NobelBiz

FEBRUARY 13, 2024

RELATED ARTICLE CRM Key Features For Customer Service Interactive Voice Response (IVR) An advanced Interactive Voice Response system allows customers to navigate through options using their voice or keypad inputs, efficiently directing them to the appropriate service or information, thereby enhancing self-service capabilities.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

NOVEMBER 6, 2023

In this article, we delve deep into the extraordinary ways intelligent automation is revolutionizing call centers and explore how NobelBiz’s cutting-edge solutions can enhance and amplify these game-changing benefits.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

CSM Magazine

SEPTEMBER 8, 2023

Technology as an agent enabler Agents should be empowered with technology to help their day-to-day, rather than being held back by it – such as AI-driven software that ensures accurate call recordings and efficient customer routing, or software which removes background noise on both agent and customer sides.

Brands 59

Brands Average Handle Time Call Recording Software 59

NobelBiz

FEBRUARY 14, 2022

In this article, we will examine the most critical agent performance indicators and how to manage them in contact centers. After-call work time The after-call work time calculates the time required for call center agents to perform their tasks following each call.

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Metrics Contact Center Management Call Center 52

NobelBiz

SEPTEMBER 24, 2024

Nextiva is considered a powerhouse of the best call centers in today’s time. This article will take you through the top 5 best alternatives to Nextiva, which will help you increase your call volume, save time, and boost productivity. Why Search for a Nextiva Alternative?

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NobelBiz

MARCH 21, 2023

With its inherent ability to automatically dial outbound calls to customers, allowing each agent sufficient time between calls, it skyrockets the number of calls daily and consequently contributes to the business’s success. Progressive dialers are also equipped with features that improve the quality of outbound calling.

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Contact Center Software Call Center Call Recording 52

BirdEye

JUNE 14, 2023

In this article, we’ll share the why, what, and how of communication channels to effectively reach customers and your employees. Phone calls The old-fashioned phone conversation is still a relevant method of communicating, especially when you want to get answers quickly or communicate urgent business matters.

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NobelBiz

MAY 21, 2024

While the role of call centers is crucial in customer service, companies often choose between inbound and outbound call centers. Each of these call centers come with unique functionalities, benefits, and challenges.

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

NobelBiz

MARCH 14, 2022

In this article, we will discuss 5 easy ways to create a successful outbound strategy and approach for your business. Create an efficient outbound plan for your contact center What is the best method to build an outbound calling strategy? Agents should demonstrate to the clients that they value their time.

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52

NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully.

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Call Center Tips Virtual Call Center Management 52

NobelBiz

JULY 19, 2022

So, for people who are new to one of these sectors, there is a feature called whispering , a tool that can be described as discreet listening that might modify the way they are trained. In this article, we will explain what call whispering is and how its advantages may affect your contact center’s productivity and efficiency.

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Contact Center Contact Center Software Call Center Telecommunications 52

NobelBiz

APRIL 18, 2022

Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times. In this article, we detail all the methods to achieve call center efficiency, in terms of contact center technology, management and performance. What is call center efficiency?

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Call Center Contact Center How To Gamification 52

SmartKarrot

APRIL 20, 2023

Collect data associated with each customer interaction, including the information gathered via emails, phone calls, social media interactions, and live chats. Make sure that you use call recording and analysis software in order to listen to and identify patterns in customer calls.

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Resources Customer Success Chatbots Analytics 19

NobelBiz

FEBRUARY 14, 2023

Measure current dead airtime: To reduce dead air time effectively, you first need to know how much disquiet time is occurring in your current interactions.Through call recording and analysis tools. To adequately monitor and evaluate, you need to: First, regularly monitor and progress toward reducing dead air time.

Contact Center 52

Contact Center Call Flow Call Recording How To 52

NobelBiz

AUGUST 11, 2022

In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? Why CCaaS flexibility is so important for call centers? Your teams will appreciate the time saved, which increases metrics such as Average Handling Time , Contact Rate, and Average Waiting time.

Contact Center 52

Contact Center Call Center Multi-Channel Abandon Rate 52

CSM Magazine

JANUARY 16, 2025

What you want is a provider that offers: Easy-to-use interface Built-in call recording Basic call routing Good customer support Simple pricing structure For managing customer information, you’ll need a CRM (Customer Relationship Management) system. Scaling and Maintenance Start small and grow gradually.

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Call Center How To CRM System 52

CSM Magazine

JUNE 27, 2022

More importantly, what was the customer’s demeanor at the end of the phone call? Businesses can use call recording software for sales teams to help train staff, resolve issues, and improve customer experiences. Be Mindful Of Hold Times. Therefore, businesses must find practical ways to keep wait times to a minimum.

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