ShepHyken

JULY 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That’s why you need to know how to improve customer service using social media. by Roger Dooley.

Customer Service 122

Customer Service Social Media Customer Experience Professionals Customer Care 122

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. The short answer is yes.

Customer Service 108

Customer Service Hotels Hospitality Government 108

Kayako

APRIL 15, 2019

We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and what businesses must do to create the best experiences for their customers.

Customer Experience 213

Customer Experience Self Service Hospitality Customer Journeys 213

ShepHyken

OCTOBER 3, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Statistics: 7 Formulas You Need to Know by Brianna Langley. Follow on Twitter: @Hyken.

Customer Service 15

Customer Service Self Service Retail Telecommunications 15

TechSee

JUNE 16, 2022

Shep has worked with thousands of companies and organizations that want to create amazing customer service experiences for their customers and employees. Brad Cleveland is a global expert in customer strategy and managemen t. Jeanne Bliss, Founder and CEO at Customer Bliss. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

JULY 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I have added my comment about each article and would like to hear what you think too. Read this article and find out!

Customer Service 12

Customer Service Tips Social Media Consumers 12

ShepHyken

AUGUST 8, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Five Questions Customer Experience Professionals Are Asking Today by Michael Hinshaw. Here are my top five picks from last week.

Net Promoter Score 48

Net Promoter Score Infographics Customer Service Loyalty Programs 48