AWS Machine Learning

JANUARY 22, 2025

Keystroke logging (the action of recording the keys struck on a keyboard into a log) and video recording of the server console sessions is a feature of PAM systems that enable security teams to meet these security and compliance obligations. AI services have revolutionized the way we process, analyze, and extract insights from video content.

Analysis 111

Analysis Video Management Financial 111

AWS Machine Learning

OCTOBER 16, 2024

With a growing library of long-form video content, DPG Media recognizes the importance of efficiently managing and enhancing video metadata such as actor information, genre, summary of episodes, the mood of the video, and more. DPG Media’s VTM GO platform alone offers over 500 days of non-stop content.

Video 119

Video Metrics Multi-Channel System 119

eglobalis

NOVEMBER 5, 2024

When I was learning the art of public speaking, I studied his videos to understand his unique style. Solis combines storytelling with data and practical insights, creating presentations that are both inspiring and thought-provoking.

Leadership 464

Leadership Innovation Social Media Trends 464

InMoment XI

APRIL 3, 2025

For example, sentiment analysis, emotion detection, and predictive analytics allow businesses to better understand customer intent, effort, and satisfaction. Watch our latest video where InMoment expert Simon Fraser, VP of Insights and Consulting, is interviewed by CX Live.

Culture 195

Culture Social Media Government Loyalty 195

InMoment XI

JULY 11, 2024

Speech analytics is quickly becoming a foundational aspect of successful experience improvement programs. However, the rise of speech analytics has given businesses to understand their customers like never before. What is Speech Analytics? What is Contact Center Speech Analytics? How Does Speech Analytics Work?

Analytics 195

Analytics Contact Center e-support Healthcare 195

InMoment XI

DECEMBER 10, 2024

A churn prediction tool like InMoment simplifies this process by leveraging analytics to highlight these at-risk profiles and segments. Leverage analytics to understand their pain points and goals. Leverage guides, webinars, video tutorials, and newsletters to inform customers.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Analytics can show engagement trends and campaign performance.

Tools 195

Tools Social Media Customer Experience Analysis 195

Thematic

FEBRUARY 19, 2025

Without text analytics, this massive flow of information would be impossible to process. From customer sentiment analysis to fraud detection, text analytics turns raw words into insights. The history of text analytics tells us how far we’ve come, from manual word counts to AI-driven insights. Every day, over 3.5

Analytics 62

Analytics Analysis Study Social Media 62

ECXO

DECEMBER 4, 2024

In SaaS, customer success often focuses on proactive engagement, usage analytics, and ensuring customers extract maximum value from their subscription-based services. SaaS Companies – SaaS customer success teams often interact with their clients virtually through emails, video calls, or in-app messages. Customer Engagement 1.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

CSM Magazine

OCTOBER 31, 2024

Ramping up your customer service game is easy with training videos – they provide the perfect toolbox for your team to consistently impress customers. Training videos can be a real game-changer, offering an accessible and flexible way to reinforce your message. Clear goals will guide the content and structure of your videos.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

Thematic

JANUARY 27, 2025

If you've read our article on the benefits of text analytics , then you already have an idea of how businesses use this powerful tool to uncover patterns and insights from unstructured data. Definition and Scope of Text Analytics Let’s start with what text analytics is. But what about sentiment analysis?

Analysis 62

Analysis Analytics Banking Case Study 62

Thematic

MARCH 2, 2025

That’s where Thematic text analytics comes in. With 70% of companies expected to adopt NLP for sentiment analysis by 2025, the future of customer feedback lies in advanced text analytics—and Thematic is leading the way. Watch the video below. That’s the challenge. Let’s explore why. The result?

Analytics 62

Analytics Social Media Net Promoter Score Effort Score 62

Calabrio

NOVEMBER 25, 2020

Tech advances are powering better service through all channels, including voice, SMS, chat and in-app messaging as well as video, which is quickly becoming a favored channel, especially during the pandemic. With analytics, contact centers can leverage their data to see trends, understand preferences and even predict future requirements.

Contact Center 306

Contact Center Self Service Analytics Banking 306

InMoment XI

SEPTEMBER 13, 2022

Saxey shares, “We’ve had success with video feedback, as it helps layer in the sentiment. Interestingly, we initially thought that our younger demographic would gravitate to video feedback. Sometimes we get three, four, or five-minute-long videos, and the unspoken details in the facial expressions, tones, and mannerisms are invaluable.

Innovation 370

Innovation Sports Tips Video 370

AWS Machine Learning

MAY 30, 2024

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. Popular use cases Advertising tech companies own video content like ad creatives.

Policies 132

Policies Video Advertising Analysis 132

InMoment XI

DECEMBER 22, 2022

Most brands with a VoC or experience improvement program will centralize the data streams and use advanced analytics and behavioral science experts to identify what customers are actually saying. Check out some more ideas on identifying and executing ROI opportunities in this Solve for X video. The result? Wrapping Up.

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

Thematic

FEBRUARY 23, 2025

That’s equivalent to every person on Earth streaming 4K video nonstop for over three years or stacking enough books to reach the moon and back…100 times. Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making. Be smart, and make SMART objectives.

Analytics 62

Analytics Social Media Analysis e-support 62

AWS Machine Learning

APRIL 3, 2025

Imagine a system where drones autonomously inspect critical infrastructure, capturing high-resolution video, analyzing potential defects with AI, and seamlessly integrating findings into business workflows. Computer vision algorithms analyze the video in real time. The following diagram outlines how different components interact.

Video 107

Video Telecommunications Analysis System 107

Brandwatch CX

JULY 6, 2022

With so many Twitter analytics tools out there, it’s hard to know which ones to trust with your Twitter account. But if you’re looking for a free Twitter analytics tool that can do more, this list will come in handy. That being said, let’s take a look at some of the best free Twitter analytics tools currently available.

Analytics 140

Analytics Tools Analysis Travel 140

Retently

NOVEMBER 27, 2024

Tracking Customer Behavior Platforms like Google Analytics, Hotjar, and Shopify’s built-in analytics can uncover behavioral patterns that aren’t immediately obvious. Or maybe analytics reveal that mobile users struggle during checkout, meaning optimizing your site for mobile can dramatically boost sales. A heatmap will show you.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

ECXO

MAY 15, 2023

As advertisers collect data through more advertising outlets and channels, they merge it with analytically infused customer journeys. While MadTech business cases rely on targeted, contextual personalization from marketing technologies, they also need the massive pools of data found within advertising technologies. The result?

Tips 400

Tips Net Promoter Score Advertising Customer Journeys 400

ECXO

AUGUST 12, 2024

Utilize Data Analytics: Track user interactions with data analytics to identify patterns that can inform design improvements. The app’s design focuses on short-form video content with an easy-to-use interface, which contributed to TikTok’s explosive growth, reaching over 1 billion monthly active users by 2021.

User Experience 395

User Experience Case Study Financial e-support 395

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Sylvain Tremblay Senior Vice President Sylvain Tremblay is Senior Vice President of Video AI Business at Uniphore. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. In this post, we demonstrate how to use enhanced video search capabilities by enabling semantic retrieval of videos based on text queries.

Video 133

Video e-support Comparison Advertising 133

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

SurveySensum

FEBRUARY 17, 2025

Text Analytics Tools. What Are Text Analytics Tools? In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. But, How Do Text Analytics Tools Work? So whats the solution here?

Analytics 52

Analytics Tools Multi-Channel Analysis 52

InMoment XI

OCTOBER 25, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. To showcase your strengths, highlight real experiences from happy diners through written testimonials, video reviews, or social media shoutouts.

Feedback 195

Feedback Management Social Media ROI 195

AWS Machine Learning

JUNE 3, 2024

In today’s data-driven world, industries across various sectors are accumulating massive amounts of video data through cameras installed in their warehouses, clinics, roads, metro stations, stores, factories, or even private facilities. It enables real-time video ingestion, storage, encoding, and streaming across devices.

Video 114

Video Analysis Resources Travel 114

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

BirdEye

FEBRUARY 5, 2025

Heres how social media channels influence customer decisions: Visual discovery: High-quality photos and videos shared on your social media accounts spark cravings instantly. TikTok: Ideal for playful, short-form videos like cooking hacks or day-in-the-life content. Create behind-the-scenes videos Bring your followers into your kitchen!

Social Media 104

Social Media Tips Marketing Video 104

Comm100

SEPTEMBER 25, 2021

Video calling. The video calling feature enables users to have face-to-face communication by connecting them across the board virtually. Some advanced products in the market come with video calling features that also allow for group call conversations. Analytics and dashboard. File sharing.

How To 264

How To Software Video Customer Satisfaction 264

Calabrio

MARCH 4, 2025

Chatbot analytics tools can improve bots ability to handle more queries, freeing up agents to focus on more complex issues. Reporting and Analytics: Its all about visibility. You need comprehensive reporting and analytics to track performance and deliver predictive insights.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Comm100

MARCH 30, 2021

Serve your customers on live chat, audio & video chat, email, social media, mobile text messaging, and a self-serve knowledge base. Global Workplace Analytics predicts that 25-30% of the workforce will be working remotely multiple days a week by the end of 2021. Free all-in-one customer engagement platform. All for free, forever!

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

AWS Machine Learning

FEBRUARY 28, 2025

AI use cases include video analytics, market predictions, fraud detection, and natural language processing, all relying on models that analyze data efficiently. Customer challenge Our customer specializes in developing AI models for video intelligence solutions using YOLOv8 and the Ultralytics library.

Video 101

Video Communication Resources Travel 101

Lumoa

AUGUST 23, 2021

Another trend to emerge throughout the increasing digital interactions has been the use of video. Research also shows that 85% of Americans take the time to watch online videos each day. Therefore, integrating video content can provide customers with a better taste of a company’s digital persona.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Comm100

JUNE 23, 2022

Audio & Video Chat – Audio & Video Chat allows colleges and universities to remove barriers to a personalized chat experience while delivering remote support. During the COVID-19 pandemic, Dawson College used Audio & Video Chat to host an open house virtually that reached 950 students. Reporting and analytics .

Chatbots 245

Chatbots Self Service Video Wait Times 245

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Interaction 98

Interaction Analytics Call Center Contact Center 98