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ECXO
JULY 16, 2024
To deliver a better Customer Experience, stop reading this article and go to sleep! Link to original post: To deliver a better Customer Experience, stop reading this article and go to sleep! The post To deliver a better Customer Experience, stop reading this article and go to sleep! The future of work starts now!
InMoment XI
JULY 20, 2022
Check out these must-read articles! Top Articles on EX, Linking EX & CX, and Branded Experience. #1: Read the full article here! #3: Get the full article. #4: Read the article. #8: Get the article. If these topics are on your company’s radar, you can get the answers you need here!
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C3Centricity
JANUARY 3, 2022
Here at C3Centricity, we reviewed and updated many of our cornerstone, evergreen articles, so you may recognise a few of them from last year in this list. The article shows you how to connect with your customers and gather their information. This post has been amongst the top articles on C3Centricity for many years.
InMoment XI
APRIL 18, 2022
Check out these must read articles below! Read Article. If you’re looking for the answers to these questions, say no more—InMoment EX expert Michael Lowenstein is here to help with all the thought leadership you need. Employee Engagement: Does the Defense’s Case Still Hold Water?
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Download the article to get your virtual training best practices! 10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn.
C3Centricity
JANUARY 13, 2021
In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. This post has been amongst the top articles on C3Centricity for many years. If not, this article will guide you in learning more. #9.
ShepHyken
NOVEMBER 11, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. The one-sentence summary of this article is that a major determinant of a customer’s “happiness level” with a company or brand is staff friendliness.
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In this article, you’ll learn a 7-point methodology for making CX. This type of thinking contributes to a pervasive frustration with Customer Experience (CX), and in particular, Voice of the Customer (VOC) programs. and more specifically VOC feedback, an embedded part of your company’s DNA.
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