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Unlocking the Secrets to Exceptional Customer Service with Paul R. Jones

BlueOcean

The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry. Are they listening?

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AI in the Workplace: Transforming Customer and Employee Experience

eglobalis

AI-driven insights into employee sentiment foster well-being, directly boosting customer satisfaction through improved service. As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools. This allows HR to proactively address issues before they escalate.

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Designing and Rolling Out a Global Customer Experience Strategy

ECXO

Goals might include improving customer satisfaction scores, reducing churn rates, or increasing customer lifetime value. Aligning the Organization’s Culture An organization’s culture should support and promote customer-centric values. This ensures accountability and a focused approach to achieving customer satisfaction.

Strategy 380
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Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses

eglobalis

Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. Always demonstrating the final results of customer conversations as a solution also contribute to customer trust in your brand. Should You Delete Negative Comments?

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CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

eglobalis

This symbiotic relationship has led to a continuous evolution in technology, pushing the boundaries of what customers expect and experience. This financial strength allows Apple to invest in new technologies, enhance its product offerings, and maintain a high level of customer satisfaction.

e-support 445
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The 7 Sins of Customer Experience

ECXO

The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level?

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Crafting and Cascading a Customer Experience Strategy Across Global Organizations

eglobalis

Goals might include improving customer satisfaction scores, reducing churn rates, or increasing customer lifetime value. Aligning the Organization’s Culture The organization’s culture should support and promote customer-centric values.

Strategy 369