Retently

NOVEMBER 27, 2024

According to Google, 70% of buying decisions happen during these moments, making it crucial for your business to be present and ready to deliver what customers need instantly. It’s like a roadmap that shows where things are working – and where they’re not. Here are the most powerful approaches: 1. A heatmap will show you.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Retently

MARCH 11, 2025

Monthly presentations for leadership , highlighting CX-driven improvements and business impact. This means constantly evaluating new tools, exploring ways to increase retention, and building long-term CX roadmaps that align with the companys growth strategy. Whats included in a CX roadmap?

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

Win the Customer

DECEMBER 21, 2024

Analyzing data to identify patterns and trends: Utilize data analytics and machine learning algorithms to identify customer segments, predict future behavior, and uncover hidden insights. Customized content: Present customers with content that is relevant to their interests and needs, such as personalized articles, blog posts, and videos.

Social Media 59

Social Media Roadmap Return on Investment Chatbots 59

CX Accelerator

JUNE 8, 2020

That’s why the ability to transcribe them and search keywords, phrases, and sentiment with ,, speech analytics can be so powerful. Present your product roadmap and get valuable customer input. Make no mistake. Listening to call recordings is time-consuming work. Pick up the phone and call a customer.

Survey 345

Survey Social Media Contact Center Call Recording 345

Thematic

MARCH 22, 2022

Basic Product Validation: From Product Idea to Roadmap Now that you know product validation is important, how should you go about it? Remember that product validation is not about feature requests or customer-driven roadmapping. Thematic is one example of feedback analytics software. But remember, it’s never one and done.

Roadmap 62

Roadmap Analytics Feedback Analysis 62

Thematic

MARCH 30, 2025

Instead, you need unified data analytics to connect every touchpoint and every voice. But by centralizing customer feedback using AI-powered text analytics , they gained a clear picture of each group's needs and optimized the experience across the board. That said, not all feedback analytics solutions are created equal.

Customer Insights 62

Customer Insights Data Analytics How To 62

eglobalis

OCTOBER 1, 2024

Challenges in Transitioning from a Siloed to a Non-Siloed Organization While the benefits of eliminating silos are clear, the process of transitioning from a siloed structure presents challenges. The 11 actionable strategies presented in this article provide a roadmap for eradicating silos and fostering a fully integrated organization.

Customer Journeys 440

Customer Journeys Culture Leadership Effort Score 440

Lumoa

AUGUST 23, 2021

Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world. These analytics are always going to be crucial starting points for any type of growth, pandemic or not.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Calabrio

NOVEMBER 18, 2024

Analytics Navigating rising retail costs with Workforce Engagement Management: A strategic approach for the festive season Share Retailers across the UK are gearing up for the busiest shopping season of the year while simultaneously contending with rising costs and regulatory changes that will take effect in April 2025.

Retail 130

Retail Engagement Management Analytics 130

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. Downstream applications use those ids to pull from client data services in the UI presentation layer. The following diagram illustrates the solution architecture.

Analytics 118

Analytics Self Service First Call Resolution Banking 118

ChurnZero

MARCH 7, 2025

At ZERO-IN 2024, Higher Locic ‘s Heather Wendt gave an excellent presentation on the steps of building a community and amplifying its networking effects and business impact. 3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap.

How To 52

How To Roadmap Self Service Gamification 52

Totango

MARCH 13, 2020

Understanding how to use customer success analytics to your advantage is key to seeing your enterprise’s roadmap for the future. Utilizing customer success analytics intelligently begins with identifying what to track and how to track it. Using Customer Success Analytics to Take Action. This promotes efficiency.

Analytics 83

Analytics Customer Success How To Customer Journeys 83

InMoment XI

FEBRUARY 1, 2024

Spotlight is a comprehensive data analytics tool that integrates and analyzes s tructured and unstructured data using advanced Natural Language Processing (NLP) and AI. Spotlight’s integrated approach provides a comprehensive view, turning past and present data into powerful, actionable insights for immediate strategic impact.

Analysis 195

Analysis Social Media Analytics Loyalty 195

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 156

ROI Video Government Leadership 156

Thematic

MARCH 30, 2025

The Link Between NPS Survey and Customer Churn At Thematic, we’ve looked at churn data across all NPS scores and found that churn is present across all responses. The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. What would help them?

Feedback 62

Feedback Roadmap Effort Score NPS 62

Experience Investigators by 360Connext

OCTOBER 17, 2023

Identify Business Outcomes Before presenting the business case for CX efforts, it is important to identify the specific business outcomes that will be impacted by improved customer experience. This can include customer feedback, financial data, behavioral analytics, operational metrics, and industry benchmarks. Stories can.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Thematic

NOVEMBER 18, 2024

Organizations are fast realizing the power of including their customers’ opinions in their operations, product roadmaps, and strategic business decisions. All you need to do is connect your data to an AI analytics platform like Thematic. Scalability Humans have limits on how much data they can handle.

Analysis 62

Analysis How To Multi-Channel Social Media 62

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! Identify pain points Feedback analytics software analyzes the feedback users share to identify, understand and quantify pain points.

Analytics 71

Analytics Software Feedback Management 71

SurveySparrow

DECEMBER 29, 2023

To ensure your business consistently delivers an impressive CX, a well-structured plan, or a customer experience roadmap, is vital. What is the Customer Experience Roadmap? A customer experience roadmap is a strategic plan that outlines the steps a business will take to enhance its customer experience.

Roadmap 52

Roadmap Net Promoter Score Customer Journeys Customer Experience 52

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. For example: website optimization, content marketing, and digital analytics. Pro tip : If your customer journey is mostly digital (e.g., website, apps, etc.),

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

ECXO

AUGUST 6, 2024

Our brains are wired to prioritize the present moment, a trait that has been honed over millennia of evolution. This present-focused orientation, known as temporal discounting, makes immediate rewards more compelling than future gains. Over time, this has ingrained a preference for the present in our neural circuitry.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Post at optimal engagement times based on audience analytics. Use AI-powered analytics to refine content and SEO strategy Tracking SEO performance and customer behavior helps businesses optimize their search results’ visibility and content effectiveness.

Tips 85

Tips Tools Social Media Multi-Channel 85

Interactions

OCTOBER 29, 2024

Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center. Many companies are approaching Gen AI cautiously, embarking on use cases that are employee-facing or employee-vetted, rather than presenting generated content directly to customers. Is it an API model?

Contact Center 62

Contact Center Self Service Social Media Analytics 62

Aveus

MAY 18, 2021

Its report cites case studies from the banking and pharmaceuticals industries to show how data-and analytics-driven approaches to improving the customer experience have generated tens of millions of dollars in additional revenue. Advanced analytics can sharpen this view and help identify the most impactful interventions.

Consumers 130

Consumers Healthcare Metrics Case Study 130

Customer Bliss

AUGUST 23, 2018

Starting off as a customer insights manager with a degree in engineering, Anand shares how this role gave him an opportunity to understand more of the inner workings of the company and use his analytical skills to bridge gaps and problem solve. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Transportation 129

Transportation Industry Management Chief Customer Officer 129

ECXO

NOVEMBER 16, 2023

Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next. Any technology that makes CX poorer has no place on the roadmap. And mitigate the risk presented to our brands and reputations if we do not use it responsibly and carefully. Then ChatGPT happens.

Customer Experience 194

Customer Experience Chatbots Self Service Touchpoint 194

CX Accelerator

JUNE 8, 2020

That’s why the ability to transcribe them and search keywords, phrases, and sentiment with ,, speech analytics can be so powerful. Present your product roadmap and get valuable customer input. Make no mistake. Listening to call recordings is time-consuming work. Pick up the phone and call a customer.

Survey 182

Survey Social Media Contact Center Call Recording 182

NetBase

OCTOBER 22, 2018

Last week we invaded the InterContinental Los Angeles Downtown Hotel , bringing together nearly 200 agencies, brands, customers, and prospects for two days of social analytics training and inspiration. The first half of Day One was all about mastering the craft of social analytics using NetBase’s various tools. After registering….

Analytics 58

Analytics Social Media Roadmap Hotels 58

Wootric

AUGUST 10, 2018

Then, present your product idea and ask if they think it could help them reach their goals and reduce (or eliminate!) and then sit around in a room with a bunch of people and just rearrange it into a giant list of prioritized features (we’ll call it a roadmap!) Get advanced text analytics from Wootric. the hurdles.

Roadmap 53

Roadmap Data Net Promoter Score Analytics 53

GetFeedback

JULY 29, 2019

Instead, use existing processes such as product standups, defect tracking, roadmap planning, or market assessment meetings to notify stakeholders about relevant feedback. These types of presentations also highlight the value of surveying customers and can help correlate with metrics such as a change in customer retention and satisfaction.

Survey 150

Survey Feedback How To Net Promoter Score 150

C3Centricity

NOVEMBER 4, 2019

This can be at the beginning and end of presentations, in your office reception, in the lifts or anywhere many employees spend time. It's fun, inspiring and a useful roadmap for your customer centric journey. . Place pictures of consumers everywhere, so people start to naturally think about them.

Customer Centricity 179

Customer Centricity Brands Advertising Consumers 179

GetFeedback

NOVEMBER 18, 2019

Before you analyze your feedback, you’ve got to develop your analysis plan, which is a roadmap for how to analyze your data–and probably more importantly–why you’re analyzing it. . Think about the types of analysis you’ll need to conduct to tease out the story from the data, how you want to prepare it, and how you want to present it. .

Feedback 199

Feedback How To Analysis Survey 199

SurveySparrow

DECEMBER 9, 2023

By presenting it in a way that’s easy to understand. Read More: Iot Data Collection and Visualization: How to Use it to Understand Big Data Types of Dashboards: Strategic, Operational, Analytical When it comes to dashboards, it’s not a one-size-fits-all scenario. Basics first. What is a Dashboard?

Analytics 52

Analytics Trends Metrics Survey 52

One Millimeter Mindset

MARCH 11, 2021

Does a continuous learning strategy fit into your professional roadmap? Analytical thinking and innovation. Engage me to present a One Millimeter Mindset program! Are you always focused on learning new stuff, different ways of perceiving problems, and additive skills for professional improvement? You know the feeling, don’t you?

Strategy 106

Strategy Leadership Roadmap Consulting 106

Experience Investigators by 360Connext

AUGUST 22, 2023

At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions. Present your data in ways that speak to specific departments, and continually follow up to show them how they are driving noticeable improvements in the experience.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Kayako

JANUARY 28, 2016

Track, plan and roadmap new product releases. Google Analytics. Google Analytics gives you information about what the traffic on your site is doing. You can use Google Analytics to analyze if your self-service content is effective and fulfilling its job. It also gives you reports and analytics. Email tools.

Tools 120

Tools Self Service Communication Training 120

SuiteCX

JUNE 16, 2017

Making omni-channel work requires a significant investment in data, analytics and machine learning. Retailers will need a data and technology roadmap to help direct future investments where they will make the most difference. Now, the analytics and innovation talent is what is going to help the best retailers get ahead and succeed.

Omni-Channel 124

Omni-Channel Retail Industry Multi-Channel 124