Brandwatch CX

JULY 6, 2022

With so many Twitter analytics tools out there, it’s hard to know which ones to trust with your Twitter account. But if you’re looking for a free Twitter analytics tool that can do more, this list will come in handy. That being said, let’s take a look at some of the best free Twitter analytics tools currently available.

Analytics 140

Analytics Tools Analysis Travel 140

Think Customers

OCTOBER 30, 2024

That proverb may be traced to Voltaire and Spider-Man, but it’s contact center leaders who see the impact data and analytics are already having on the front line — and the obligations that come with it. When you use lagging metrics at the end of the month, it’s very hard for agents to truly understand what drives the score.

Contact Center 52

Contact Center Analytics Report Data 52

Thematic

JANUARY 16, 2025

That’s where text analytics comes in. Let’s explore how text analytics works, why it’s a game-changer, and how you can use it to turn feedback into better decisions. Let’s dive in and discover the transformative power of text analytics for your business! What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

SurveySensum

MARCH 5, 2025

Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. What is Call Center Text Analytics? Why is Call Center Text Analytics important? How Does Contact Center Text Analytics Software Work?

Call Center 52

Call Center Analytics Contact Center Analysis 52

GetFeedback

JANUARY 19, 2020

All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . Here’s some general advice from the e-book How to Use Customer Loyalty Metrics: NPS, CES & CSAT : . Best Metric: CSAT.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

NetBase

AUGUST 5, 2020

The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. 0% of traveling consumers felt assured by safety measures at the airport. Or so people hope.

Travel 98

Travel Industry Social Media Hotels 98

Customer Bliss

SEPTEMBER 14, 2016

Many companies depend on customer experience metrics to determine ways of increasing customer engagement and satisfaction. Customer experience metrics use advanced technology to compile information on specific individuals across various channels, like telephone calls or the company’s website, and tracks performance and productivity.

Metrics 100

Metrics Strategy Customer Experience Contact Center 100

AWS Machine Learning

OCTOBER 28, 2024

SageMaker Model Monitor adapts well to common AI/ML use cases and provides advanced capabilities given edge case requirements such as monitoring custom metrics, handling ground truth data, or processing inference data capture. For example, users can save the accuracy score of a model, or create custom metrics, to validate model quality.

Metrics 109

Metrics Effort Score Report Training 109

C3Centricity

MARCH 15, 2018

Although companies realize they desperately need to dig into data analytics to maintain their business position, 45% surveyed think their current internal IT development cycles are not sufficient for new analytics and don’t fulfill their business requirements. Improving livelihoods and creating more opportunities for women.

Data 312

Data Retail Analysis Analytics 312

ECXO

JUNE 11, 2023

Which metrics should you use to track to measure performance and demonstrate ROI? Choose the right metrics to measure success – measuring success through analytics will help you identify areas where you can improve the experience. Don’t forget to include your promise on your website. What do you want to achieve?

B2B 390

B2B B2C Touchpoint Customer Journeys 390

AWS Machine Learning

OCTOBER 9, 2024

Amazon Lookout for Metrics is a fully managed service that uses machine learning (ML) to detect anomalies in virtually any time-series business or operational metrics—such as revenue performance, purchase transactions, and customer acquisition and retention rates—with no ML experience required.

Metrics 91

Metrics Resources Analysis Data 91

Gainsight

MAY 12, 2022

That’s why product analytics is a razor-sharp tool for product leaders. Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. In this article, we lay out the five ways product analytics enhance your customer’s experience and make your job easier.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

C3Centricity

MAY 25, 2020

Although companies realize they desperately need to dig into data analytics to maintain their business position, 45% surveyed think their current internal IT development cycles are not sufficient for new analytics and don’t fulfill their business requirements. Improving livelihoods and creating more opportunities for women.

Technology 304

Technology Analysis Data Consumers 304

AWS Machine Learning

JANUARY 7, 2025

Also note the completion metrics on the left pane, displaying latency, input/output tokens, and quality scores. He is passionate about enabling organizations to transform transform their business, using advanced analytics and AI. The translated text should be different and closer to a more natural translation.

Effort Score 109

Effort Score Policies Knowledge Base Metrics 109

InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

CSM Magazine

NOVEMBER 12, 2024

The answer for publishing organisations may be found by following this simple three-step approach to rethinking customer retention: Step 1: Understand Your Customers with Subscriber Analytics The first step to improving retention is knowing your customer base. About the Author David Ainsley is AVP Publish & Travel at Firstsource.

Customer Retention 59

Customer Retention Competitive Advantage Analytics Travel 59

BlueOcean

SEPTEMBER 30, 2018

The more mundane details of the SOW should be included here too: from billing and payment specifics, travel expenses, and term agreements to warranties, liabilities, insurance, compliance, and confidentiality. Leverage Reporting, Analytics to Elevate Partnership. Do metrics need to be adjusted? Are service levels being executed?

Contact Center 192

Contact Center Automotive Metrics Roadmap 192

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. As a rule, I would always suggest collecting NPS as one of a number of metrics (including CSAT and Customer Effort) unless there is a compelling reason why you should not. There is no perfect metric.

System 317

System Effort Score NPS Net Promoter Score 317

BirdEye

JANUARY 24, 2025

But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. According to an American Express study, 75% of travelers turn to social media to research and find inspiration for their next trip, surpassing even recommendations from friends and family.

Social Media 52

Social Media Hotels Strategy Marketing 52

AWS Machine Learning

FEBRUARY 26, 2024

In this post, we demonstrate a few metrics for online LLM monitoring and their respective architecture for scale using AWS services such as Amazon CloudWatch and AWS Lambda. Overview of solution The first thing to consider is that different metrics require different computation considerations. The function invokes the modules.

Metrics 137

Metrics Analytics Analysis Travel 137

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Talkdesk

MAY 11, 2020

Internet Travel Solutions (ITS) is a leading, global travel management company that focuses on smart, fast and easy solutions, with products and services to solve customer problems and provide long-term value. ITS agents can also take advantage of valuable insights due to Talkdesk’s strong analytics and reporting capabilities.

Travel 61

Travel Contact Center Hospitality Innovation 61

Brandwatch CX

FEBRUARY 1, 2019

With so many Twitter analytics tools out there, it’s hard to know which ones to trust with your Twitter account. But if you’re looking for a free Twitter analytics tool that can do more, this list will come in handy. That being said, let’s take a look at some of the best free Twitter analytics tools currently available.

Analytics 68

Analytics Tools Analysis Travel 68

Storyminers

JULY 7, 2020

Machine vision, predictive analytics, interactive tech, responsive digital displays, and many other once futuristic visions have become common in just a few years. Video analytics and labor planning tools are matching staffing levels with customer volumes throughout the day. New metrics. 2 Stores are getting smarter.

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

NetBase

SEPTEMBER 27, 2019

Social analytics research skills are in high demand, with agencies and in-house social media pros offering expertise around how to uncover brand-relevant, actionable insight. When using social analytics to understand the conversations that are happening on social media, it’s important to not lose sight of context. Effortless, even.

Analytics 70

Analytics Social Media Consumers Culture 70

AWS Machine Learning

SEPTEMBER 6, 2024

This post focuses on evaluating and interpreting metrics using FMEval for question answering in a generative AI application. FMEval is a comprehensive evaluation suite from Amazon SageMaker Clarify , providing standardized implementations of metrics to assess quality and responsibility. Question Answer Fact Who is Andrew R.

Metrics 93

Metrics Effort Score User Experience Measurement 93

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Insurance 94

Insurance Analytics Industry e-support 94

Circular Edge

JANUARY 21, 2025

Oracle Cloud EPM enables granular planning, supporting budget owners in: Monitoring direct expenses like client-specific travel and office supplies. Activity Metrics: Leverage Oracle EPMs integration with HCM systems to analyze activity-driven revenue and monitor productivity.

Report 52

Report Financial Metrics Travel 52

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The post-inference notification Lambda function collects batch inference metrics and sends an email to the approver to promote the model to the next environment. Tom is always learning new technologies that lead to desired business outcome for customers – e.g. AI/ML, GenAI and Data Analytics.

Training 127

Training Travel Analytics Metrics 127

Experience Investigators by 360Connext

APRIL 13, 2021

Interviewing customers, former customers, and almost-customers is a great way to really listen to the people who actually traveled through the customer journey. Shout out to Analytics & Insights Matter , our official partner for such research.). I love talking to customers! How Many Customer Interviews Are Enough? .

Customer Journeys 291

Customer Journeys How To Feedback Brands 291

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. This approach enhances cost-effectiveness and performance to promote high-quality interactions.

Analytics 81

Analytics Management Policies Comparison 81

InMoment XI

SEPTEMBER 1, 2022

Invest in the Right Analytics: Predictive models help to extend lifetime value (LTV) by warning you when specific customers are likely to churn. At InMoment, we frequently sit down with brand executives and look at real-time metrics that show how much revenue has been recovered due to their closed loop program.

Customer Retention 195

Customer Retention How To Customer Journeys Telecommunications 195

Customer Bliss

MAY 4, 2017

Citrix did some great work at that time on predictive analytics and intentional customer experience, as a side note. They take companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. Love it when that happens.) Dashboards!

Leadership 160

Leadership Customer Experience Customer Journeys Net Promoter Score 160

AWS Machine Learning

FEBRUARY 5, 2025

Monitoring Amazon Q has a built-in feature for an analytics dashboard that provides insights into user engagement within a specific Amazon Q Business application environment. His passion extends to his proclivity for travel and diverse cultural experiences. The following screenshot shows an example of the Slack CloudWatch dashboard.

Multi-Channel 72

Multi-Channel Analytics Data Travel 72

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

AWS Machine Learning

NOVEMBER 6, 2023

We also show how to get started quickly using the latest version of our open source solution, Live Call Analytics with Agent Assist. However, most summaries are empty or inaccurate because manually creating them is time-consuming, impacting agents’ key metrics like average handle time (AHT).

Contact Center 132

Contact Center CRM Analytics Average Handle Time 132

Thematic

DECEMBER 9, 2019

I still remember one time my husband and I travelled from New Zealand to Singapore with our two little kids. We were on our way to do a European work and travel adventure and decided to spend a few days in Singapore. The intuitive answer is no, since their industry is hospitality / travel. Analytics is huge in the tech world!

Feedback 126

Feedback Travel Voice of Customer Hospitality 126