Article Customer Experience Management Customer Experience Professionals Sales 
Lumoa
MARCH 21, 2023
You read blog posts and research articles if you want to learn more about a specific topic. In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 You want customers to fall in love with your brand. Nowadays, most people search for information online.
Customer Guru
AUGUST 21, 2018
Kristina is a customer experience expert and host of “The Customer Experience Podcast for Business Leaders”, a podcast series for motivating C-Suite and leadership teams in improving customer experience. She is a regular contributor to radio and web interviews. Micah Solomon Follow @micahsolomon.
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CX Journey
OCTOBER 27, 2015
Pundits and experts alike say that customer experience is everyone's job. If you google "customer experience is everyone's job" and "customer service is everyone's job," you'll find endless articles, blogs, and webinars with that very title. Technically, it is everyone's job. How can that be?
PeopleMetrics
DECEMBER 27, 2019
No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program. IT can also help create an automated system for this process, such as connecting a point-of-sale system or CRM to your VoC software platform via an API. The Information Technology (IT) Department.
Michel Falcon Experience
JANUARY 16, 2017
I still remember the day in 2007 when I committed to understanding customer experience management and how it grows businesses. I read books on customer experience, I set up a Feedly account and read dozens of articles every day on the subject. While working at 1-800-GOT-JUNK? ,
Wootric CX Blog
FEBRUARY 14, 2019
These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”
ClearAction
OCTOBER 4, 2015
How to Make Customer Experience Strategy Integral to Corporate Strategy. Is customer experience management in your company (a) a subset of corporate strategy, (b) unrelated to corporate strategy, or (c) a determinant of corporate strategy? The money comes from customers. Customer Experience Jenga.
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