Retently

NOVEMBER 27, 2024

It’s like a roadmap that shows where things are working – and where they’re not. It highlights pain points and opportunities for improvement, helping you create a smoother, more satisfying shopping experience. Segment your audience with tools like Google Analytics to track behaviors by demographic, device type, or location.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important? Building a product roadmap is one thing.

Roadmap 52

Roadmap Analytics Analysis User Experience 52

CSM Magazine

DECEMBER 16, 2024

The roadmap includes extending similar capabilities to other communication channels, such as SMS and rich communication services (RCS). The platform will also empower enterprise customer support and marketing teams to build rapport through intelligent and immersive engagement, thereby enhancing the overall user experience.

Communication 52

Communication Engagement Customer Engagement Competitive Advantage 52

Thematic

MARCH 20, 2025

They need a structured way to understand their customers, anticipate needs, and improve the user experience, so they need a customer insights framework. A customer insights framework means turning customer feedback into actionable strategies that improve product experience, marketing, and customer service. Implement A/B testing.

Customer Insights 62

Customer Insights Net Promoter Score Analysis Effort Score 62

Thematic

FEBRUARY 19, 2025

Use the information in this guide to choose which is the best text analytics solution for your business. Do you require enterprise-scale analytics or a more flexible AI-driven approach? Thematic: API-driven integrations make connecting with various customer feedback sources and existing analytics tools easy.

How To 62

How To Self Service Analysis Analytics 62

Thematic

APRIL 1, 2025

In fact, 73% of customers say customer experience is a top factor in their purchasing decisions​, so investing in insights is no longer optional. In this guide, we'll break down how to build a winning strategy—from setting clear objectives to using analytics and AI, mapping journeys, and creating a continuous feedback loop.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

Lumoa

AUGUST 23, 2021

Importance of efficient analytics Customer insight platforms, like Lumoa , helps organizations in the process of collecting and analyzing customer feedback to discover valuable insights. These analytics are always going to be crucial starting points for any type of growth, pandemic or not.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

Customer Bliss

OCTOBER 24, 2017

They do so with the use of quantitative and qualitative data and Human-Centered Design methods to identify and implement process and technology solutions to improve the Agency’s customer experience. Key Takeaways. Work should be less about ownership and more about uniting and creating Click To Tweet.

Government 85

Government Leadership Customer Experience Chief Customer Officer 85

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. website, apps, etc.),

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

CSM Magazine

JANUARY 20, 2025

When used right, these numbers provide actionable insights to fine-tune content, improve user experience, and boost satisfaction. Quick load speeds contribute directly to a smoother, frustration-free experience. When done right, the data doesn’t just sit in a spreadsheetit becomes the roadmap for meaningful improvements.

Customer Satisfaction 64

Customer Satisfaction Metrics Measurement How To 64

Gainsight

SEPTEMBER 28, 2022

Implementing this approach requires a fresh approach to your product roadmap—because when you scale through retention and expansion, the primary goal is maximizing utility for existing customers so they’ll increase usage and be willing to spend more over time. Stay focused on stickiness. Make space for quick wins to drive advocacy.

Roadmap 52

Roadmap Analytics Innovation Resources 52

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Gainsight

MARCH 21, 2022

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. What is user analytics? Also, this methodology can lean on user behavior analytics.

Analytics 52

Analytics Roadmap How To Analysis 52

NetBase

OCTOBER 22, 2018

Last week we invaded the InterContinental Los Angeles Downtown Hotel , bringing together nearly 200 agencies, brands, customers, and prospects for two days of social analytics training and inspiration. The first half of Day One was all about mastering the craft of social analytics using NetBase’s various tools. After registering….

Analytics 58

Analytics Social Media Roadmap Hotels 58

Gainsight

DECEMBER 20, 2023

Knowing how deep (or shallow) customers’ product adoption may be is critical to driving them to achieve value, engaging at the right moment in the right channel, and improving overall customer and user experiences. And this data can only come from effectively capturing and acting on insights measured through product analytics.

Customer Centricity 52

Customer Centricity Analytics Roadmap Customer Success 52

Thematic

MARCH 26, 2025

Predicting Emerging Issues Before They Escalate Successful businesses use AI-powered predictive analytics to detect early warning signs based on subtle shifts in feedback patterns. Discover how large language models are revolutionizing text analytics, offering deeper insights than traditional NLP approaches.

Feedback 62

Feedback Social Media Analysis Survey 62

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. Remediating degradation anomalies on the network is a means to an end: and that end should be to fix the customer’s experience.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. Text analytics can be applied to NPS responses to help uncover valuable insights by: Grouping comments into general themes to identify common customer pain points and thus, help you understand how to improve their experience.

Analysis 109

Analysis Feedback NPS Effort Score 109

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Surveys that are too long are less likely to be completed and also take away from the user experience. Why is Collecting Customer Feedback Important? Keep it simple.

Feedback 195

Feedback How To Social Media B2C 195

ShepHyken

JULY 12, 2019

We have covered AI-enabled data collection and how those insights can directly improve the customer experience, but there’s more to it than that. Through machine learning and predictive analytics, historical data can be leveraged to create comprehensive maintenance plans.

Customer Experience 114

Customer Experience How To Roadmap Analysis 114

InMoment XI

APRIL 3, 2024

But effective omnichannel doesn’t happen on its own; it takes dedicated planning and constant refinement to ensure that every channel is connected, consistent, and capable of providing a seamless user experience. Optimize the User Experience (UX): No matter your product or service, you will not succeed.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Centercode

FEBRUARY 11, 2021

Market research, quality testing, user experience, and product analytics are absolutely essential to building a good product. But delivering a great tech product requires getting it out of the lab and into the hands and true environments of its future users before release. That’s where Delta Testing comes in.

e-support 98

e-support How To Policies eBook 98

ECXO

DECEMBER 26, 2023

They describe 7 proven ways to make sure that your CX program will have a measurable impact: Not underestimating that culture eats strategy for breakfast, Using the competitive advantage of authenticity, Working on CX while also improving employee experience, Making clear choices in your CX strategy. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

CX Workout - Ideas Blog

NOVEMBER 3, 2020

To compete effectively, it takes full alignment between CX, EX, User Experience (UX), Data, IT, Marketing, and Systems. Another open-ended question that uses text analytics, word clouds, and frequencies to analyze employee and customer sentiment? Create a Total Solution. So, what’s the solution? For More Information.

Net Promoter Score 98

Net Promoter Score Effort Score Analysis Employee Experience 98

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. The VitechIQ user experience can be split into two process flows: document repository, and knowledge retrieval.

Chatbots 118

Chatbots Knowledge Base Innovation Interaction 118

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. Deloitte provides market insights through its consulting and analytics operations.

Examples 98

Examples Sports Innovation Social Media 98

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Encourages reader to use data and analytics to drive decisions. How do you prioritize features on your product roadmap?

Data 52

Data Roadmap How To Tips 52

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. User expectation gaps emerge. Up your segmentation game.

Company 52

Company Multi-Channel Roadmap Analytics 52

Gainsight

OCTOBER 18, 2022

Stay focused on your mission and realize durable growth with product analytics. Product analytics can help by tracking users’ actions and behaviors over time, uncovering opportunities for the enterprise to grow while staying focused on its core vision. Luckily, 58% of companies already track product-based analytics.

Connections 52

Connections Roadmap Analytics eBook 52

Gainsight

NOVEMBER 16, 2021

Fortunately, there is a compass that you can use to direct your plans: analytics. . Analytics lay the foundation for your digital transformation strategy and provide solid footing to launch your plan. For one, they focus on the product experience. User experience is essential to growth. Wondering how?

Roadmap 52

Roadmap Analytics Social Media User Experience 52

Happy or Not

APRIL 4, 2022

More flexibility, more integration and better omnichannel capabilities – those were the three themes in this year’s roadmap introduced in the first blog post of the year. We believe – for good reason – that HappyOrNot Analytics is the best solution for our customers to dig into the feedback data they have captured with our Smileys.

Omni-Channel 69

Omni-Channel Roadmap Feedback Analytics 69

AWS Machine Learning

OCTOBER 23, 2024

This foundational layer is critical for managing the complexities of AI model deployment, and therefore SnapLogic can offer a seamless user experience. Enterprises can quickly develop and deploy chat assistant UI applications, and applications not only function well but also provide a seamless and engaging user experience.

System 72

System Data Innovation Government 72

Centercode

APRIL 1, 2021

Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users. Product: Driving the Roadmap with Customer-Validated Insights.

Roadmap 59

Roadmap User Experience Feedback Marketing 59

AWS Machine Learning

AUGUST 8, 2024

Use case overview: Contact center topic analytics A key focus area for the WxAI team is to enhance the capabilities of the Webex Contact Center platform. The contact center administrator can then use these insights to optimize operations, enhance agent performance, and ultimately deliver a more satisfactory customer experience.

Contact Center 115

Contact Center Omni-Channel Multi-Channel Innovation 115

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff.

Roadmap 59

Roadmap Government System Sales 59

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Moreover, product-led growth focuses all your efforts on improving your users’ experiences. User Behavior. User Sentiment and Feedback.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52