtix delivers actionable brand performance insight for the world’s top athletes and teams by gathering data from social media and news platforms. The Net Promoter Score (NPS) is an essential measurement for the company.

Data 195

Data Social Media Net Promoter Score Analysis 195

Gainsight

JANUARY 8, 2021

Besides the alignment and process developed by aligning the Product Management and Customer Marketing teams, Adobe added the Customer Analytics team and the Product Guide Governance Team. Analytics-Driven Success. Because of their use of data and analytics, they have a dedicated product and customer analytics team.

Sports 52

Sports Effort Score Tips Analytics 52

AWS Machine Learning

NOVEMBER 3, 2023

Although high shooting speed excites soccer fans, it has not been measured regularly in the Bundesliga until now. An accurate timestamp measurement helps us figure out how fast the shot was right from the start. We measure shot speed for shots that end up as goals, those that hit the post, or get saved.

Sports 116

Sports Measurement Metrics Telecommunications 116

NetBase

JUNE 12, 2019

Though the approach has changed, advertising is still a big part of how brands use Twitter – and the social analytics found there. Twitter’s built-in analytics give you the overview of your audience on that channel by tracking metrics like: Tweets (plus Top Tweets, Tweets and Replies, Promoted, Impressions, Engagements, and Engagement Rate).

Advertising 46

Advertising Analytics Sports Video 46

Bob Hayes

MARCH 22, 2015

The use of analytics is good for business. Researchers from MIT Sloan Management Review and IBM found that organizations that used business information and analytics outperformed organizations that did not. Even sports franchises are getting into the game of analytics. Analytics Adoption in Sports.

Analytics 40

Analytics Sports Study Culture 40

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. There are measurable steps companies can take to improve customer service. Check out our Ultimate Guide to Customer Service Metrics Cheat Sheet for how to measure customer support performance metrics today. . Now for the good news!

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

Gainsight

JULY 16, 2021

With everyone, no matter the sport or training, it takes practice to reach your next level of performance. But are you leveraging it enough and in the proper manner to leverage the advanced analytics to uncover more meaningful insights? Be patient with yourself. Have you ever heard that practice makes perfect?

Analytics 40

Analytics Strategy Exercises Sports 40

Optimove

MAY 27, 2024

Sports streaming giant DAZN (pronounced “da zone”) was faced with this very challenge. About DAZN DAZN is a global leader in providing live and on-demand sports streaming services. Additional challenges included: SQL for campaign set up was complex and required technical and analytical expertise.

Sports 52

Sports CRM Case Study Communication 52

Optimove

MAY 27, 2024

Sports streaming giant DAZN (pronounced “da zone”) was faced with this very challenge. About DAZN DAZN is a global leader in providing live and on-demand sports streaming services. Additional challenges included: SQL for campaign set up was complex and required technical and analytical expertise.

Sports 52

Sports CRM Case Study Communication 52

Brandwatch CX

OCTOBER 3, 2022

The free version of the tool also comes with a few handy analytics features, such as the ability to compare the followers of up to three different Twitter accounts. BuzzSumo brings together content sharing analytics and influencer identification into one simple dashboard.

Tools 98

Tools Marketing Social Media Analytics 98

NICE inContact

FEBRUARY 6, 2019

It is never a silo-ed operation, it is a team sport. Voice of the customer, analytics and AI-driven technologies are important add-on pieces in addition to core contact center and CRM systems. Set a goal, measure, iterate and improve. Register for our webinar CX Transformation in 2019 to learn more on CX transformation.

Net Promoter Score 137

Net Promoter Score Average Handle Time Contact Center Effort Score 137

NetBase

OCTOBER 3, 2018

The good news is, social media is also the solution – or more specifically, Social Media Analytics is. This next section of our Complete How-To Guide: Social Analytics explains how using Social Media Analytics helps you weather a crisis, as well as keeps your brand out of the line of fire in the first place. Let’s dive in!

Analytics 60

Analytics Social Media Management How To 60

AWS Machine Learning

MARCH 14, 2024

As the sports generative AI landscape evolves, it enables the creation of new content. For sports organizations, this technology enables more immersive fan engagement and unlocks internal efficiencies. Beyond sports, our methodology can be replicated across any industry.

Omni-Channel 126

Omni-Channel Sports Fashion Video 126

InMoment XI

OCTOBER 4, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. The State Of VoC And CX Measurement Practices, 2023. ( [link] ). The options make it easier for customers to voice their suggestions or complaints. Porch Group Media.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

DCX

AUGUST 18, 2024

NFL's Data Touchdown: Scoring Big with AI 4 Leadership Lessons from the NFL’s Chief Data Officer (northwestern.edu) Paul Ballew, Chief Data Officer of the NFL, shares insights on how the league is leveraging data, analytics, and AI to transform both the game and the business of football.

Healthcare 52

Healthcare e-support Banking Financial 52

DCX

AUGUST 18, 2024

NFL's Data Touchdown: Scoring Big with AI 4 Leadership Lessons from the NFL’s Chief Data Officer (northwestern.edu) Paul Ballew, Chief Data Officer of the NFL, shares insights on how the league is leveraging data, analytics, and AI to transform both the game and the business of football.

Healthcare 52

Healthcare e-support Banking Financial 52

Horizon CX

OCTOBER 3, 2020

Metrics and Measurement. When measuring the voice-of-the-customer (VoC) there is a palette of common metrics that can be applied. The use of data segmentation techniques, key driver analysis, regression and correlation analysis, and predictive analytics must be understood and considered. Assessing and Measuring Success.

Customer Journeys 130

Customer Journeys Net Promoter Score Effort Score Survey 130

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector. Here is the link. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Optimove

JANUARY 27, 2021

SKS365 will leverage Optimove’s solution to create, orchestrate, measure, and optimize CRM journeys for millions of registered players, including those of its flagship brand, Planetwin365. Not only one of the fastest-growing sports betting portals in Europe, Planetwin365, is also the number one sports bookmaker in Italy.

CRM 40

CRM Marketing Sports Multi-Channel 40

Optimove

JANUARY 27, 2021

SKS365 will leverage Optimove’s solution to create, orchestrate, measure, and optimize CRM journeys for millions of registered players, including those of its flagship brand, Planetwin365. Not only one of the fastest-growing sports betting portals in Europe, Planetwin365, is also the number one sports bookmaker in Italy.

CRM 40

CRM Marketing Sports Multi-Channel 40

Support EXP

MARCH 1, 2022

1 In a Forbes interview reflecting on the article, a CEO cautions that, “as with all things in measurement, doing [NPS] wrong can often send businesses confidently in the wrong direction.” In measuring customer satisfaction, the appeal of a metric like NPS is obvious. All Metrics Do Not Suit All Purposes.

NPS 52

NPS Metrics Net Promoter Score Comparison 52

NetBase

APRIL 28, 2020

With live sports cancelled for the foreseeable future, many sports fanatics have turned to these platforms to get their competitive fix. This makes sense, of course, as we’re in the midst of widespread stay-at-home measures. eSports Evolution. And now is the best time to sort this whole industry out.

Brands 67

Brands Sports Social Media Banking 67

Optimove

APRIL 26, 2021

Optimove autonomously surfaces valuable customer engagement opportunities, orchestrates self-optimizing customer journeys, and accurately measures the incremental impact of all marketing interactions. That is why we encourage you evaluate Optimove and Exponea based on unbiased third-party reports.

Comparison 40

Comparison Customer Journeys CRM Sports 40

North Highland

SEPTEMBER 3, 2019

At major conferences, pop culture conventions and sporting events, a well-executed sponsorship can place a business in front of an audience numbering in the hundreds of thousands. Sponsorships and activations appeal to the human desire for unique experiences with things they are passionate about: sports, music, and art.

Hospitality 61

Hospitality Industry Sports ROI 61

CSM Magazine

JUNE 27, 2022

These skills can be developed through work experience, but also through extracurricular activities like sports or student government. These skills can be learned through any type of job, but also through participation in group activities or sports. Analytical skills. Customer service. Flexibility. Managing ambiguity.

Sports 52

Sports Exercises Leadership Government 52

NetBase

JUNE 5, 2020

Sports are for spectators, and with no live audience, creativity became the new sport. Fans discuss it online with primarily positive descriptors: And part of those sports fans celebrating this release are 2020 graduates. ” And now we can see how all of these efforts measure up and who is talking about what.

Innovation 73

Innovation Brands Social Media Advertising 73

AWS Machine Learning

FEBRUARY 7, 2023

SageMaker automatic model tuning Automatic model tuning, also called hyperparameter tuning , finds the best version of a model as measured by the metric we choose. About the Authors Doug Mbaya is a Senior Partner Solution architect with a focus in data and analytics. Chaitra Mathur is a Principal Solutions Architect at AWS.

Metrics 91

Metrics Training Resources Sports 91

ProProfs Chat

DECEMBER 30, 2021

Website Analytics . Web analytics involves analyzing the behavior of your website visitors. It includes tracking, reviewing, and reporting data that measure web activity, such as interactions with web pages, images, and videos. Web analytics helps in determining: Which product are most and least liked by the customers.

Examples 52

Examples Social Media Sports Survey 52

NetBase

MAY 2, 2019

It combines social listening , sentiment analysis , and audience segmentation to create and discover online cultures you can speak to in these personal ways: Discover – using social listening, identify topics your audience cares deeply about, as measured by sentiment analysis , and speak to segments where these topics crossover.

Engagement 71

Engagement Entertainment Sports Social Media 71

NetBase

FEBRUARY 12, 2020

Hetal is EVP of Smart Audio Insights & Analytics at iHeartMedia Inc and is passionate about what they do. Even though those voting aren’t winning anything personally, being part of the winning team that’s voting a top contender into the finals creates a sense of team spirit that’s usually reserved for sports fanatics.

Social Media 60

Social Media Sports Course Analytics 60

AWS Machine Learning

DECEMBER 20, 2023

Furthermore, the analytics for identifying security threats must be capable of scaling and evolving to meet a changing landscape of threat actors, security vectors, and digital assets. This processing job should be run from within an analytics or security tooling account to remain compliant with AWS Security Reference Architecture (AWS SRA).

Data 130

Data Training e-support Policies 130

NobelBiz

NOVEMBER 6, 2023

It’s like the premium gas you put in a sports car – it makes everything run smoother, faster, and more efficiently. Speech Analytics: This tool uses natural language processing to analyze customer-agent interactions, providing insights into customer sentiment and agent performance. With good data, automation soars.

Call Center 105

Call Center Self Service Contact Center Customer Service 105