InMoment XI

NOVEMBER 22, 2024

InMoment offers text analytics solutions to let you capture customer intent from their feedback. The right tool is easy to use, scalable, and rich in analytical capabilities. The right software helps you make the most of each interaction with your business.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. About Libby. Customers such as Walmart, McDonald’s, and AT&T rely on Alteryx. See above.).

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

InMoment XI

OCTOBER 24, 2023

In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven decisions. This article delves deep into the intricacies of contact center analytics, showcasing how they can be the linchpin in enhancing customer experience and driving business growth.

Contact Center 195

Contact Center Analytics Multi-Channel Effort Score 195

Calabrio

MARCH 22, 2025

Utilizing leading contact center forecasting and scheduling software can help you master both parts. Leverage machine learning and analytics to predict call volume, anticipate changes, and then optimize schedules to minimize wait times and maximize resource utilization.

Contact Center 130

Contact Center Management Strategy Call Center 130

Thematic

MARCH 20, 2025

Text analytics. What is text analytics ? And before you think, “Nah, analyzing text is hard,” here’s the good news: AI-powered text analytics makes it easy to analyze customer feedback at scale. Let’s talk about how AI text analytics can help your business. Let’s go!

Analytics 62

Analytics Customer Service Analysis e-support 62

Thematic

JANUARY 21, 2025

They use text analytics ! So, what is text analytics? Whether identifying common complaints, spotting trends, or measuring customer sentiment, text analytics gives you the power to act on data. Text analytics powered by Natural Language Processing (NLP) and Artificial Intelligence (AI) is the answer. billion by 2030.

Analytics 62

Analytics Data Social Media Analysis 62

InMoment XI

JULY 11, 2023

Predictive analytics. What is predictive analytics,” you may ask. Well, by thoroughly analyzing historical data, predictive analytics software can predict future customer needs and behavior, forging a proactive customer experience (CX) strategy. What Is Predictive Analytics?

Analytics 150

Analytics Customer Satisfaction Analysis Policies 150

ECXO

MARCH 21, 2023

Design leads us to data and experience personalisation Personalised approach (Data Analytics): Customers expect a personalised experience that meets their specific needs. Just in B2B, the challenges are greater to achieve great experiences, but data analytics definitely helps. Think of it like a project plan.

B2B 295

B2B Customer Experience Roadmap Net Promoter Score 295

InMoment XI

APRIL 9, 2025

A lack of investment in predictive analytics tools and experts leads to guesswork rather than data-driven predictions. Therefore, a good practice is to invest in competitor analysis software that leverages AI to keep you in the loop regarding key players in your space.

Trends 195

Trends Sales Analysis First Call Resolution 195

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

Gainsight

JANUARY 31, 2019

Ask, “What’s next on our product roadmap?” Because your customers are the most important source of information when it comes to prioritizing your product roadmap. Because your customers are the most important source of information when it comes to prioritizing your product roadmap. In short, it’ll make your life way easier.

Roadmap 75

Roadmap Analytics Analysis NPS 75

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Actions include short- and long-term follow-ups.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Gainsight

MAY 12, 2022

That’s why product analytics is a razor-sharp tool for product leaders. Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. In this article, we lay out the five ways product analytics enhance your customer’s experience and make your job easier.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. Customizing Your Software. Guaranteeing Software Protections. Additional Considerations for Live Chat Software. Additional Considerations for Social Media Software. Does the vendor have case studies of companies like yours who’ve used their software?

Software 131

Software Customer Engagement Engagement Social Media 131

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. AI powered software automates the process, so you can easily see what matters. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! It’s the speed that matters.

Analytics 71

Analytics Software Feedback Management 71

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important? Building a product roadmap is one thing.

Roadmap 52

Roadmap Analytics Analysis User Experience 52

Thematic

MARCH 30, 2025

Instead, you need unified data analytics to connect every touchpoint and every voice. But by centralizing customer feedback using AI-powered text analytics , they gained a clear picture of each group's needs and optimized the experience across the board. That said, not all feedback analytics solutions are created equal.

Customer Insights 62

Customer Insights Data Analytics How To 62

AWS Machine Learning

NOVEMBER 15, 2023

Principal is conducting enterprise-scale near-real-time analytics to deliver a seamless and hyper-personalized omnichannel customer experience on their mission to make financial security accessible for all. The CCI Post-Call Analytics (PCA) solution is part of CCI solutions suite and fit many of the identified requirements.

Omni-Channel 118

Omni-Channel Financial Groups Analytics 118

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Popular Customer Engagement Software Tools and Who They’re Good For? Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks All-in-One Customer Service Software. The question is a loaded one.

Software 143

Software Customer Engagement Engagement Omni-Channel 143

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Brands 221

Brands Social Media Roadmap Contact Center 221

Thematic

MARCH 30, 2025

For instance, imagine a software company getting feedback that their app’s notification settings are confusing. The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. This is one possible flow that does not need a software developer.

Feedback 62

Feedback Roadmap Effort Score NPS 62

Interactions

NOVEMBER 6, 2024

On average, enterprises wasted $18 million on unused software last year. Analytics and continued optimization Without an active customer success team by your side, your business only has its own singular point of view when studying analytics to derive insights and areas for improvement.

Contact Center 62

Contact Center Self Service Roadmap Analytics 62

Help Scout

AUGUST 24, 2021

Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience. What are the different types of knowledge base software?

Knowledge Base 107

Knowledge Base Software How To Self Service 107

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

AWS Machine Learning

JUNE 24, 2022

To enable the easy creation of new MLOps accounts, we introduce another account, the advanced analytics governance account, which is accessible by IT members and allows them to catalog, instantiate, or decommission MLOps accounts on demand. With the MLOps maturity model, we can define a clear architecture design and delivery roadmap.

Roadmap 105

Roadmap Training Data Government 105

Thematic

MARCH 20, 2025

Use tools like thematic analysis software to combine insights from multiple channels into one unified view. Analytics tools simplify this process by automatically analyzing customer feedback across multiple communication channels, eliminating data silos and revealing hidden trends. Want to see text analytics in action?

Customer Insights 62

Customer Insights Net Promoter Score Analysis Effort Score 62

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. 2: Lightweight community software. This intermediate stage offers offers affordable solutions with limited analytical capabilities. 3: Best-in-class community software.

How To 52

How To Roadmap Self Service Gamification 52

BlueOcean

SEPTEMBER 30, 2018

Lay down the infrastructure/tech responsibilities as well – that includes desktop equipment, software applications, database access, telephony, redundancy solutions, and more. Leverage Reporting, Analytics to Elevate Partnership. Reporting and analytics are essential for creating a culture of continual improvement.

Contact Center 192

Contact Center Automotive Metrics Roadmap 192

Thematic

FEBRUARY 19, 2025

Use the information in this guide to choose which is the best text analytics solution for your business. Do you require enterprise-scale analytics or a more flexible AI-driven approach? Thematic: API-driven integrations make connecting with various customer feedback sources and existing analytics tools easy.

How To 62

How To Self Service Analysis Analytics 62

Thematic

FEBRUARY 24, 2025

Align teams and predictive analytics to anticipate needs. AI-driven analytics uncover hidden trends and predict customer needs. Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. Let’s go! One example?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

InMoment XI

JANUARY 2, 2023

This is an adaption of the CSAT survey that is popular with software developers and advocates of product-led growth. An example is an in-app survey that asks a software user “How satisfied are you with [this product or feature]?” What Is Customer Effort Score? CES survey feedback can help you get it right.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. In this article, we lay out the questions you can ask yourself to help you create a successful product roadmap that’s anchored in analytics. What is a product roadmap? We’re here to help. Do I know how users are behaving?

Roadmap 52

Roadmap Analytics Metrics Feedback 52

Gainsight

SEPTEMBER 1, 2022

More analytics. So a product roadmap serves as a tool for alignment: it’s a strategy-first, visual document that communicates what type of problem a product solves, how, and for whom. Yet because product roadmaps are living, breathing documents that can and should evolve, it can be frustrating to construct them. Add widgets.

Roadmap 52

Roadmap Data Net Promoter Score Analytics 52

InMoment XI

JANUARY 10, 2023

And of course, they’ve got a product team constantly working to improve their software with customers in mind. Each department has its own set of metrics, uses its own software, and focuses its attention on one specific leg of the customer journey. Create a roadmap : Allow qualitative feedback to drive your plan for CX improvement.

Customer Experience 243

Customer Experience Management Customer Journeys Effort Score 243

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. For example: website optimization, content marketing, and digital analytics. These tools can be automation software, communication apps, or help desk suites. website, apps, etc.),

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

rethinkCX

FEBRUARY 23, 2025

From AI-driven personalization to community-powered loyalty, these trends arent just buzzwordstheyre your roadmap to staying ahead. Trend 4: Emotional Analytics for Deeper CX Insights Whats Happening in 2025? Emotional analytics will drive 35% of CX investments by year-end, per industry forecasts. Contact us to unify your CX.

Trends 52

Trends Customer Experience Omni-Channel How To 52

Thematic

MARCH 30, 2025

For instance, connect your helpdesk and survey software, so all teams see the full history of customer feedback. Thematic AI-powered software to transform qualitative data into powerful insights that drive decision making. Use analytics to see changes in customer behavior (e.g., Book free guided trial of Thematic 4.

Feedback 62

Feedback Effort Score Analysis Customer Centricity 62