AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. This post offers insights for businesses aiming to use artificial intelligence (AI) and cloud technologies to enhance customer service and streamline operations.

Analytics 118

Analytics Self Service First Call Resolution Banking 118

ShepHyken

FEBRUARY 9, 2025

5 Touchdowns: How the NFL Is Winning over Fans by Francesca Di Meglio (CX Network) By leveraging data analytics and offering personalized experiences, football is growing exponentially. My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl.

Customer Service 75

Customer Service Sports Rewards Programs Comparison 75

Avaya

JUNE 1, 2017

The sports experience has become a 21st-Century medley of sights, smells, and experiences. Undoubtedly, technology is shaping the modern fan experience. But to advance and future-proof these experiences for teams and stadium operators, they need to be tied to the latest and greatest technology. That’s a lot of foot traffic.

Sports 50

Sports Technology Engagement Wireless 50

CSM Magazine

FEBRUARY 20, 2024

In the world of sports betting, the importance of high-quality customer service can’t be overstated. This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards.

Sports 52

Sports Innovation Technology Customer Service 52

AWS Machine Learning

FEBRUARY 21, 2025

Rocket takes a complicated process and uses technology to make it simpler. Thats why we use advanced technology and data analytics to streamline every step of the homeownership experience, from application to closing. Applying for a mortgage can be complex and time-consuming.

Data 74

Data Company Effort Score Financial 74

West Monroe

MARCH 21, 2019

I’ll walk you through the easy ways you can use Google Analytics – specifically the Audience Reports – to support the creation of your customer personas. What is Google Analytics? If you do not currently have Google Analytics installed on your website, here is a step-by-step guide on getting started with Google Analytics.

Analytics 76

Analytics Report Sports Customer Experience Professionals 76

InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. This technology matches the candidate’s skills and experience with job requirements. This makes managing emails easier.

Data 195

Data Social Media Net Promoter Score Analysis 195

NICE inContact

FEBRUARY 6, 2019

It is never a silo-ed operation, it is a team sport. CX demands a broad and wide technology . Voice of the customer, analytics and AI-driven technologies are important add-on pieces in addition to core contact center and CRM systems.

Net Promoter Score 137

Net Promoter Score Contact Center Average Handle Time Effort Score 137

CSM Magazine

JUNE 6, 2024

That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.

Sports 52

Sports Engagement Government Technology 52

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

CSM Magazine

JULY 20, 2021

As we all know, technology has progressed throughout time. Technology advancements in sports have dramatically increased the quality of our favorite contests. Athletes and teams are greater than ever before, and the bar is being upped as technology improves. Connectivity Improvement. Getting Rid of Injuries.

Sports 52

Sports Training Social Media Exercises 52

AWS Machine Learning

JANUARY 7, 2025

If the question is asked in the context of sport, such as Did you perform well at the soccer tournament?, He is passionate about enabling organizations to transform transform their business, using advanced analytics and AI. translated in French might be translated into Avez-vous bien perform? He helps customers in the Northeast U.S.

Effort Score 110

Effort Score Policies Knowledge Base Metrics 110

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. If they’re more analytics-driven or more creative and intuitive, how can the employee be best suited in their role to take advantage of their strength? Tactic 3: Take Advantage of Your Employees’ Strengths.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

Customer Bliss

DECEMBER 6, 2018

Year two was about diving deeper into the analytics. Don’t be afraid to invest in technology to get the job done more effectively. He’s an avid sports fan, whether coaching his kids or cheering for the Alabama Crimson Tide football team. It was about improving the operational foundation of the business.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

AWS Machine Learning

MARCH 14, 2024

By blending AI technologies like text-to-SQL, semantic search, and natural language generation, the assistant delivers informative, engaging responses. As the sports generative AI landscape evolves, it enables the creation of new content. Beyond sports, our methodology can be replicated across any industry.

Omni-Channel 130

Omni-Channel Sports Fashion Video 130

CSM Magazine

DECEMBER 10, 2024

Businesses that have deployed Aampe agents include some of the leading food delivery and on-demand apps in South and Southeast Asia, top sports and fitness apps in Europe, as well as major fintech and entertainment apps in the U.S. More information ca be found at aampe.com. Learn more at theory.ventures.

Entertainment 52

Entertainment Sports Consumers User Experience 52

Gravy Analytics

AUGUST 1, 2019

Attending sports events in stadiums is among one of the most enjoyable experiences of life. Many technologies have been installed in stadiums to improve the experience. Following are some of the technologies implemented in smart stadiums. It is also a way to strengthen the bond with friends and family. billion by 2025.

Sports 40

Sports Analytics Consumers Technology 40

Calabrio

DECEMBER 10, 2020

Since then, we’ve experienced entire paradigm shifts in technologies, which in turn have fueled a complete and ongoing transformation of the contact center. Analytics are providing real-time insight and helping management make faster and better business decisions. A change will do you good,’ sang Sheryl Crow in the 90s.

Contact Center 130

Contact Center Self Service Competitive Advantage Leadership 130

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. Tom is always learning new technologies that lead to desired business outcome for customers – e.g. AI/ML, GenAI and Data Analytics. He is always enthusiastic about learning new technologies, exploring new avenues, and acquiring the skills necessary to evolve with the ever-changing IT industry.

Training 128

Training Travel Analytics Metrics 128

Bob Hayes

MARCH 22, 2015

The use of analytics is good for business. Researchers from MIT Sloan Management Review and IBM found that organizations that used business information and analytics outperformed organizations that did not. Even sports franchises are getting into the game of analytics. Analytics Adoption in Sports.

Analytics 40

Analytics Sports Study Culture 40

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Transcribe Call Analytics now offers a new generative AI-powered summarization capability (in preview) that automates post-call summarization to improve contact center agent and manager productivity. For instance, FOX Sports experienced a 400% increase in viewership content starts post-event when applied.

Self Service 119

Self Service Contact Center Analytics Call Recording 119

GetFeedback

JANUARY 6, 2020

A consumer persona, by contrast, could include personal characteristics like favorite sport or hobbies that might influence how they behave in their buying journey. Take a look at this chart from Forrester Research you’ll see a number of different roles represented in the purchase of a technology solution. .

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

Brandwatch CX

OCTOBER 3, 2022

The free version of the tool also comes with a few handy analytics features, such as the ability to compare the followers of up to three different Twitter accounts. BuzzSumo brings together content sharing analytics and influencer identification into one simple dashboard. Klout is probably the most well known tool on this list.

Tools 98

Tools Marketing Social Media Analytics 98

AWS Machine Learning

FEBRUARY 2, 2023

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. Michael first joined the NFL in 2007 and has primarily focused on technology and platforms for football statistics.

Sports 95

Sports Training Analytics Automotive 95

Horizon CX

OCTOBER 3, 2020

The use of data segmentation techniques, key driver analysis, regression and correlation analysis, and predictive analytics must be understood and considered. From a qualitative data analysis perspective, text analytics, word-clouds, sentiment analysis, and comment coding are among the basic knowledge and skills required.

Customer Journeys 130

Customer Journeys Net Promoter Score Effort Score Survey 130

Natalie Petouhof

APRIL 5, 2016

Tweet Sports is the new playing field is the world of business. And fans of the Real Madrid futbol club are some of the most passionate and loyal in all of sport. And fans of the Real Madrid futbol club are some of the most passionate and loyal in all of sport. Real Madrid is one of the most storied futbol clubs in history.

Sports 40

Sports Connections Video Customer Experience 40

Clarivate

JANUARY 30, 2023

As patent filings grow at unprecedented rates, companies are beginning to realize the strategic importance of patent renewals, unlocking their ‘data power’ A new report from Clarivate , Global patent renewals trends , leans on enriched patent and IP case data paired with human expertise and technology to analyze patent filing activity.

Abandon Rate 97

Abandon Rate Fashion Sports Trends 97

InMoment XI

OCTOBER 4, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. This is partly due to inadequate CXM technology, but also a result of departmental silos that make it difficult to have all the data in one place for accurate insights.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

AWS Machine Learning

JULY 18, 2024

With a deep commitment to using cutting-edge technologies, Mend.io As generative AI continues to advance, its integration with other cutting-edge technologies, such as ML and data analytics, will unlock even more powerful applications in the cybersecurity domain. to take advantage of these cutting-edge technologies.

Data 125

Data Analysis Effort Score Report 125

AWS Machine Learning

APRIL 18, 2024

In his free time, Gene enjoys teaching kids technology and sports, as well as following the latest on cybersecurity. He’s passionate about applying machine learning to the area of analytics. He is focused on helping enterprise customers build and operate workloads securely on AWS. Outside of work, he enjoys the outdoors.

Multi-Channel 130

Multi-Channel Sports Strategy Training 130

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. He has held a wide range of technical roles and enjoy showing customer’s art of the possible.

Chatbots 125

Chatbots Self Service Omni-Channel Contact Center 125

AWS Machine Learning

APRIL 19, 2023

Sportradar is the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on Sportradar knowhow and technology to boost their business.

Sports 96

Sports Training Effort Score Multi-Channel 96

Guavus

MARCH 31, 2020

These are big sporting events like the Olympics or World Cups that happen during people’s commute or weekends when they’re outdoors. There are no sporting events planned for months. In places where people stay outside most of the weekend, mobile traffic will be larger than in places where weather prevents outdoor activities.

Communication 83

Communication Social Media Sports Telecommunications 83

AWS Machine Learning

AUGUST 15, 2024

SageMaker Canvas is revolutionizing the way businesses approach data and AI, putting the power of predictive analytics and data-driven decision-making into the hands of everyone. He works closely with enterprise customers building data lakes and analytical applications on the AWS platform. About the authors Bret Pontillo is a Sr.

Data 125

Data Effort Score Metrics Sports 125

AWS Machine Learning

JULY 29, 2024

Salesforce Data Cloud and Einstein Model Builder Salesforce Data Cloud is a data platform that unifies your company’s data, giving every team a 360-degree view of the customer to drive automation and analytics, personalize engagement, and power trusted AI. Ife has over 10 years of experience in technology.

Policies 123

Policies CRM Data Resources 123

Happy or Not

FEBRUARY 2, 2023

Using AI-powered technology, our touchscreen Smiley Touch terminal has been upgraded to allow businesses to unlock valuable customer demographic information and combine it with in-moment feedback data for unprecedented insights. Sørensen, Operations and Business Development Manager at XXL Sports & Outdoor. s ays Kenneth G.

Connections 73

Connections Feedback Apparel Sports 73