Thematic

JULY 30, 2018

A great example of a company who has transitioned from time-consuming, manual customer feedback analysis to AI-powered, fast text analytics, practically in no time, is Greyhound. Greyhound is the well-known bus transportation network, with services across the United States, Canada and Mexico. . But significantly more cost-effective.”.

Analytics 90

Analytics Effort Score Net Promoter Score Analysis 90

InMoment XI

AUGUST 2, 2022

Not only can you use demographic data to identify and isolate customer groups, but you can also use demographic segmentation for UX design , brand positioning, CX, and other analytic tools that assist with business strategies. Benefits of Using Demographic Segmentation.

Advertising 221

Advertising Transportation Groups Analytics 221

AWS Machine Learning

FEBRUARY 6, 2025

In this post, we review how Aetion is using Amazon Bedrock to help streamline the analytical process toward producing decision-grade real-world evidence and enable users without data science expertise to interact with complex real-world datasets. The data transmitted to the service is encrypted using Transport Layer Security 1.2 (TLS).

Healthcare 71

Healthcare Knowledge Base Measurement Analytics 71

NICE inContact

SEPTEMBER 23, 2019

For many contact center recording is not a matter of choice due to industry regulations, while others record for quality, analytics, and coaching purposes. They also include rules for capturing customer consent, security in storage and transport, retention, and masking certain sensitive customer information. Call Analytics.

Call Recording 136

Call Recording Contact Center Call Center Transportation 136

Talkdesk

JUNE 5, 2019

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk.

Transportation 46

Transportation Customer Service Contact Center Travel 46

PK

FEBRUARY 21, 2020

Analytics provide insights that add operational value to any industry. Business analytics give teams the power to unlock invaluable insights that maximize operational efficiency in every industry sector. Consider these examples of the power of analytics in action. Lowering project expenses in transportation.

Analytics 52

Analytics Self Service Transportation Retail 52

Connective DX

FEBRUARY 21, 2020

Analytics provide insights that add operational value to any industry. Business analytics give teams the power to unlock invaluable insights that maximize operational efficiency in every industry sector. Consider these examples of the power of analytics in action. Lowering project expenses in transportation.

Analytics 52

Analytics Self Service Transportation Retail 52

West Monroe

JUNE 8, 2022

However, developing DCFC networks along highways and major transportation corridors can present a number of unique infrastructure challenges and requires a cross-agency approach. Adam Ruder , Assistant Director, Clean Transportation, NYSERDA. The 2021 Infrastructure Investment and Jobs Act establishes $7.5

Transportation 52

Transportation Strategy Policies Groups 52

CSM Magazine

JANUARY 21, 2025

Transportation: Arranging for goods to be delivered through various modes, such as air, sea, or road. Access to Advanced Technology Many 3PL providers use cutting-edge tools such as warehouse management systems (WMS), transportation management systems (TMS), and real-time tracking solutions.

e-support 52

e-support Transportation Multi-Channel Customer Satisfaction 52

InMoment XI

SEPTEMBER 1, 2022

Invest in the Right Analytics: Predictive models help to extend lifetime value (LTV) by warning you when specific customers are likely to churn. Eliminate Customer Friction.

Customer Retention 195

Customer Retention How To Customer Journeys Telecommunications 195

InMoment XI

SEPTEMBER 25, 2024

.” — Shahar Fogel Vice President of Product Social Media Monitoring evolve24 is a data analytics firm that combines myriad data sources to help companies develop strategic direction. InMoment’s NLP model powers our text mining and analytics platforms, enabling top brands to uncover powerful insights that drive significant changes.

Data 195

Data Social Media Net Promoter Score Analysis 195

Calabrio

OCTOBER 19, 2022

Extra hotel nights were booked, an additional dinner was prepared, and we coordinated safe transportation once airlines were cleared for travel. Here are some of the ways that this year’s analytics competition contestants did just that. Reduce the unknowns in your customer experience with superior analytics.

Connections 147

Connections Contact Center Analytics Travel 147

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. This approach enhances cost-effectiveness and performance to promote high-quality interactions.

Analytics 76

Analytics Management Policies Comparison 76

AWS Machine Learning

FEBRUARY 29, 2024

Deutsche Bahn is a leading transportation organization in Germany with a revenue of 56.3 They offer a wide range of services, including public and regional transport, freight services, and rail infrastructure. Deutsche Bahn has been at the forefront in adopting AI, using SageMaker Studio as a key AI platform.

Self Service 122

Self Service Transportation Policies Analytics 122

AWS Machine Learning

APRIL 26, 2024

strip() print(response) The following is the output: The development of transportation systems, such as railroads and steamships, impacted global trade and cultural exchange in a number of ways. One of the most significant impacts of the development of transportation systems was the way it facilitated global trade.

Transportation 123

Transportation System Culture Sports 123

CSM Magazine

MARCH 4, 2025

Data Analytics for Strategic Insights Efficient returns management isnt just about reacting to customer needsits about learning from them. Routing returned items directly to the nearest fulfillment center, minimizing transportation delays and costs.

Management 52

Management Transportation Policies Retail 52

NetBase

OCTOBER 3, 2018

The good news is, social media is also the solution – or more specifically, Social Media Analytics is. This next section of our Complete How-To Guide: Social Analytics explains how using Social Media Analytics helps you weather a crisis, as well as keeps your brand out of the line of fire in the first place. Let’s dive in!

Analytics 60

Analytics Social Media Management How To 60

Thematic

MARCH 26, 2025

Predicting Emerging Issues Before They Escalate Successful businesses use AI-powered predictive analytics to detect early warning signs based on subtle shifts in feedback patterns. Discover how large language models are revolutionizing text analytics, offering deeper insights than traditional NLP approaches.

Feedback 62

Feedback Social Media Analysis Survey 62

AWS Machine Learning

MAY 31, 2024

strip() print(response) The following is the output: The development of transportation systems such as railroads and steamships had a significant impact on global trade and cultural exchange. , "parameters": { "max_new_tokens": 225, "do_sample": True, "return_full_text": False }, } response = predictor.predict(payload)[0]["generated_text"].strip()

Transportation 117

Transportation e-support Travel Training 117

West Monroe

DECEMBER 14, 2022

The focus on decarbonization to address the effects of climate change and worsening air quality is driving acceleration in transportation and building electrification, investments in renewable energy, and new energy market participation. Data and analytics. Leveraging AI and ML-enabled business processes and operations in real time.

Industry 98

Industry Government Transportation Financial 98

C3Centricity

SEPTEMBER 24, 2017

How many manufacturers will survive as the market for personalised road transport collapses? As people move from ownership to rental, and from self-drive to driven, the industry will need to move into alternative modes of transport to make up the shortfall in their businesses.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

TechSee

FEBRUARY 27, 2018

This on-demand model is revolutionizing commercial behavior and has been rapidly adopted by consumers everywhere, transforming industries such as ground transportation (think Uber or Lyft), travel (think Airbnb), grocery (think InstaCart or GrubHub), and freelance labor (think Upwork or Fiverr). As of 2017, roughly 3.7 million employees—2.8%

Customer Service 116

Customer Service Call Center e-support Contact Center 116

Thematic

DECEMBER 9, 2019

After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport. Analytics is huge in the tech world! Usage analytics can be very granular. Customer feedback captured at the right moments enhances usage analytics. Reporting and analytics. Are they happy? What’s missing?

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

Customer Interactions

JANUARY 17, 2013

Over the past decade public transport has readily embraced technology aimed at making operations safer and more secure, with very good reason. Transit operators can also integrate video analytics through PSIM to trigger other types of alerts, and present response instructions. But it’s also no easy feat.

Transportation 32

Transportation Video System Travel 32

NetBase

NOVEMBER 14, 2019

Leading retail brands are using social analytics research to support new eco-friendly fashion offerings. The post Social Analytics Research Supports Eco-friendly Fashion appeared first on NetBase. The results are inspiring from a sustainability standpoint. And they’re downright exciting from a customer experience standpoint!

Fashion 49

Fashion Analytics Apparel Trends 49

TechSee

JUNE 25, 2019

Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. CLV optimization.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

Magellan Solutions

SEPTEMBER 11, 2023

Furthermore, Tailwind’s advanced AI-powered analytics forecast popular content and hashtag trends. By using predictive analytics, Buffer ensures outstanding visibility and engagement. From healthcare to manufacturing, transportation to hospitality. It ensures higher audience engagement. Minimize wait times.

Tools 98

Tools Social Media Healthcare Resources 98

NetBase

MAY 15, 2020

And Banksy isn’t the only one showing love, peaking at social analytics, the overall sentiment around Nurses during this time is positive, with words like “Happy” and “Proud” jumping right off the page. Harnessing the power of social analytics to sort out meaningful ways to help will offer significant ROI in the months and years to come.

Brands 98

Brands Hospitality Healthcare Transportation 98

Horizon CX

DECEMBER 1, 2023

Tesla: Sustainable Transportation and Innovation Tesla has disrupted the automotive industry by addressing the perceived needs of environmentally conscious consumers. The company’s focus on electric vehicles and sustainable transportation aligns with the growing awareness of environmental issues among customers.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

Kustomer

NOVEMBER 4, 2020

The transportation industry is waiting in anticipation as automated cars threaten disruption. At present, predictive analytics helps retailers increase their margins by up to 60%. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. This number is set to grow as AI reaches greater capabilities.

Omni-Channel 124

Omni-Channel Customer Experience Chatbots e-support 124

Customer Interactions

NOVEMBER 1, 2012

You see, in addition to being a frequent traveler, I’m also an expert of sorts – in video analytics applications. You’ve probably heard of video analytics being used to detect intruders, as a virtual fence, or to identify suspicious luggage or vehicles. Why is that important?

Video 36

Video Analytics Travel Customer Experience 36

NetBase

MAY 18, 2020

And it’s clear that it has become a last option: It’s not just Uber or Lyft experiencing the slump, transportation everywhere is down. Using social analytics, the summary metrics show a lower interest in dining out, as the net sentiment sits at -17 (on a scale from -100 to 100) …. Rides dropped 83% in March alone.

Innovation 98

Innovation Trends Transportation Social Media 98

CSM Magazine

NOVEMBER 3, 2020

Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

CSM Magazine

FEBRUARY 11, 2020

The report is based on a survey conducted with data analytics firm YouGov , which queried 500 respondents across the United States between the ages of 18-64. Questions focused on consumer preferences and expectations across three industries: e-commerce, on-demand transportation and on-demand food delivery. UJET Inc. , Methodology.

Tools 64

Tools e-support Transportation Report 64

Forrester's Customer Insights

SEPTEMBER 21, 2014

To address these challenges, businesses in China are starting to use enterprise-class analytics tools for Chinese social platforms. customer analytics. customer analytics. Customer Insights Social Intelligence big data customer analytics customer insights social listening' Read more Categories: Social Intelligence.

Social Media 53

Social Media Airlines Transportation Travel 53

ShepHyken

JANUARY 24, 2023

He talks about how companies can adapt to changing customer expectations by leveraging data and analytics. For example, in the transportation industry, there is more urgency because the issues customers are trying to solve (such as changing a flight) may need to be resolved in minutes, not hours. The result could mean lost customers.

Transportation 66

Transportation Social Media Analytics Advertising 66

West Monroe

MARCH 18, 2019

With costs rising due to tariffs and transportation workforce shortages, local manufacturers should look internally, get creative, and use employee engagement strategies to unlock value. Create and develop predictive analytics, BI, and data science capabilities at the operational technology level.

Transportation 73

Transportation Employee Engagement Employee Experience Healthcare 73