ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. The short answer is yes.

Customer Service 107

Customer Service Hotels Hospitality Government 107

InMoment XI

SEPTEMBER 30, 2015

Well, yes, but even the most customer-centric companies need fresh ways to turn their good intentions into customer happiness and sustainable growth. To help solve this problem, the CXPA (Customer Experience Professionals Association) has dedicated a day to spread innovative approaches to customer experience across the world.

Customer Experience Professionals 170

Customer Experience Professionals Customer Centricity Innovation Customer Experience 170

Experience Investigators by 360Connext

OCTOBER 27, 2020

This is where a customer journey map can come in really handy! Related Article: Why Journey Map? It’s common, for instance, to check-in with customers who download software along their onboarding journey. What about those customers who offer great ideas that are turned into better experiences for all customers?

Customer Journeys 359

Customer Journeys Social Media Feedback Touchpoint 359

Lumoa

DECEMBER 18, 2017

There're great professionals who feel the customer pains and embrace their successes. Jim, CCXP (Certified Customer Experience Professional), is a founder of a CX consulting agency, Heart of the Customer , and sees the world in a special way: through the eyes of customers. Did you like the article?

Analytics 256

Analytics Customer Journeys Customer Experience Net Promoter Score 256

ijgolding

OCTOBER 2, 2017

This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. Check out posts from other bloggers at the blog carnival. And learn more about CX Day at: [link].

Customer Experience 158

Customer Experience Customer Experience Professionals Customers Customer Centricity 158

InMoment XI

OCTOBER 12, 2012

Do you have what it takes to be a great customer experience professional? But what do we mean by customer experience and what do we mean by professional? View Article Easy question, huh? I throw these thoughts in to the debate for a very simple reason.

Customer Experience 150

Customer Experience Customer Experience Professionals Customers 150

InMoment XI

MARCH 28, 2013

Take customer experience professionals, for example. Organizations whose customer experience programs are transaction based routinely survey hundreds of thousands customers. View Article. Gone are the days when business people did not have enough data. Most of us have too much —way too much.

Customer Experience Professionals 150

Customer Experience Professionals Survey Data Examples 150

InMoment XI

OCTOBER 29, 2015

How CX Will Make or Break Your Company’s Future Last week I had the privilege of attending CXSF 2015: Forrester’s annual forum for customer experience professionals in San Francisco. View Article Topics included digital CX and.

Customer Experience Professionals 150

Customer Experience Professionals Strategy Customer Experience Company 150

InMoment XI

JANUARY 18, 2017

As customer experience professionals, we often worry about response rates. At the heart of the question of response rate is whether customers want to provide you with feedback and engage with your survey. Why do customers provide feedback? Customers who provide feedback want you to get better.

Customer Experience Professionals 150

Customer Experience Professionals Feedback Survey Engagement 150

InMoment XI

JANUARY 18, 2017

As customer experience professionals, we often worry about response rates. At the heart of the question of response rate is whether customers want to provide you with feedback and engage with your survey. Why do customers provide feedback? Customers who provide feedback want you to get better. View Article

Customer Experience Professionals 150

Customer Experience Professionals Feedback Survey Engagement 150

InMoment XI

OCTOBER 12, 2012

Do you have what it takes to be a great customer experience professional? But what do we mean by customer experience and what do we mean by professional? View Article Easy question, huh? I throw these thoughts in to the debate for a very simple reason.

Customer Experience 150

Customer Experience Customer Experience Professionals Customers 150

InMoment XI

MARCH 28, 2013

Take customer experience professionals, for example. Organizations whose customer experience programs are transaction based routinely survey hundreds of thousands customers. View Article Gone are the days when business people did not have enough data. Most of us have too much —way too much.

Customer Experience Professionals 150

Customer Experience Professionals Survey Data Examples 150

InMoment XI

OCTOBER 29, 2015

How CX Will Make or Break Your Company’s Future Last week I had the privilege of attending CXSF 2015: Forrester’s annual forum for customer experience professionals in San Francisco. View Article Topics included digital CX and.

Customer Experience Professionals 150

Customer Experience Professionals Strategy Customer Experience Company 150

InMoment XI

OCTOBER 29, 2015

How CX Will Make or Break Your Company’s Future Last week I had the privilege of attending CXSF 2015: Forrester’s annual forum for customer experience professionals in San Francisco. View Article Topics included Digital CX.

Customer Experience Professionals 150

Customer Experience Professionals Strategy Customer Experience Company 150

InMoment XI

OCTOBER 12, 2012

Do you have what it takes to be a great customer experience professional? But what do we mean by customer experience and what do we mean by professional? View Article Easy question, huh? I throw these thoughts in to the debate for a very simple reason.

Customer Experience 150

Customer Experience Customer Experience Professionals Customers 150

InMoment XI

MARCH 28, 2013

Take customer experience professionals, for example. Organizations whose customer experience programs are transaction based routinely survey hundreds of thousands customers. View Article Gone are the days when business people did not have enough data. Most of us have too much —way too much.

Customer Experience Professionals 150

Customer Experience Professionals Survey Data Examples 150

InMoment XI

OCTOBER 3, 2012

I recently spent an evening with a group of industry vets at a Customer Experience Professionals Association (CXPA) local networking event in Boston. ” View Article We affectionately referred to these troublemakers as “drive-by experts.”

Customer Experience Professionals 150

Customer Experience Professionals Groups Industry Customer Experience 150

InMoment XI

SEPTEMBER 30, 2014

As customer experience professionals, it’s time we realized that we are no longer practicing customer experience management, but rather customer experience enablement. When it comes to the customer journey, we’re just along for the ride. View Article

Customer Experience Professionals 150

Customer Experience Professionals Customer Journeys Customer Experience Management Customer Experience 150

InMoment XI

JANUARY 17, 2015

And what travelers in their right minds think their airline is customer-centric? The truth of the matter is that while so many companies strive to be customer-centric, most customer experience professionals. View Article.

Airlines 150

Airlines Customer Centricity Travel Customer Experience Professionals 150

InMoment XI

SEPTEMBER 30, 2015

Well, yes, but even the most customer-centric companies need fresh ways to turn their good intentions into customer happiness and sustainable growth. To help solve this problem, the CXPA (Customer Experience Professionals Association) has dedicated a day to spread innovative approaches to customer experience across the world.

Customer Experience Professionals 150

Customer Experience Professionals Customer Centricity Innovation Customer Experience 150

InMoment XI

OCTOBER 3, 2012

I recently spent an evening with a group of industry vets at a Customer Experience Professionals Association (CXPA) local networking event in Boston. ” View Article We affectionately referred to these troublemakers as “drive-by experts.”

Customer Experience Professionals 150

Customer Experience Professionals Groups Industry Customer Experience 150

InMoment XI

SEPTEMBER 30, 2014

As customer experience professionals, it’s time we realized that we are no longer practicing customer experience management, but rather customer experience enablement. When it comes to the customer journey, we’re just along for the ride. View Article

Customer Experience Professionals 150

Customer Experience Professionals Customer Journeys Customer Experience Management Customer Experience 150

InMoment XI

JANUARY 17, 2015

And what travelers in their right minds think their airline is customer-centric? The truth of the matter is that while so many companies strive to be customer-centric, most customer experience professionals. View Article

Airlines 150

Airlines Customer Centricity Travel Customer Experience Professionals 150

InMoment XI

OCTOBER 3, 2012

I recently spent an evening with a group of industry vets at a Customer Experience Professionals Association (CXPA) local networking event in Boston. ” View Article We affectionately referred to these troublemakers as “drive-by experts.”

Customer Experience Professionals 150

Customer Experience Professionals Groups Industry Customer Experience 150

InMoment XI

SEPTEMBER 30, 2014

As customer experience professionals, it’s time we realized that we are no longer practicing customer experience management, but rather customer experience enablement. When it comes to the customer journey, we’re just along for the ride. View Article

Customer Experience Professionals 150

Customer Experience Professionals Customer Journeys Customer Experience Management Customer Experience 150

InMoment XI

JANUARY 17, 2015

And what travelers in their right minds think their airline is customer-centric? The truth of the matter is that while so many companies strive to be customer-centric, most customer experience professionals. View Article

Airlines 150

Airlines Customer Centricity Travel Customer Experience Professionals 150

InMoment XI

SEPTEMBER 30, 2015

Well, yes, but even the most customer-centric companies need fresh ways to turn their good intentions into customer happiness and sustainable growth. To help solve this problem, the CXPA (Customer Experience Professionals Association) has dedicated a day to spread innovative approaches to customer experience across the world.

Customer Experience Professionals 150

Customer Experience Professionals Customer Centricity Innovation Customer Experience 150

ijgolding

FEBRUARY 16, 2015

I am unlikely to be the first person to write an article focusing on whether or not the Customer Experience really makes a difference. On a weekly basis, Customer Experience Professionals all over the world are being challenged to demonstrate the ‘tangible’ value focusing on the Customer […].

Customer Experience 120

Customer Experience Customer Experience Professionals Customer Centricity Customer Retention 120

ijgolding

MAY 23, 2017

Usually (although not exclusively) the domain of men and women working for organisations in senior roles, the ‘rolling eye phenomenon’ often occurs when someone like me, a Customer Experience Professional, starts to talk about anything related to the Customer Experience.

Customer Experience 227

Customer Experience Financial Customers Insurance 227

ECXO

SEPTEMBER 15, 2022

The ECXO’s objective is to offer its members events, discussions, and articles that meet their needs and expectations. Many thanks again to all who take the time to respond and read this long Article and Newsletter. Want to see more articles like this? ECXO Q&A: FEEDBACK & IDEAS WANTED! Ricardo Saltz Gulko.

Customer Experience 207

Customer Experience Leadership Feedback Survey 207

ijgolding

DECEMBER 14, 2017

As we approach the end of another calendar year, it is always appropriate for bloggers, writers, thought leaders and professionals in general, to reflect on what has passed, as well as what is to come in the future. As a prolific writer on the subject of Customer Experience, I feel as though every article I publish is a reflection of sorts.

Customer Experience 164

Customer Experience Customer Experience Professionals Customer Centricity Customers 164

CX Journey

MARCH 14, 2017

I recently read an article on MyCustomer about a study that Ovum and BoldChat conducted in which they found that many companies don't have the necessary budget to improve the customer experience. isn't that all going to impact the customer experience? Here's the thing.

Customer Experience Professionals 148

Customer Experience Professionals Innovation Advertising Technology 148

Comm100

MARCH 8, 2017

Connect with this customer service expert on Twitter today to make sure that your company doesn’t miss out! Her Twitter sports articles about Millennial trends, and is a hot spot for information on what companies can do to appeal to Generation Z and Millennial consumers. Chelsea Krost. ChelseaKrost. Kate Nasser. KateNasser.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

BlueOcean

JUNE 27, 2024

Read more here > From Customer Centric to Earth Centric In her article “From CX Basics to CX Brilliance: Why Circular Design is a New Must-Have Skill for CX Pros,” top CX voice Stephanie Thum emphasizes the growing importance of circular design as an advanced competency for customer experience professionals.

Customer Experience 156

Customer Experience Contact Center Customer Centricity Leadership 156

ijgolding

FEBRUARY 3, 2016

This article was originally written for my exclusive column on mycustomer.com – a hugely valuable and rich resource of information, expertise and inspiration for CX Professionals. You can find the original article here. There is still a band of people who do not consider customer experience to be a ‘profession’ at all.

Customer Experience 120

Customer Experience Customer Experience Professionals Travel Study 120

TechSee

AUGUST 14, 2023

Follow on LinkedIn Brad Cleveland , Consultant, Keynote Speaker, Course Instructor Brad Cleveland is a global expert in customer strategy and managemen t. He has advised governments and clients across 45 states and over 60 countries, and his books and articles have been translated into over a dozen languages. and the United Nations.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ShepHyken

OCTOBER 3, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Statistics: 7 Formulas You Need to Know by Brianna Langley. You do if your customers are there.

Customer Service 14

Customer Service Self Service Retail Telecommunications 14