Analytics Return on Investment Wireless 
Alliance by IFS
JANUARY 30, 2017
Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”. Cost savings.
West Monroe
JANUARY 23, 2022
This report focuses on five major themes underpinning this ecosystem—DERs, alternative transportation fuels, broadband, analytics, and cybersecurity—and outlines key actions that utilities are taking or considering can take to ensure they stay ahead of the curve in 2022 and beyond. Chapter 4: Analytics enablement.
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Bold360
DECEMBER 1, 2016
Choosing software that does not include analytics. Another important feature is messaging services customization capabilities and analytics. Erol Toker is the Founder and CEO of Truly Wireless. Our recommendation: Identify your needs, and look for software that meets those needs. Steven Mintz. CLMPrescript. Erol Toker.
Pointillist
AUGUST 26, 2019
Customer journey analytics is an approach to insights and measurement that examines customers’ behavior not just at individual touchpoints, but along the paths they take as they attempt to accomplish their goals and tasks.” Unlike other ‘black box’ AI tools that present results without context, Pointillist AI is truly your analytics partner.
Interactions
DECEMBER 18, 2024
While weathering Tropical Storm Helene with many other industry leaders, I joined Jeffery Carson, Vice President of Journey Analytics & Operations at Synchrony , and Neel Sen, Director of Consumer Product Innovation at Verizon on stage to discuss the future of customer experience in contact centers.
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