Comm100

NOVEMBER 2, 2022

Chatbots have steadily grown in popularity to become a key component of customer service today. With an AI chatbot in place, organizations can resolve as much as 91% of chats without involving a human agent. Research shows that 70% of customers are already using or interested in using chatbots for support. Response Time.

Chatbots 246

Chatbots Metrics Average Handle Time Wait Times 246

eglobalis

JANUARY 20, 2025

The article was originally posted on Eglobalis.com/blog. This article explores ten key drivers of B2B loyalty , offering actionable insights supported by real-world examples. As mentioned in this old article I wrote. Similarly, AI-driven chatbots, such as Zendesks platform, enable quick resolution of common queries.

B2B 418

B2B Loyalty Loyalty Programs Innovation 418

Comm100

JULY 5, 2022

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver faster, more available support, all while cutting costs and retaining high customer satisfaction (CSAT). Setting up your chatbot for success.

Chatbots 244

Chatbots How To eBook Resources 244

ECXO

NOVEMBER 26, 2024

Unicorns Dependency in CX – Here Is How You Avoid This “Trap” If you’re plugged into the business world, you’ve likely heard the term “unicorn” tossed around in meetings, LinkedIn posts, or business articles. Chatbots, CRM systems, and AI-powered analytics can handle routine tasks, freeing up your team to focus on more complex issues.

Self Service 334

Self Service Culture Training Analytics 334

eglobalis

MARCH 4, 2025

Virtual assistants and chatbots now handle millions of banking inquiries, healthcare questions, and retail service requests, promising faster responses and 24/7 availability. Advanced LLMs like GPT-4 enable chatbots to engage in more natural, fluid dialogues and handle a wider range of queries.

Self Service 198

Self Service Strategy Contact Center Virtual Agent 198

ShepHyken

OCTOBER 27, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. The article starts with the comment, “To win in B2B commerce, consistently put a focus on customers at the center of all strategy and operations.”

Customer Service 79

Customer Service Social Media B2B Chatbots 79

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 246

Chatbots Omni-Channel Analysis Interaction 246

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. This segment in digital customer service is growing fast, and 70% of customers now either use or are interested in chatbots for simple customer service. What is a chatbot? Types of chatbots.

Chatbots 244

Chatbots Customer Service Knowledge Base Social Media 244

Comm100

DECEMBER 16, 2024

A sector that once relied on phone calls and long email threads has shifted to a world of instant messaging, AI chatbots, and automated systems designed to meet customer needs faster than ever before. For example, chatbots are a common tool in customer service automation. or How do I reset my password?

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

ECXO

NOVEMBER 19, 2024

Personalize product recommendations, articles, or offers based on the customer’s past interactions. AI-Powered Chatbots & Automation : Implement AI-driven tools to improve response times and enhance customer support. Dynamic Content : Implement dynamic content on your website and email campaigns.

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296

InMoment XI

NOVEMBER 19, 2024

The chatbot, formerly Bard, was asked, “ What new discoveries from the James Webb Space Telescope can I tell my 9-year-old about? For example, a chatbot might give incorrect information about a product, policy, or support steps. Despite her vast experience, the librarian couldn’t locate a single article.

Healthcare 195

Healthcare Contact Center Training Financial 195

ShepHyken

DECEMBER 22, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Were winding down the year, and I cant think of a better article to read to prepare for 2025. Cheers to an incredible year ahead!

Customer Service 76

Customer Service Self Service Social Media Contact Center 76

NICE inContact

JUNE 2, 2021

If you're new to chatbots, it can be difficult to envision where a bot makes sense in your organization's customer journey. Looking at how other companies have deployed and are successfully using bots will be both helpful and can inspire you to move forward with your own solution.

Chatbots 177

Chatbots Examples Contact Center Tips 177

Comm100

NOVEMBER 2, 2020

If you’re here because you’re trying to figure out what a customer service chatbot is capable of and how it can help your customers and company grow, you’ve come to the right place. Let’s explore the top 6 chatbot examples of 2020. A Chatbot to Help Mortgage Applications . Industry: Banking and finance.

Chatbots 180

Chatbots Examples Customer Service Banking 180

ShepHyken

NOVEMBER 11, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. The one-sentence summary of this article is that a major determinant of a customer’s “happiness level” with a company or brand is staff friendliness.

Customer Service 69

Customer Service Survey Tips Retail 69

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. Chatbots represent automation, efficiency, and logic. What is a chatbot? That’s what chatbots are all about. . For customers.

Chatbots 180

Chatbots Customer Service e-support Customers 180

Comm100

OCTOBER 31, 2024

In this article, we’ll discuss conversational marketing in detail and cover its benefits for growing businesses. Around 64% of business owners say that chatbots enable them to offer a personalized support experience to their customers. What’s Conversational Marketing ? Launch in 2 hours.

Marketing 130

Marketing Chatbots Social Media e-support 130

InMoment XI

OCTOBER 31, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Consider including self-service options like chatbots for customers who don’t want to spend time with an agent. A fast response time improves customer satisfaction.

Call Center 195

Call Center Metrics Self Service Effort Score 195

GetFeedback

JUNE 29, 2020

Scale your hyper-personalized customer support program with the help of AI and chatbots.

Chatbots 448

Chatbots How To Customers 448

BlueOcean

FEBRUARY 11, 2020

With that mission in mind, we’re sharing five of the best articles we’ve discovered recently that are on the top of our minds. This Forrester article goes deep into the details of exactly how to tie customer experience to hard dollars. That’s why we love this article from Salesforce. Read more here. Read more here.

Customer Experience 177

Customer Experience Net Promoter Score Self Service Effort Score 177

Comm100

APRIL 12, 2022

For many local governments, this came in the form of customer service chatbots. Among local governments, more than 60% indicate that they’ve either introduced chatbots or have plans to do so in the next 12-18 months. The improved service from local government chatbots can lead directly to improved customer satisfaction (CSAT).

Government 147

Government Chatbots Wait Times Knowledge Base 147

InMoment XI

OCTOBER 12, 2022

You can learn more from InMoment expert Jim Katzman about the value of closing the loop in his article here. If you want to reach out to our experts to learn more about Resolve, you can leverage the chat bot on our website, or schedule a conversation here ! Leveraging a InMoment’s Resolve to Close the Loop.

System 370

System Chatbots Fashion Study 370

ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. by Eric Krapf. (No

Customer Service 150

Customer Service Loyalty Programs Chatbots Loyalty 150

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Live chat, bots for automated conversations, customer segmentation, email automation, product tours.

Software 239

Software Chatbots Customer Service Knowledge Base 239

ECXO

AUGUST 12, 2024

This article explores the top MarTech solutions that are revolutionizing CX, the challenges the industry faces, and how these technologies are being leveraged across different global markets to drive B2B success. These tools enhance customer satisfaction through efficient, personalized communication.

Customer Experience 366

Customer Experience e-support Social Media B2B 366

Comm100

FEBRUARY 11, 2025

They dont force you to call a single phone number during business hours; they offer live chat, AI chatbots tailored for higher education , mobile apps, and self-service portals. But with AI chatbots, students can get answers immediately. At Comm100, weve seen firsthand how AI-powered chatbots are transforming student support.

Self Service 130

Self Service Chatbots Knowledge Base Financial 130

Help Scout

JUNE 8, 2021

Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. A chatbot could do that before your team even gets notified.

Chatbots 144

Chatbots Self Service Knowledge Base Tools 144

Comm100

APRIL 11, 2022

Advancements in technology are providing higher education with effective ways to improve student support across every stage of the student lifecycle, and chatbots are becoming key to this. This article will showcase how universities and colleges are using chatbots today, highlighting a higher ed chatbot use case for three key departments.

Chatbots 130

Chatbots Study Wait Times Examples 130

eglobalis

JULY 31, 2024

This article delves into the top ten MarTech solutions, that significantly improve CX outcomes. Live Chat and Chatbot Solutions Platforms like Intercom, GenesysDX, Liveperson and Drift offer live chat and AI-powered chatbot functionalities. As AI evolves, chatbots will become better.”

Customer Experience 425

Customer Experience Social Media Analytics Chatbots 425

Comm100

JUNE 12, 2023

By February of 2023, the chatbot created by software company OpenAI had garnered 100 million unique visitors , making it the fastest-growing consumer app ever to have been released. The AI chatbot application can respond to written prompts to generate stories, essays, articles, answers to questions, code sequences, and even jokes and poems.

Chatbots 130

Chatbots Customer Experience Healthcare Software 130

Comm100

FEBRUARY 17, 2025

I could start this article with a history of how technology has impacted sports betting. Many still think of AI as just a super-advanced chatbot! By analyzing unstructured text data, such as social media chatter, news articles, and player interviews, AI can gauge sentiment and factor it into predictions. All useful, sure.

Sports 130

Sports Chatbots Social Media Competitive Advantage 130

InMoment XI

DECEMBER 18, 2024

Chatbots and virtual assistants rely on their knowledge bases to respond to or escalate customer queries. For example, a chatbot can update its knowledge base after encountering a new query. Similarly, the insights highlight the extent to which current practices are satisfying customer needs.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

Comm100

MAY 7, 2024

Efficient customer service requires prompt responses, whether from AI chatbots offering instant answers or live agents with quick access to customer data. The platform integrates email, live chat, social media, and SMS, making it easy for agents to manage and respond to queries efficiently.

Customer Service 233

Customer Service Strategy Self Service How To 233

CX Accelerator

JANUARY 7, 2019

Now take into consideration chatbots or any sort of automated response to a customer. Going back to chatbots, you can totally train a bot to automatically respond to customers, and chances are they can do it with more consistency and accuracy than a human.

Net Promoter Score 275

Net Promoter Score Contact Center Chatbots Knowledge Base 275

Comm100

MARCH 21, 2023

In this article, we’ll look at six game-changing customer service improvement strategies that businesses can introduce to enhance their customer service and gain a competitive edge. Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too.

Self Service 226

Self Service Customer Service Strategy Omni-Channel 226

Comm100

MAY 4, 2022

In this article, you’ll see why credit union digital transformation must be a priority and how credit unions can accelerate their digital transformation with the introduction of digital customer engagement software and tools. The next step to accelerate credit union digital transformation is to introduce automation with chatbots.

Chatbots 242

Chatbots How To Omni-Channel e-support 242

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. Chatbot growth continues. Now chatbots are offering organizations a way forward, and we expect this to be among the growing customer service trends in 2023.

Trends 246

Trends Customer Service Chatbots Omni-Channel 246