Forrester's Customer Insights

JUNE 25, 2021

Forrester’s latest Digital Go-To-Market Review evaluates 27 brands in the apparel and footwear sector to see how well they are positioned to thrive independently.

Apparel 49

Apparel Marketing Innovation Consumers 49

ForeSee

OCTOBER 31, 2016

Over the last decade, the men’s apparel market has shown steady growth, outpacing even women’s apparel, and is expected to contribute upwards of $40 billion in sales to the global. The post What CX Intelligence reveals about the men’s apparel market (infographic) appeared first on ForeSee.

Apparel 67

Apparel Infographics Marketing Sales 67

ForeSee

JULY 21, 2016

The apparel and accessories sector of the retail industry is experiencing major changes, with retailers seeing more business happening online than ever before, according to a recent report from Internet. The post What Retailers Should Know About The Online Apparel Boom appeared first on ForeSee.

Apparel 60

Apparel Retail Report Industry 60

ForeSee

AUGUST 1, 2016

Online sales of retail apparel and accessories is seeing huge growth, both here in the U.S. The post What’s driving Success in Apparel? and across the globe. Just last week we highlighted some of those trends in. Find out in ForeSee’s FXI Retail Special Report appeared first on ForeSee.

Apparel 56

Apparel Retail Report Trends 56

Forrester's Customer Insights

FEBRUARY 1, 2019

In the apparel personalization market, solutions built on fit analytics are achieving both […] This year, NRF was a happy affair: Retailers were celebrating a successful holiday season, year-on-year growth, and a net increase of store openings.

Apparel 41

Apparel Retail Analytics Marketing 41

Joe Rawlinson

SEPTEMBER 23, 2024

Apparel and Accessories for Maximum Exposure Branded clothing such as T-shirts, caps, and jackets are a powerful way to increase your brand’s visibility. Apparel is also an effective way to create a sense of belonging among customers or employees, particularly when used for team-building events or giveaways at industry expos.

Loyalty 78

Loyalty Apparel Wireless Travel 78

Magellan Solutions

JUNE 27, 2019

The post How Can Live Chat Increase Your Online Apparel Store Conversion? We even have a live chat tool that you can use to contact us. Chat us today and let us be your guide towards your business’ success. appeared first on.

Apparel 40

Apparel Retail Omni-Channel Sales 40

Storyminers

MAY 3, 2017

Apparel retailers who want to make a statement by differentiating their brands and connecting with their customers must go beyond table stakes (see the list below) and find ways to personalize their service experiences. Today’s apparel customers don’t just want ‘good enough,’ they demand ‘the best for me.’

Survey 180

Survey Apparel Retail Banking 180

Happy or Not

OCTOBER 1, 2024

Retail sub-industry insights: Grocery, Convenience, and Apparel While the report covers the retail industry as a whole, we’ve also provided a snapshot of customer satisfaction trends in specific retail sub-industries—Grocery, Convenience, and Apparel stores.

Retail 36

Retail Apparel Report Trends 36

CSM Magazine

MAY 17, 2024

Sports and Entertainment Sports apparel is a great fit for the sports industry, as it’s relatively inexpensive and apparel has lots of space for brand logos. Sports fans also like to show off sports apparel with attractive designs, which is great for raising brand awareness.

Industry 52

Industry Apparel Automotive Sports 52

GetFeedback

NOVEMBER 25, 2019

Apparel: 79%. A new list of benchmarks is published each year by ACSI, with minor quarterly updates. . Below is the complete list of the newest CSAT benchmarks. Airlines: 73%. Ambulatory Care: 77%. Athletic Shoes: 79%. Automobiles and Light Vehicles: 82%. Banks: 81%. Breweries: 85%. Cellular Telephones: 79%. Computer Software: 79%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

CSM Magazine

FEBRUARY 1, 2022

The combined solutions of K3 and Viji boost fashion and apparel brands to be more sustainable and ethical in their supply chain. critical software solutions, with a focus on fashion and apparel brands, today announced its acquisition of ViJi (Sas ). K3 , which provides business?critical Sustainability tops the agenda for 2022.

Retail 52

Retail Apparel Fashion Strategy 52

QuestionPro Audience

NOVEMBER 20, 2020

For example, imagine a research study about kid’s apparel. Here are the top four market research errors while sampling: Population specification error: A population specification error occurs when researchers don’t know precisely who to survey. Who is the right person to survey?

Apparel 195

Apparel Study Survey Groups 195

Joe Rawlinson

JULY 22, 2024

Imagine your team members sporting customized apparel or stationery—these items not only create a professional look but also reinforce a shared identity and pride in their workplace. Boosting Team Morale Team spirit is crucial for a cohesive work culture. Personalized merchandise can foster a sense of unity and pride among employees.

Apparel 78

Apparel Return on Investment Sports Culture 78

Kerry Bodine

JANUARY 29, 2019

However, we did find journey managers in product-focused industries, including apparel & fashion, building materials, chemicals, cosmetics, food & beverages, luxury goods and jewelry, and packaging & containers. Not surprisingly, the majority of the companies we examined were service-based.

Management 234

Management Apparel Chief Customer Officer Telecommunications 234

Zonka Feedback

MAY 1, 2023

Whether it is food, groceries, apparels, wellness products, furniture or anything you can think of buying, ecommerce and delivery platforms are there to serve you.

Customer Satisfaction 52

Customer Satisfaction Examples Apparel Survey 52

Oracle

FEBRUARY 19, 2020

. “If it’s hard to return something, particularly if it’s apparel or something expensive, I will think long and hard about whether it’s worth the hassle,” Allisyn said. Years ago, a children’s apparel item was marked as “online returns only” and Lisa skipped it.

Apparel 76

Apparel Customer Experience Retail Ecommerce 76

TechSee

JUNE 12, 2018

Brazilian retailer C&A displays its apparel on innovative clothing hangers that show how many Likes each item has collected from the social-media community. AR apps makes shopping for apparel easier. See what’s trending before making the big decision. Peer pressure is a strong driver for sales. Virtual Dressing Rooms.

Self Service 152

Self Service Customer Experience Apparel Retail 152

NICE inContact

DECEMBER 18, 2017

TechStyle is global retailer consisting of a collection of apparel brands with over 4.5 Recently TechStyle underwent a massive change in their approach to solving their contact center technology needs to address the customer experience journey. million VIP members selling throughout North America, Europe, and Australia.

Apparel 150

Apparel Contact Center Customer Experience Case Study 150

Happy or Not

FEBRUARY 2, 2023

For example, let’s say you’re an apparel retailer and your target customer segment is young adult females. Wouldn’t it be good to be able to slice and dice customer feedback and look at the results from that group to find out when, where and why they, specifically, are satisfied or not?

Connections 73

Connections Feedback Apparel Sports 73

Alida

JANUARY 19, 2017

If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. Photo: Bloomberg.

Retail 100

Retail Apparel ROI Loyalty Programs 100

Talkdesk

DECEMBER 18, 2020

Years of fast and convenient returns for online purchases have created permanent habits, such as purchasing multiple sizes of apparel in order to return those that don’t fit: To minimize the financial impact on your business, here are three areas of focus to reduce holiday return volume: . Provide a great post-purchase customer experience.

Retail 106

Retail Apparel Data Ecommerce 106

AWS Machine Learning

AUGUST 21, 2024

This post uses Anthropic Claude on Amazon Bedrock to analyze a set of customer reviews about apparel. Solution overview Before we dive into the technical implementation details, let’s look at an example of a customer review analysis done on a set of reviews for an apparel product.

Apparel 128

Apparel Effort Score Analysis Retail 128

Circular Edge

SEPTEMBER 8, 2023

Δ The post Business Guide: Five Signs That It’s Time for a New ERP of Food and Beverage first appeared on Circular Edge | JD Edwards | NetSuite | Oracle EPM | Oracle ERP Cloud.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Alida

JULY 14, 2017

Its DTC approach is based on the premise that consumers will increasingly use their phones to purchase shoes and apparel and that it must lead in digital to maintain its market share. Last year, Nike underwent a fundamental shift to focus primarily on serving athletes on a one-to-one basis by leveraging mobile technology.

Omni-Channel 147

Omni-Channel Consumers Examples Apparel 147

QuestionPro Audience

MAY 25, 2018

Additionally, apparel, department, and electronic stores are the top categories where consumers are looking to spend. Good news for brick-and-mortar stores: 93% of consumers plan to do some in-store shopping, with 50% planning to shop solely or mostly in-store, while a mere 7% plan to shop mostly or only online.

Apparel 150

Apparel Travel Hotels Infographics 150

Comm100

SEPTEMBER 4, 2022

For example, if your company creates skater apparel, you might want to use a more casual tone for your live chat than if you were selling cyber security solutions to government organizations. It is important to have an online live chat presence that reflects the identity of your brand. Be positive.

Customer Service 246

Customer Service Abandon Rate Apparel ROI 246

Optimove

NOVEMBER 20, 2020

This time, we got the weekly news update, a new CRM hack on Churn Factor, and a deep analysis on the well known Spanish apparel retailer Zara. PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. All previous weekly shows All our videos on Optimove’s Youtube channel.

CRM 52

CRM Analysis Apparel B2C 52

Optimove

DECEMBER 18, 2020

This time, we got the weekly news update, a new CRM hack on testing principles, and a deep analysis on the well-known athletic apparel retailer, lululemon. PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. All previous weekly shows All our videos on Optimove’s Youtube channel.

CRM 52

CRM Analysis Apparel B2C 52

QuestionPro Audience

NOVEMBER 21, 2017

Computers are the hot ticket item this year on 26% of our respondents’ lists, followed by clothing/apparel and kids toys, but mobile phones and video games are not as popular as they have been in recent years, with only 11% of our panel looking to purchase these items.

Apparel 191

Apparel e-support Infographics Retail 191

Kerry Bodine

JANUARY 29, 2019

However, we did find journey managers in product-focused industries, including apparel & fashion, building materials, chemicals, cosmetics, food & beverages, luxury goods and jewelry, and packaging & containers. Not surprisingly, the majority of the companies we examined were service-based.

Management 120

Management Apparel Chief Customer Officer Telecommunications 120

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. “Just Do It” – now that’s a recognizable slogan! It also holds a steady market share in the athletic footwear industry at 24.7%, surpassing its competitors Adidas, Puma, etc.

NPS 52

NPS Loyalty Strategy Loyalty Programs 52

ReviewTrackers

AUGUST 12, 2020

Under Armour is one of the top sports apparel brands in the world, and the company’s success was based on initial awareness through word-of-mouth marketing. Because of these connections, Plank landed contracts with professional and college teams, which led to Under Armour’s rapid growth into the apparel giant that it is today.

Examples 123

Examples Marketing Apparel Social Media 123

Joe Rawlinson

MARCH 28, 2018

For instance, if you are an apparel retailer, you could create mutiple variations of script each for complaints such as ‘wrong size of product’, ‘damaged apparel’, ‘item does not look like advertised’, and so on. One way to do this is by preparing different script variations to address each of the most common customer support requests.

Apparel 110

Apparel Customer Experience Net Promoter Score Customer Service 110

BirdEye

MAY 12, 2023

Gymshark Gymshark is one of the world’s most recognized fitness apparel and accessories brands. It has earned a significant following among fitness enthusiasts and athletes due to its fashionable fitness apparel. Customers can just share the unique code with their friends and family to enjoy the benefits of Airbnb.

Examples 98

Examples Apparel Social Media Fashion 98

AWS Machine Learning

NOVEMBER 24, 2023

Doug Tiffan is the Head of World Wide Solution Strategy for Fashion & Apparel at AWS. In his role, Doug works with Fashion & Apparel executives to understand their goals and align with them on the best solutions. In his leisure time, he indulges in his love for travel and cherishes quality moments with his family.

Ecommerce 118

Ecommerce Apparel e-support Retail 118

Circular Edge

JULY 29, 2022

Company Name * Phone * Your Role * CEO/President/GM CFO CIO/IT Executive Compliance/Security Controller/Finance Executive COO/Operations Executive Customer Service/Support Manager Developer Ecommerce Developer/Designer Ecommerce Executive/Manager Executive (Others) Finance (Others) Finance/Accounting Manager FP&A VP/Director/Manager Human Resources (..)

Company 52

Company Apparel Ecommerce Telecommunications 52