Article Brands Customer Relationship Management e-support 
ShepHyken
NOVEMBER 25, 2022
This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service.
Bold360
APRIL 12, 2021
To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. As self-service tools improve, customer adoption is rising. . Today, customer tolerance for inconvenience is almost non-existent. Nobody had heard of them before COVID,” says Mehta. “T
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
LoyaltyPlus
MARCH 10, 2021
The COVID-19 pandemic has revolutionised business operations the world over, and forever changed the way markets engage with customers and how consumers deal with brands. At the same time, the situation offers business leaders a unique opportunity to reinforce their loyalty programmes to secure brand loyalty.
CSM Magazine
SEPTEMBER 20, 2021
Studies have shown that almost 90% of clients anticipate a brand having its own service portal – and they prefer knowledge base enabled self-service channels such as FAQs. Managing knowledge is critical to successful self-service, but it’s difficult to achieve it. However, it can be done, and the payoffs can be huge.
ProProfs Chat
JUNE 26, 2020
It’s not just great communication skills that make a customer support operator great at their job. 62% of customers say that a representative’s knowledge and resourcefulness play a key role in creating a good experience. Learn the commonly used customer service and support lingo. But, where to start?
NobelBiz
SEPTEMBER 21, 2021
Most customer relationship managers and contact center owners strive for the objective of addressing each client personally, rather than to a customer base as a whole. What are the key levers available today for a more customized customer connection? Respond as you converse with your consumer.
Magellan Solutions
AUGUST 5, 2021
To help you out, we’ll cover the various types of call center tools and also highlight 5 essential BPO software you need in this article. To manage this call volume , you need phone systems with advanced features like call transferring, group conferencing, voicemail support, and more. Real-time customer cards .
Expert insights. Personalized for you.
78 
Let's personalize your content