ShepHyken

OCTOBER 20, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. How To Make Your Customer Strategy Fun by Chip Bell (Forbes) Is your organization about fun? Average won’t cut it.

Customer Service 76

Customer Service Customer Centricity Entertainment Airlines 76

ShepHyken

OCTOBER 6, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. 7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty.

Customer Service 79

Customer Service Loyalty Programs Loyalty Rewards Programs 79

ShepHyken

SEPTEMBER 22, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Your Customers Are Changing Fast, Are You? My Comment: CNBC’s Jim Cramer says AI’s real value is in customer service.

Customer Service 82

Customer Service Banking Retail Customer Service Training 82

ShepHyken

AUGUST 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares the concerns you should consider when putting technology between your customer and a live support agent.

Self Service 85

Self Service Customer Service Chatbots Customer Centricity 85

ShepHyken

OCTOBER 13, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Let’s kick off this week’s Top Five roundup with a list of ten different ways to improve customer experience.

Customer Service 69

Customer Service Trends User Experience Customer Service Training 69

ECXO

JULY 16, 2024

To deliver a better Customer Experience, stop reading this article and go to sleep! The Ripple Effect: Sleep and Customer Experience Elevated Customer Service: Employees who are well-rested are more attentive, empathetic, and responsive to customer needs. The future of work starts now!

Customer Experience 348

Customer Experience Policies Culture Innovation 348

ShepHyken

AUGUST 11, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article tells the story and shares the lessons any company can use in the face of a CX crisis. But there’s more.

Self Service 85

Self Service Customer Service Loyalty Programs Travel 85

ShepHyken

JULY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. ” My Comment: Let’s start this week’s Top Five with a fun article by fellow customer experience expert Chip Bell.

Customer Service 87

Customer Service ROI Return on Investment Customer Journeys 87

ShepHyken

JULY 29, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: The Olympics have officially begun, so it seems appropriate to lead with this article in this week’s Top Five roundup.

Customer Service 82

Customer Service Chatbots Self Service Sports 82

ShepHyken

SEPTEMBER 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Actually, it’s more than an article, it’s an entire magazine devoted to CX. Here are my top five picks from last week.

Customer Service 73

Customer Service Retail Customer Centricity Trends 73

ShepHyken

JULY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Every business has distinct customers with distinct feelings, needs and preferences. It’s the reason customers come back.

Customer Service 82

Customer Service Customer Journeys Customer Service Training Measurement 82

ShepHyken

AUGUST 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Customer Experience (CX) is marketing – and vice versa! Here are my top five picks from last week.

Customer Service 82

Customer Service Airlines Policies Advertising 82

ShepHyken

JUNE 17, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. What is an awkward customer? Gen Zs are the customers of our future. Here are my top five picks from last week.

Customer Service 85

Customer Service Retail Competitive Advantage Loyalty 85

ShepHyken

JUNE 30, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Now more than ever, it’s critical to eliminate inconveniences for your customers. Here are my top five picks from last week.

Customer Service 82

Customer Service Retail Customer Retention Loyalty 82

ShepHyken

JUNE 2, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. What is an awkward customer? My Comment: How do you improve your company’s customer service and CX?

Customer Service 82

Customer Service Net Promoter Score Chatbots NPS 82

ShepHyken

MAY 5, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends. It’s a win-win-win.

Customer Service 76

Customer Service Social Media Tips B2C 76

ShepHyken

MAY 26, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. See my article on the Top 14 Customer Service and CX Metrics.) This is an interesting article about NPS.

Net Promoter Score 79

Net Promoter Score Ecommerce Customer Service B2B 79

ShepHyken

MAY 19, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Here are three ways to “take out customer trash.” Here are my top five picks from last week.

Customer Service 85

Customer Service Government Trends Contact Center 85

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand.

Customer Service 85

Customer Service Government Employee Experience Video 85

ShepHyken

MARCH 31, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. And when you combine it with meeting the customer’s service needs and expectations, you go to another level.

Customer Service 87

Customer Service Government B2B B2C 87

ShepHyken

MAY 13, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. 8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. Personalization.

Customer Service 76

Customer Service Loyalty Programs Customer Retention Metrics 76

ShepHyken

APRIL 22, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Customer Experience (CX) doesn’t have to be complicated. Here are my top five picks from last week.

Customer Service 85

Customer Service Self Service Tips Contact Center 85

ShepHyken

JUNE 23, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Customer Experience Gets Worse. by Katie Deighton (The Wall Street Journal) The average customer experience rating of U.S.

Customer Service 69

Customer Service Loyalty Programs Chatbots Loyalty 69

ShepHyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. Here are my top five picks from last week.

Customer Service 156

Customer Service B2C B2B Customer Retention 156

ShepHyken

MARCH 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Customers in particular have formed new habits and expectations for customer service.

Hotels 82

Hotels Loyalty Programs Customer Service Hospitality 82

ShepHyken

APRIL 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. And when you combine it with meeting the customer’s service needs and expectations, you go to another level.

Customer Service 82

Customer Service Government B2B B2C 82

ShepHyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council.

Customer Service 150

Customer Service Social Media Culture Report 150

ShepHyken

JULY 5, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. They may even make you rethink how you email your customers. 7 ways leaders can model great customer service by Jeff Toister.

Customer Service 154

Customer Service Loyalty Programs Hotels Infographics 154

ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What Kind of CX Do Customers Really Want? My Comment: How do customers prefer to reach out to you for help and support?

Customer Service 150

Customer Service Loyalty Programs Chatbots Loyalty 150

ShepHyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien.

Customer Service 159

Customer Service Net Promoter Score Self Service Knowledge Base 159

ShepHyken

MAY 5, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends. It’s a win-win-win.

Customer Service 66

Customer Service Social Media Tips B2C 66

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. America’s Best Customer Service Companies by Newsweek. Then do a Google search for articles about their success.

Customer Service 148

Customer Service Government Customer Service Training Customers 148

ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more.

Loyalty Programs 73

Loyalty Programs Customer Service Self Service e-support 73

ShepHyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s Top Five Roundup with an article from one of my favorite CX thought leaders, Stephen Van Belleghem.

Self Service 82

Self Service Customer Service Airlines Touchpoint 82

ShepHyken

APRIL 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty. My Comment: As costs go up, we must charge customers.

Net Promoter Score 76

Net Promoter Score Loyalty Programs Customer Service Ecommerce 76

ShepHyken

JULY 19, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination. by Mary Drumond.

Customer Service 151

Customer Service Chief Customer Officer Contact Center Customer Service Training 151

ShepHyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf.

Customer Service 159

Customer Service Customer Retention Loyalty Retail 159