InMoment XI

FEBRUARY 15, 2023

Stage #3: Understand Consolidate all data streams and leverage advanced analytics to identify where and how to act (and the anticipated impact on customer outcomes). Stage #5: Realize Evaluate and demonstrate results of experience initiatives including (but not limited to) organizational change, improved metrics, and financial impact.

Sports 221

Sports Leadership Lifetime Customer ROI 221

AWS Machine Learning

JANUARY 7, 2025

If the question is asked in the context of sport, such as Did you perform well at the soccer tournament?, Also note the completion metrics on the left pane, displaying latency, input/output tokens, and quality scores. He is passionate about enabling organizations to transform transform their business, using advanced analytics and AI.

Effort Score 108

Effort Score Policies Knowledge Base Metrics 108

SurveySensum

FEBRUARY 24, 2025

First, What is Text Analytics? Lets discuss the key differences and applications of sentiment analysis vs text analytics. Both text analysis and sentiment analysis involve different types of analytical methods, each serving specific objectives. But whats the difference between the two? Arent they basically the same thing?

Analysis 52

Analysis Analytics Social Media Trends 52

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. Ironically, this simple truth is not top of mind for most leaders in business.

Sports 71

Sports Customer Experience Handbook Case Study 71

NICE inContact

FEBRUARY 6, 2019

It is never a silo-ed operation, it is a team sport. Voice of the customer, analytics and AI-driven technologies are important add-on pieces in addition to core contact center and CRM systems. CX metrics are not your operational KPIs. CX is a marathon not a sprint.

Net Promoter Score 137

Net Promoter Score Contact Center Average Handle Time Effort Score 137

Lumoa

JUNE 9, 2020

Typically, customer experience and UX professionals rely on tools like Google Analytics or Hotjar to understand what their customers are doing and feeling. They had always collected behavioural data from tools like Google Analytics and Hotjar. But there are benefits to both, and they’re especially useful when you view them together.

Ecommerce 195

Ecommerce Customer Experience Customer Journeys Feedback 195

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Insurance 95

Insurance Analytics Industry e-support 95

InMoment XI

SEPTEMBER 25, 2024

.” — Keith Ho Director of Customer Focus and Medical Digital, Biogen Sports & Entertainment Brandtix delivers actionable brand performance insight for the world’s top athletes and teams by gathering data from social media and news platforms.

Data 195

Data Social Media Net Promoter Score Analysis 195

AWS Machine Learning

NOVEMBER 3, 2023

This new metric aims to shed light on the velocity behind these incredible goals, enhancing our understanding and appreciation of the game even further. The shot speed metrics are transmitted back to DataHub, where they are made available to various consumers of Bundesliga Match Facts.

Sports 119

Sports Measurement Metrics Telecommunications 119

BlueOcean

SEPTEMBER 28, 2017

The phrase “the data doesn’t lie” is a common one and often integral to our work in data analytics and forecasting. Keep your eyes on the metrics that matter. “I Thus, service level metrics should reflect your brand promise; low Average Handle Times probably won’t be as important as Average Speed of Answer and low Abandon rates.

Contact Center 74

Contact Center Management How To Call Center 74

InMoment XI

OCTOBER 4, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. While quantitative metrics are valuable in their own right, combining them with qualitative insights provides a more comprehensive overview of the customer experience.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The post-inference notification Lambda function collects batch inference metrics and sends an email to the approver to promote the model to the next environment. Tom is always learning new technologies that lead to desired business outcome for customers – e.g. AI/ML, GenAI and Data Analytics.

Training 127

Training Travel Analytics Metrics 127

Horizon CX

OCTOBER 3, 2020

Metrics and Measurement. When measuring the voice-of-the-customer (VoC) there is a palette of common metrics that can be applied. A single metric may not be enough and, in many cases, a combination of metrics can be used—the effectiveness of which often depends on the industry. Survey Design & Development.

Customer Journeys 130

Customer Journeys Net Promoter Score Effort Score Survey 130

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. If they’re more analytics-driven or more creative and intuitive, how can the employee be best suited in their role to take advantage of their strength? Tactic 3: Take Advantage of Your Employees’ Strengths.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

AWS Machine Learning

NOVEMBER 7, 2024

Model monitoring – The model monitoring service allows tenants to evaluate model performance against predefined metrics. A model monitoring solution gathers request and response data, runs evaluation jobs to calculate performance metrics against preset baselines, saves the outputs, and sends an alert in case of issues.

Government 112

Government Self Service Policies Resources 112

Bob Hayes

MARCH 22, 2015

The use of analytics is good for business. Researchers from MIT Sloan Management Review and IBM found that organizations that used business information and analytics outperformed organizations that did not. Even sports franchises are getting into the game of analytics. Analytics Adoption in Sports.

Analytics 40

Analytics Sports Study Culture 40

AWS Machine Learning

FEBRUARY 21, 2025

Thats why we use advanced technology and data analytics to streamline every step of the homeownership experience, from application to closing. Data refinement: Raw data is refined into consumable layers (raw, processed, conformed, and analytical) using a combination of AWS Glue extract, transform, and load (ETL) jobs and EMR jobs.

Data 72

Data Company Effort Score Financial 72

Gainsight

JANUARY 8, 2021

“We rely heavily on qualitative and quantitative metrics when focusing on retention and prioritization of our efforts,” Jackie explained. ” To hit their established metrics and by leaning into alignment, Adobe has created practical product guides through Gainsight PX. Analytics-Driven Success.

Sports 52

Sports Effort Score Tips Analytics 52

Brandwatch CX

OCTOBER 3, 2022

The free version of the tool also comes with a few handy analytics features, such as the ability to compare the followers of up to three different Twitter accounts. BuzzSumo brings together content sharing analytics and influencer identification into one simple dashboard. Klout is probably the most well known tool on this list.

Tools 98

Tools Marketing Social Media Analytics 98

Support EXP

MARCH 1, 2022

While the author of that article proposes a metric that is more representative of actual consumer behavior, she still recommends following up with open-ended questions about why someone recommended (or disparaged) a brand. In measuring customer satisfaction, the appeal of a metric like NPS is obvious.

NPS 52

NPS Metrics Net Promoter Score Comparison 52

AWS Machine Learning

FEBRUARY 2, 2023

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. We also used the Pearson correlation coefficient and the RMSE as general and interpretable accuracy metrics.

Sports 94

Sports Training Analytics Automotive 94

NetBase

JUNE 12, 2019

Though the approach has changed, advertising is still a big part of how brands use Twitter – and the social analytics found there. Twitter’s built-in analytics give you the overview of your audience on that channel by tracking metrics like: Tweets (plus Top Tweets, Tweets and Replies, Promoted, Impressions, Engagements, and Engagement Rate).

Advertising 46

Advertising Analytics Sports Video 46

AWS Machine Learning

JUNE 25, 2024

This extension provides a robust monitoring solution, offering deeper insights and analytics tailored specifically for Neuron-based applications. By deploying the Neuron Monitor DaemonSet across EKS nodes, developers can collect and analyze performance metrics from ML workload pods.

Metrics 93

Metrics Analytics Resources Policies 93

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 195

NPS Effort Score Customer Centricity Loyalty 195

AWS Machine Learning

FEBRUARY 7, 2023

SageMaker automatic model tuning Automatic model tuning, also called hyperparameter tuning , finds the best version of a model as measured by the metric we choose. Each training job can be completed early when the objective metric isn’t improving significantly, which is known as early stopping.

Metrics 96

Metrics Training Resources Sports 96

Kayako

SEPTEMBER 1, 2016

We believe customer service is an all-hands sport and a great customer experience can’t happen if collaboration is a pain point. They can also access the same business insights and analytics, be added to specific teams for notifications, and use private notes to create new cases.

Self Service 120

Self Service Sports Customers CRM 120

GetFeedback

JANUARY 6, 2020

Measurements and metrics are put into place. . A consumer persona, by contrast, could include personal characteristics like favorite sport or hobbies that might influence how they behave in their buying journey. In effect, the analytics provided a surrogate for a survey – one that you don’t have to wait for. .

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

AWS Machine Learning

APRIL 18, 2024

With SageMaker JumpStart, you can evaluate, compare, and select foundation models (FMs) quickly based on predefined quality and responsibility metrics to perform tasks like article summarization and image generation. In his free time, Gene enjoys teaching kids technology and sports, as well as following the latest on cybersecurity.

Multi-Channel 128

Multi-Channel Sports Strategy Training 128

BirdEye

JANUARY 24, 2025

Use analytics to gain insights on audience behavior Social media management tools like Facebook Insights and Instagram Analytics reveal valuable data about your active users, including where theyre from, what content they engage with, and when theyre online. Should hotels rely more on social marketing or traditional advertising?

Social Media 52

Social Media Hotels Strategy Marketing 52

Joe Rawlinson

MAY 17, 2022

To get the most return out of their pay-per-click (PPC) campaign, businesses should learn which metrics to focus on and exert the most of their efforts. Now, the question is—what are the metrics and figures to benchmark for every industry? CPC is a metric that measures the cost an advertiser pays to the publisher (e.g.,

Industry 15

Industry Advertising Effort Score Entertainment 15

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

North Highland

SEPTEMBER 3, 2019

At major conferences, pop culture conventions and sporting events, a well-executed sponsorship can place a business in front of an audience numbering in the hundreds of thousands. Sponsorships and activations appeal to the human desire for unique experiences with things they are passionate about: sports, music, and art.

Hospitality 61

Hospitality Industry Sports ROI 61

AWS Machine Learning

JANUARY 17, 2024

Due to the nature of the data itself and because it’s difficult to obtain, the accuracy and quality of this data can vary considerably, and it’s up to the businesses to appraise and verify this by using metrics such as daily active users, total daily pings, and average daily pings per device.

Data 131

Data Advertising Analysis Travel 131

Guavus

MARCH 31, 2020

These are big sporting events like the Olympics or World Cups that happen during people’s commute or weekends when they’re outdoors. There are no sporting events planned for months. In places where people stay outside most of the weekend, mobile traffic will be larger than in places where weather prevents outdoor activities.

Communication 83

Communication Social Media Sports Telecommunications 83

AWS Machine Learning

OCTOBER 5, 2022

The decision tree provided the cut-offs for each metric, which we included as rules-based logic in the streaming application. At the end, we found that the LightGBM model worked best with well-calibrated accuracy metrics. The second important component of the architecture is Amazon Kinesis Data Analytics for Apache Flink.

Sports 104

Sports Data Analytics Automotive 104

AWS Machine Learning

JUNE 22, 2023

The Amazon ML Solutions Lab and L&W team embarked on an end-to-end journey from formulating the ML problem and defining the evaluation metrics, to delivering a high-quality solution. Model performance results In this section, we present the model performance evaluation metrics and results. Recall@Prec0.7 Recall@Prec0.8

Hospitality 108

Hospitality Automotive Metrics Comparison 108

ClearAction

MAY 2, 2016

In sports skills , maturity matters because it puts your game at the top echelon of competition. A litmus test is to apply siloed maturity to sports skills : is a tennis player mature because of consistently awesome serves, even though their volleying may leave a lot to be desired? Process = Lean enterprise, six sigma, supply chain.

Marketing 62

Marketing Sports Metrics Social Media 62